Sally Beauty, located at 1436 West Gray St in Houston, TX, offers a wide selection of salon-quality products at affordable prices. Customers can find everything from hair care and color to cosmetics and nail care, featuring popular brands like Clairol, L’Oréal, and Wella. The store is well-organized, making it easy for shoppers to locate what they need. While many customers praise the friendly and knowledgeable staff, including the manager, Isabella, some experiences have been mixed. Positive reviews highlight helpful employees who go above and beyond to provide excellent customer service, such as finding out-of-stock items and offering great product recommendations. However, there have been complaints about a specific employee who was perceived as dismissive and rude. Additionally, some customers reported issues with online orders and communication, citing a lack of responsiveness from certain staff members. Despite these mixed reviews, Sally Beauty maintains a commitment to customer satisfaction with their Love It or Return It Guarantee, encouraging customers to unleash their PROtential with the right tools and products for at-home results.
Helpful staff and high quality products that are well priced
April 2025
This is a well organized and friendly store. The manager, Isabella, is knowledgeable and always there to help me with my many questions! Thank you!
April 2025
The store was wonderful but one employee, the tall lady with the moneypiece was dismissive and rude. She was on her phone while I was trying get some help. Otherwise, the store was well organized and had everything I needed!
