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November 2023 by Bryan L.
Zero assistance after purchasing a used vehicle. One week after buying I spent $2,000 on right front end replacement. Three months after purchase another $2,000 on power steering pump that occurred on drive home. No contact or even acknowledgment from Chastang. Don't recommend. I understood it was as is but after one week is kinda disappointing
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November 2023 by Jacqueline Carpenter
Service Department is wonderful. Chris Agundu was very detailed and very professional.Service: Oil change
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May 2023 by Renee Rivellini
I drive 30 min further than the closest ford location (which is 10 min from my home) to Chastang Ford bc the are THE BEST! They have my business for life!Services: Tires
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May 2023 by Matt Clark
Been using Chastang Quick Lane for everything since I bought my truck there. Great service on all ends. Franklin and Juan are the best.
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April 2023 by Brian B.
I was recently referred to Greg Whitlock (service manager) for a non-Ford interior cosmetic issue. His correspondence was consistent and on point. He researched and referred me to a specialist. It's rare to run into someone who truly provides excellent customer service. Brian Beatty
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March 2023 by C BOY
Very honest people. Jose and Dan were super honest with me. They could have charged me for a service I thought I needed. But informed me that I did not need the service.
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March 2023 by Sidat Ceesay
Very honest people. Jose and Dan were super honest with me. They could have charged me for a service I thought I needed. But informed me that I did not need the service.
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February 2023 by BM Yeo
Thank you Clint for squeezing me in w/o an appointment. My wife and i are on a road trip from Oregon-NewYork-Florida-California-Oregon, and it is a challenge to plan for servicing. Thank you again for accommodating us.
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August 2022 by Monica J.
Took my car here for recalls to be completed. They don't offer loaners while they fix it. They took a week longer than they said they would, which I had to pay for a rental out of pocket for that long.. my air bag symbol came on when I went to pick my car back up and they said they never touched it BUT IN THE PAPERWORK IT STATES THEY HAD TO REMOVE IT AND PUT IT BACK IN ORDER TO COMPLETE ONE OF THE PROBLEMS.. one of the recalls involved the replacement of latches on each door to prevent the doors from opening randomly while driving... well they didn't place the door cover back on the passenger side door properly because you can barely tug on it and see that it's loose... anyway, I recommend looking elsewhere for anything needing done on your vehicles.
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August 2022 by Mac M.
Just got off the phone with them. They are advertising a used (2021 with 3.5K miles) vehicle for sale but didnt put the price. The ad does show the original (brand new) window sticker. When they called back with what they wanted, it was nothing more than pure ugly greed. They wanted over 50% more than the window sticker for a used vehicle. I understand that the market is up right now but there is a huge difference in getting a fair market value and being a greedy low life pig. I hope anyone reading this, remembers this review when driving past this dealership to one with integrity and a sense of reasonable business ethics. There is a reason for the stereotype "greasy used car salesman."
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July 2022 by sam Abdul
Thank you so much for your service department, they have fixed our bus, great service , from ABBA Corporate Transportation we Thank uou all.
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April 2022 by Tim Freyre
Hands down the best experience I have had dealing with a Service center!! Kelli does a knock out job at making sure our vehicles are completed in a timely manner. Our organization deals with patient care and transport and she understands the crucial sensitivity of downtime. Great communication is key and Kelli is a master of it!!! Hat off for her and her team that has helped get our fleet of 150+ vehicles up to par!! We greatly appreciate you Kelli!!!Services: Brakes
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April 2022 by M W
Quick Lane has been fantastic at Chastang. Kelli Campbell is friendly, knowledgeable, and most importantly communicates exceptionally well.Service industries have a tough time right now between staffing and supply chain issues but Chastang’s team works well within that environment and is efficient with my time.I choose Chastang over closer dealer service department because of this service and my confidence they will do things right.Service: Oil change
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March 2022 by COLLIN CASEY
I went in Saturday without an appointment and Kelli Campbell got me in and out. Her pleasantness and professionalism is why I passed three other Ford dealers to have service done at Chastang Ford.Service: Oil change
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March 2022 by David Russell
Always a great experience at Chastang Ford. Kelli Campbell provides knowledgeable, expert service and goes the extra mile for her customers. The entire staff at Chastang is amazing.Services: Brakes
