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February 2024 by Agencia Daruma
Good prices.... Bargains.I love going and seeing offers ?
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February 2024 by Gamingwithme
had a lot of items and zuzu was very helpful and friendly
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January 2024 by Fatimah Akinsanya
Was kind of empty. Not a lot of stock.
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January 2024 by Straight Ten
Staff is RUDE, MANAGER RUDE! STORE IS DIRTY, MESSY AND SLOPPY!
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January 2024 by LaDot Amour
I visited Ross at Hedwig village, 9403 Katy freeway in Houston Texas today, Jan 3, 2024 approximately 6:20pm. I experienced the absolute worst customer service I have ever received, it was truly HORRIBLE. I am shocked that this sort of behavior is tolerated by management. The manager and cashier were extremely rude and unprofessional.This morning I purchased a blanket and once I returned home and opened the package, I notice a big hole in the item. I really liked the blanket and I had purchased the last one at the bunker hill location, so I decided to visit the Hedwig village location in hopes to exchange the blanket for the exact item, since the original location (bunker hill) was sold out.I informed the cashier that I had just purchased the blanket this morning and noticed a hole it, but that I would love to see if they had the item in stock so that I could exchange it. She grabbed my receipt and immediately said “you need to go back to wherever you bought this and return it there”. I was completely caught off guard by her direct rude attitude and that she was telling me I could not exchange the item at another “Ross” location. I asked why I would not be able to exchange the item at this location, because the other location was sold out, she replied “we don’t do that, you have to go back over there”.I asked her if I could please speak with the manager, so she left to go get the manager and then returns a few minutes later and states “She isn’t coming out to talk to you because she isn’t going to take the return, you have to take it back where you bought it from”!Again, shocked by the unprofessionalism of the cashier and the manager! I asked again if I could please speak to the manager and the cashier then proceeds to take my merchandise and throw it to another counter and then screams in my face “NEXT CUSTOMER”.I was literally blown away by this behavior! I then asked her where my merchandise was, and she completely ignored me and went on talking to the next customer. I then see my items over on another countertop by the door and I grabbed them and asked her for her name.She said her name was Sorest (I’m not sure if I’m spelling her name correctly), I asked her how to spell her name and she again yelled and said “ I DON’T HAVE TO SPELL MY NAME FOR YOU, I GAVE IT TO YOU. IF YOU WANT THE MANAGERS NAME ITS ZAKIA”.I am a retail district manager and run stores across southern US and I would be mortified if anyone left one of my stores feeling the way I felt leaving Ross today.I am totally disgusted by this experience, and I hope this isn’t acceptable to Ross, I would hope you stand behind customer service as a brand!
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January 2024 by Gabriela Castillo
Very bad server...she has really bad acctitud...
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January 2024 by Josefina Plancarte
Delighted with this store you find everything you are looking for.
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January 2024 by Veronica H.
I went in to buy some seat covers, and I was glad that they had them.
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January 2024 by Ana Morrison
My favorite store finds incredible gifts and the best of all are the prices and excellent brands
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January 2024 by Shawn Boutte
This location is disgusting, dark, dirty and empty! Staff is RUDE and angry! They seem miserable! Will never go back! Do yourself a favor and shop somewhere else! Burlington and Marshalls are top tier in comparison!
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January 2024 by Alex Soy
Manager of this store is so rude
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January 2024 by Zozo A.
Organised, clean , friendly people, helpful , Good deals highly recommend to visit fast checkout
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January 2024 by Iyanna D.
Horrible customer service! Never shop here! I don't shop at Ross to begin with - now I KNOW I never will again! I went in for an exchange in a blanket for my dog and the cashier (older lady with light brownish/redish hair -she said her name was Sorest), yelled at me and threw my merchandise to another counter! Refused to exchange an item that was defective and told me to go back to the Ross location I bought it from instead. Manager Zakia refused to speak with me or come out of her office to help. How are you even in business with this type of service!
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December 2023 by Kelly Ocopio
Excellent for shopping
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November 2023 by hardcandy
bad selection of stuff, staff will ignore you, and it’s really dirty. like insanely dirty even for a ross.
