-
December 2023 by Felipe G.
Absolute worst buying experience, or lack thereof when attempting to purchase a vehichle. Came in with financing ready and a cash deposit only to have to make a 3hr round trip along with a 5hr wait to never be seen by any one. Save your time and money and shop elsewhere. Mgmt is beyond rude and feel as if they are doing you a favor by selling you a car.
-
December 2023 by Phillip G.
Went to purchase a Civic Type R. Over priced due to market adjustment. Left and made the hour and a half drive up there. Filled out all the prerequisite paperwork and had my cash deposit ready when I arrived. I waited 5hrs, no exaggeration. Got fed up and left. After signing my credit application I was ignored. It wasn't until I left they called and somehow cared I wasn't buying a car any longer. Was called the next day and told to come back that everything was approved and just needed my signature but again was told I'd have to wait for finance. I was put on the phone with a Mgr and then a director. I explained what happened. He said he would use it as a training scenario considering that 4 other people walked out. Even after witnessing the same guy, John snatch paper work out of a customer's hand the night previous, he hung up on me for calling him out. I have bought 3 new cars from this location. Never again. This place is a joke.
-
November 2023 by Maggie S.
Ask for Michael Sauerzopf, he is a truly fantastic sales person. My husband and I just purchased a new Honda and we are incredibly thankful for Michael's expertise. I use the word expertise as he was truly knowledgeable and helpful. We traveled to about half a dozen dealerships during our vehicle search, including other Honda dealers. We were welcoming our second child so we were quite slow to make a decision. We are also just not same day buyers. Michael was not pushy at all. Incredibly patient. He was also very knowledgeable. A Honda expert. Excellent communication skills via text as well. 10/10 buying experience. Highly recommend.
-
November 2023 by Joanna Beekman
We had multiple engine lights come on during our road trip to Virginia with 4 kiddos. This dealer was so fabulous and slid us in to check everything out. They were fast and friendly and so helpful… nothing but good things to say! They got us on the road again quickly. Thank you!!!
-
November 2023 by A O.
I had the BEST experience you could possibly have at a car dealership thanks to Mark (sales) and Karan (finance). They went above and beyond to ensure my satisfaction, some of which wasn't even necessary in my opinion but that just goes to show what level of customer service they offer and how much they care about their clients. I will always recommend this specific dealership to anyone who is looking, and I am elated with the outcome I was fortunate enough to receive. Again - thank you Mark, Karan, and the whole team at Russell & Smith Honda. I am forever grateful!
-
November 2023 by Jarrod Young
Daniel is a great Great sales man, he made the whole process of buying my 2021 Toyota Tacoma very stressless and easy. He was very friendly, very professional, honest, and Informative through the whole process. He gave someone like myself that naturally have really high anxiety feel very calm and and at ease with my purchase.
-
November 2023 by Nina
My experience with Russell & Smith was outstanding! Henry “Reece” guided my daughter & I through the vehicles sharing his expertise of the Hondas I was considering. He was professional and well versed in vehicles along with a pleasant personality. Karan Patel explained the service warranty information patiently making sure we understood. Mr. Patel had a super sense of humor. We met the Sales Manager also. Our experience was great and fun! We chose Russell & Smith due to their outstanding service department with a previous vehicle. They have been true to their promise of excellent customer service.
-
November 2023 by Kevin Molina
David is phenomenal. He knows how to help his costumer towards common goal. We are so happy that we got our car thru his superb skill. I commend him for doing a great job! Thank you Russell & Smith Honda for treating your costumer as family! Kudos!
-
November 2023 by Kay Jay
I've received great customer service during my last several visits to R&S Honda Service center. Rocky was great and gave me a lot of needed and helpful information about my Pilot as well as cars in general. Jason (I believe was his name) in the parts center was great also. The line was not long but the wait was so he offered a discount on the part I was purchasing and these types of customer services from both Rocky and Jason goes a long way for me. Especially in these days and times. I will continue to go to R&S Honda Service because of them. There is also another service member that assisted me in the past that was great also but in not sure of her name.
-
November 2023 by Bridget M.
I took my car here for an AC issue and it turned out that the technician said the issue was a "rodant" chewed through my wires..this seriously how can this be proved.
-
November 2023 by Sergio R.
DONT GO HERE!!! I took my car for oil change and they replace my new tires with old ones!!!! I almost had an accident because of this. super irresponsible people. they sell me the car with high mileage as new (they set the odometer as partial) I realized that months later. They are an scam! Go somewhere else, I love the brand and I'm surprised they have so so I trusted retailers. check the other opinions. I was not the only one.
-
October 2023 by P bonier
Terrell, Jaylen were an awesome Team at the end of the day. The management and, appraisal team gave me a fair trade in deal and Mr. Hall worked the numbers agreeably.I felt like a got an honest deal and I ? love my vehicle.Thanks Russell & Smith Honda!
-
October 2023 by Praveen Pant
I had a wonderfully experience dealing with Francisco and Andy. Since the car that we wanted was not available in the color of our choice , we had to book it. All throughout the process Francisco kept us updated on the production progress of the car and were pleasantly surprised when the car arrived at the dealership well before our expected timeline. The entire team at Russel and Smith was amazing and definitely would recommend them if anyone is in the market for car purchase
-
October 2023 by Hoa K.
My first time here! It took about an hour. Jessica estimated about 1.5 hrs. Service was good, Jessica was professional and took care of everything for me. They also did their point express checks. I'm not sure if they topped off my fluids (brake and steering wheel) bc it looks above min but not up to max. I also needed my tires checked and noticed I was missing a cap later but didn't inform them. Car wash was broken that day so no complimentary car wash. I have the service oil change plan.
-
September 2023 by Maria
By far the most amazing car purchase and trade experience I’ve had. TC, Lisa and Daniel were all over the top wonderful! Received more than anticipated on my trade, lower interest rates and just overall beyond satisfied with the customer service. Truly blessed!
