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September 2023 by Tommys G.
Just bought a used car for my daughter, from Lincoln Bayway pre owned.Great price, great service from Noah and Drew. Thanks!
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August 2023 by Brianna P.
Mr. Romel was magnificent. He did everything he told me he would and that was provide excellent service and a great deal. Proud to say I'm Mr. Romeo's customer.
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July 2023 by Ashley R.
ZERO STARS!! ZERO STARS!! ZERO STARS!! My father and stepmother walked in intending to purchase a vehicle from this delearship and after asking to test drive a car they were told "Do you know how much the monthly payments are for these cars?" After my father let the salesman know that he didn't care about the monthly payments, the salesman went to speak to his manager and when the manager came back out, he told my father and stepmother that they would not be able to test drive any car!! PURE PREJUDICE!! That's what that is, because they are Hispanic and not white like everyone else sitting in that delearship!! This place is a DISGRACE and should be embarrassed that they treated potential customers this way!! They were RACIST against my father and stepmother!! No one should do business with this dealerhsip!!
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June 2023 by carmen reyes
Love my Lincoln Navigator ??
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April 2023 by Jackie L.
I have received the best service from new car dealership and the service department. Always treated with respect.
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April 2023 by Rosie S.
Went to look at a car that was posted on line and it had some features I liked but not others, so mr. Sausser said hold let me go get this other vehicle and so off he went. He came back with this 2020 Lincoln nautilus omg what a car!!! My hubby test drove it and liked it, so we are now proud owners of a Lincoln mr. Sausser was very sweet and answered all of are questions without hesitation. Thank you Mr. Sausser.
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January 2023 by Sara P.
What a disgrace! Do not bring your diesel vehicle here! The "so called diesel mechanic, TYLER GARCIA" uses VERY tasteful, foul language in front of a customer. Dropping the f*** bomb "that "f" truck" and "Nothing "f" wrong with that "f" truck". The client aka my husband only wanted to show you the problem since you can't find it yourself as also called a "diesel mechanic" somehow. But you continuously stated nothing was "f" wrong. I don't know how you keep your own vehicle running. (Heard from a friend). I am a women and has built my cars. (Don't underestimate a women) CHECK THE DRIVE SHAFT LIKE MY HUSBAND WAS GOING TO SHOW YOU! Bayway- This behavior is very uncalled for! If you are hiring employees like this, we will never be back.
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December 2022 by Jani C.
The finance guy is not ethical. Decided to buy our lease car . Paid cash and they jacked up the price. Finance guy was also not happy when we didn't buy the extended warranty. He quoted us one price , we paid it and he said we owed another 1k ... after they took the check, cashed the check and confirmed the amount. I have a 2019 navigator with all the bells and whistles- the back up camera went out and been waiting for over 2 months to get it in stock
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June 2022 by J S.
Do not trust this dealership. They will lie to you about Navigators being available in order to get your financial information for a deposit and then never follow through. Very shady. At best inconsiderate and disrespectful of your time at worst dishonest and shady. If you are in Houston and want a Lincoln go to West Point Or Sugar Land. The Bayway people are a walking caricature of the sleezy car salesman cliché.
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March 2022 by Dawn R.
Service Advisor, Kyle Hart went above and beyond and we could not have asked for more! We were on vacation when we had to make an unexpected stop at Bayway Lincoln. Kyle knew we were from out of town and knew we would not be coming back but still hustled and completely took care of us! I highly recommend Kyle and this dealership. I only wish I got this service in Arizona! Little back story: I called in my local Arizona dealership for an appointment for a recall and some minor maintenance issues. First available was a month and a half out so I made the appointment for March. While on vacation at the end of February, the AZ dealership called and said I had to come in within 4 days before the recall expired on the 28th. I explained I wouldn't be back in town by then and they said that if I had issues with the Cam Phasers later on it wouldn't be covered. I ended up calling the closest dealer which was Bayway Lincoln over an hour 1 way. Kyle Hart answered and I explained my situation. He gave me an appointment the next day, offered the free oil change and said he would also wash if I had time. Lastly, I told him I was going to Uber to run an errand but he offered a loaner instead.
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January 2022 by Rhonda D.
Fraud!!!!! Do not get your car serviced here unless you want to get ripped off! We have received the worst service ever from the service department. Not only did they over charge us but having a appointment did not mean anything to them. Sat in this waiting room for hours just to get my car and it was running worst than it did before I took it in. Horrible customer service and took advantage of female customers. I am disgusted by this dealership! Never again!
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January 2022 by Cody P.
Curtis Romine took Exceptional care of me getting a few items on my recent pre-owned purchase taken care of. New Tires + Rebate card + 30K Lincoln Rewards Points. I'll definitely be back for an oil change soon.
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December 2021 by Jason C.
This review applies to the service department. I was referred to the Bayway Lincoln by a friend who told me it was a great place to get the oil changed in my F250. He mentioned he had a better experience there than at McCree Ford and it's a much easier drive for me so I thought I'd give it a try. I called before I showed up and specifically asked them if they could change the oil in my F250 and I asked if there was a wait. The lady on the phone, who was in the service dept, assured me they could change my oil and there was no wait. So, I make the 35min drive from Friendswood to get my oil changed. After arriving, Aysa Anzaldua (she was not the one that I spoke to on the phone) told me that they COULD NOT change my oil as they didn't have enough diesel technicians on site. I asked her how that was possible because I had just called 4in earlier and specifically asked the woman on the phone if they could change my oil in my F250 and she said yes. Aysa couldn't answer and asked if I wanted to speak to a manager- to which I said yes. After about 3-4 minutes she returned and told me that she spoke to the manager and they now COULD change my oil. I was then asked to sign a work order with no explanation of what the oil change included/didn't include- so I had to ask. After asking I was assured that my tires would be rotated at no additional charge as it's part of the service. I then wait 90minutes for my oil change and upon being checked out I asked the clerk where the tire rotation was on the receipt- she couldn't find it and said she'd get Aysa and ask her about it. Aysa then returns to the counter to tell me that they didn't rotate my tires because "it was an additional charge" and she never asked me if I was willing to pay for it so they didn't do it. What???? I'm sorry!??? You specifically told me it was free - after I asked you - and now you're telling me it's an additional charge, and you failed to perform the service because you chose not to ask me??? Nope. It's free, period. It's not my first F250 and not my first time to have my oil changed at express lane. She simply forgot to put it on the work order and wanted me to come back at a later date to have it done. So, this went from "we can change your oil" to "we can't change your oil" to we CAN change your oil" after talking to a manger, to "it includes a tire rotation for free" to "the tire rotation isn't free and we didn't do it" to "bring it back and we'll be nice enough to do it for free". That's exactly what happened. Unreal. 90minutes, 149.00 and a job half done- that's what Bayway Lincoln did for me. Looks like McCree Ford will keep my business after all. I didn't realize changing oil and rotating tires could be so difficult for a dealership.
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November 2021 by Jon T.
September 24, 2021 To Whom It May Concern, I would first like to say that I know I purchased a pre-owned vehicle and I do not expect it to be perfect. I would also like to say that I understand a car dealership is a business and it needs to make a profit to be successful. Bayway Lincoln was advertising a 2018 Jeep (with approximately 28,500 miles). I reached out I think in June maybe early July to inquire about this vehicle. I was not sure I wanted to jump into a new car payment or not so I waited. In July/August I was sent a picture (attached to email) of a Jeep and I do think it is the same jeep that was advertised earlier. The information stated that the Jeep was still available and at a lower price. The contact from BayWay asked if I was still interested. I was and I made plans to come to dealership on that Friday. I was greeted, helped and immediately directed to the right location on the property. I believe my sales associate was named Allie. I was also helped by another lady to which I'm sorry to say I cannot remember her name...maybe Jacqueline. I drove the Jeep and I took a walk around the jeep. I wanted the Jeep. I purchased the Jeep. This is the first Jeep I have owned. The first picture is the photo I was sent to get my attention. Notice it has silver wheels. The Jeep also looks silver, but could be white. I asked if this was the same Jeep because it looked different to me for some reason. The vehicle was very clean and looked very nice. I was NOT told about 2 places that had some minor damage. The angle of the picture does not show the dent in the bumper. I noticed the next day that the front driver's side bumper was damaged and the back passenger bumper had minor damage. Notice in the 2nd picture there are different tires and these black rims are fine. It is just different. The spare tire which appears to be brand new has a silver rim. I would like the spare tire rim to match the other tires. I also have discovered in recent days, (hurricane, I live in Galveston) the vehicle leaks. That the vehicle kept having a wet smelling odor. I began to investigate and found, after taking the entire back area apart, that the jeep was full of water. A friend showed me that there were plugs and I took them out and the water drained and I was able to lay everything out and get it dry. Now, all of this water could be from the Hurricane. This Jeep has a soft top and that might be an issue. I know that this happens on some jeeps...leakage with soft top. Another issue is that the back part of the soft top has something wrong and it will not close properly. I feel there is a problem with the clips or how the back fits into the grooves. The biggest issue I have is the backseat. I feel they sold me an unsafe vehicle. The backseat does not latch down. I feel this is potentially a dangerous situation. If a small child or pet rides in this seat it possibly life threatening if I am in an accident or slam on my brakes. I really hope that this can be fixed. I am worried about the safety of my passengers. When I was purchasing the vehicle everything went really smoothly for me the finance manager was great. It was late and it was a Friday evening. I am sure no one, not even me, wanted to stay and teach me how to take the roof off and put back on. I love the Jeep, I am keeping the Jeep. I am only writing to you let you know that I feel like they were not honest about the vehicle. I understand there is nothing you can do about this and I honestly do not know what you could do about this. I actually would have purchased the vehicle even with the minor damage especially if they would have offered to fix it. I just do not know why they did not tell me everything that was wrong with the vehicle. Just would have been nice to know and not be surprised. Attached you will you will find the pictures. Sincerely, Jon Tulley
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October 2021 by John G.
Called to ask if a certain price could be matched since dealer we had previously seen and test drove vehicle at earlier in the week had just sold it. Texted the offer we had and called sales person and he replied that they could honor. Drove hour distance and upon arrival were told by sales person the offer had not even been looked at yet but that it didn't matter since they were only selling those vehicles at MSRP. Thankfully I heard the GM speaking to a couple and I asked if he could assist instead. He was able to make it work for us and we also got us a fair trade for our vehicle. We were however told we had to pay for window etching which later found out was optional. Overall a pleasant experience just a bit disappointing of the dishonesty we initially encountered and the additional service we were required to pay. It would be very professional and nice in the the dealership's part if they actually read these reviews to offer to refund the window etching charge.
