Quest Diagnostics on Jones Road offers a range of services including COVID-19 antibody testing, routine lab tests, drug screenings, and more. Customers praise the friendly and professional staff, who provide efficient and organized service. The phlebotomists are described as skilled, able to draw blood quickly and with minimal discomfort. Appointments can be easily scheduled online, and check-in is smooth. One reviewer was seen right away, even arriving 10 minutes early for their scheduled time. Staff members like Kyra, Alma, and Trinacee are singled out for their excellent customer service, going above and beyond to make patients, especially anxious ones, feel comfortable. However, not all experiences were perfect. One patient had difficulty getting a vein and experienced lingering pain and discomfort. There was also an incident with a homeless person loitering near the entrance, which made the patient uncomfortable. The secluded walkway around the corner was also noted as a potential security concern. Overall, Quest Diagnostics Jones Road is praised for its efficient, professional service and friendly staff. Customers appreciate the convenience of online scheduling and results access. While a couple issues were reported, the positive reviews highlight this location as a reliable choice for medical testing and screening.
