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February 2024 by Andrea Azamar
Very bad service .. there is a lady. I think she's the manager or idk, but she's so mean and rude . She didn't help you.
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January 2024 by Ms H.
I wish I could give one star. This store is awful. The manager is rude and ignorant. I went in yesterday and was completely discriminated against. Shes rude and didnt want to help me. She is racist. I will be bringing media attention to this. I wont take it lying down. Its 2023!!!! This is unacceptable. If you dont like all people you dont need to work with the public. She helped everyone around us that wasn't black. A nice young lady helped after encountering her. I also had an encounter with Brian the so called assistant manager trying to cover for her by taking forever to give me the manager Adriana's name. Also I had shoes that were one price on the rack but another at the register so I just left them there and purchased the one pair. If you are black please STAY AWAY from Rack Room Shoes. If I could have given zero stars I would have. Take your money to Shoe Carnival across the street.
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July 2023 by Kara Grothe
I really never give a review, but to let Corporate know. Brian must have not been trained in his job. I stopped in to pick up some shoes that I had paid for in advance. I came in and asked the young man about my order and was told it was sent back. I told him I had received a call and was told to pick them up. I said, I was told he did not have a pick then was rudely dismissed. I think this is a nice store and probably will be back but please train your people better.
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July 2023 by Maria Serrato
Very bad bad service. They have the tag prices change. No only on one rack. I tell the employee and she say I not do this. But she not change the prices and when I pay she no says nothing.
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April 2023 by Sprite Sam
Excellent location, variey of brands. Buy 1 get 2nd pair 50% off. Academy just lost my business for shoes! Found unusual Sketchers for a birthday present.
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February 2023 by jane smith
There are sneakers and shoes for everyone at great prices. The staff was very pleasant and always willing to help.
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November 2022 by Bertha Munoz
Wanted to Thank Adriana for her friendliness and support at Rack Room Shoes!!! Location is well taken care of and all the rest of the employees were helping customers and/or making sure the store was well organized. Seems like they work really well as a TEAM!!!
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November 2022 by adrian cortinas
Great place to get shoes.
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October 2022 by Erika Lane
They had some nice shoes at reasonable prices, but if most of what you sell are shoes, have sizes that fit different foot sizes and widths.
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June 2022 by Burak Yücel
Scam alert!!! The manager doesn’t know anything at all! I don’t know her name but she is so rude. She doesn’t listen anything!!! She took some customers before me when I was on the line and I believe they were her friends if not she is racist!!! I always shop from rack room but this one is the worst store I had ever visit!!! Highly not recommended for anyone !!! She tried to scam us !!!
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June 2022 by Fatih Yucel
Be careful double check your receipt don’t pay extra, they don’t know system or they trying to still money i don’t know whats wrong but something wrong with this store
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June 2022 by Julia T.
Let me just say. RUDE!! RUDE! RUDE!! Never will return. Even if it was my mistake doesn't mean you get to make me feel stupid. What kind of customer service is that?
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April 2022 by Lawana Soape
Cashier was very friendly. We go here about once a year and like their sales.
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December 2021 by Heather May
I went there with my daughter to buy shoes. One employee was checking out customers and the other employee held a 10 minute conversation with a customer/friend while we waited in line. Both that employee and customer used very foul language. I picked up two mini backpacks that had a sign that said buy one, get one half off. I finally make it to the checkout and the cashier tells me I only got the shoes BOGO and not the backpacks. I asked her why and she said because the backpacks are a black Friday sale. I asked her where does It say that on the sign, she says "it doesn't say it's part of a black Friday sale". So I told her I should get them as part of the BOGO sale. The cashier tells me they rang up full price, you either want them or you don't. I told her it was false advertisement and asked to speak to a supervisor. No supervisor ever came to talk to me. I paid for my items and left because I did not want to cause a scene especially after the two employees decided to talk about me and laugh in my face. Disrespectful employees and horrible customer service.
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December 2021 by Larry Earls
Good olCustomer service