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April 2024 by Rachel Baptiste
We received a voucher from the job and had no idea what shoe to get customer service was A1 they both went through women and men sizes and explained the difference from the shape of our feet and how they would fit very friendly and explained how our warranty works
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March 2024 by Jamarcus Vidrine
If my job didn’t pay for these I would’ve walked out of the store, the salesperson Amanda is clearly racist… I walked in the store no hello, no welcome in, no how may I or can I help you, there was another gentleman in the store when I got there she was damn near putting his boots on for him putting his insoles in for him asking about the fit etc etc when she grabbed the first pair I asked about she just sat them on the bench and went right back to the other gentleman, she had the wrong boots the first time I asked about another pair she went to the back came back with a box that looked like it had been through hell and back she sat that box on the floor, when I checked out I had to give her my phone to scan the voucher she sat my phone on the counter instead of handing it to me like I did her ring me up didn’t say thank you just handed me my receipt and went right back to doing what she was doing sad day when you’re in a place of what’s supposed to be customer service a person still can’t see past the color of your skin
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March 2024 by Tracy Bonner
Everything went fine
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March 2024 by Martín Balderas
The people who serve do not have the desire to sell, the young man does not know how to explain and the lady only on the phone does not really have sales experience.
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March 2024 by David Crayton
Great customer service , great products , great location. Keep up the excellent work ! !
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August 2023 by Antonio Martinez
I took my 87 yr old dad to get for once in probably a lifetime Red Wing shoe experience, 2 employees there didn’t payed the attention Red Wing usually offers , they both were tending to a hot blond that at the end she didn’t bought anything after that they did reluctantly tend to my fathers need , shame !!
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August 2023 by Jrp Pec
Great customer service good selection of work boots
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April 2023 by Gary Y
Pleasant, friendly, excellent customer service. I met and interacted with Peja, Kayce and Elizabeth today. They provided a wonderful experience. We all had a great conversation as well. The location is very clean and well organized. ☮️❣️✌️?️
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April 2023 by beau cream
I came in with a defective boot and the sales rep did an excellent job at replacing it for me. He didnt have my size but ordered it and had it there for me. Awesome experience
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April 2023 by omar ruiz
That's a sorry name Red wing ? it sounds like chicken wings it makes 0 ?sense change the name then I'll go shop for some boots..anyone would think is a eating place?
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February 2023 by Chris Bentz
Will not honor redwing warranties of factory defects on boots, that you warranty because of a factory defects
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December 2022 by Javier Alejandro
They didn’t have the average sizes between 9.5 through 10. They only had in wide. My work schedule has me working long hours so it took a month back and forth to actually get a pair that I just had to settle for which was the taller version and a half size to big of the ones I actually wanted. They did allow me to swap out so I am grateful for that. So if your between the more common sizes of the ones mentioned you might want to go to the Katy location and save yourself some time.
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October 2022 by Yessica Paz
Best store in houston. All employees were absolutely nice! Amanda, the owner, was very helpful! Definitely recommend!
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September 2022 by Douglas Keeney
Just bought a new pair of copper Iron Rangers friday 2/18 and wearing them on Saturday i noticed that a couple of the speed hooks are really bad out of place. I can send a pic if you like. The inspection card in the box said Hillary 85026 personally examined EVERY DETAIL of this shoe to make sure it meets their high quality standards. Well...maybe she shouldn't hold that exact position in the company.I'm not a whiner, but I did paid nearly $400 for these boots. Does this qualify as a good enough reason to request a new pair?
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June 2022 by Ronald Fuller
They found men the most awesome pair and with a nice pair of inserts. I will visit them again in six months to purchase another pair
