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October 2024 by Shayna D.
Love this Sam's Club. The location isn't the easiest to get to which is why it's probably so low key and rarely busy. Tons of parking and pickup parking for groceries and the pharmacy. This location also features a tire and wheel center. I like that they advertise the unleaded gas price from the feter road. There are a lot of fuel lanes so it usually catches my attention and prompts me to fill up using my discount. The layout inside is very thoughtful. Large appliances upfront, deli's around back and multiple self checkout lanes. I personally prefer to Scan N' Go so once in finished shopping I can pay in the app and walk out. I always observe a ton of people eating inside on my way out. The pizza and hotdogs are apparently just as popular as the deals which are unbeatable. Today I purchased a 4K 40" Vizio smart tv for $149 and I love that for myself because I really was shopping around. Overall great shopping experiences here on a consistent basis. Good service and friendly staff.
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September 2024 by Jonathan chen
The roast chicken was not fully cooked, only 8 mature, and after cutting the chicken breast, it was found that there was still blood.This is not qualified, please choose a serious and responsible employee, it is necessary to take the job training, accept the Texas food safety course, and obtain the relevant food safety certificate before you are allowed to work! Please strengthen the hygiene and safety of food on the table!
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August 2024 by Wialillian H.
I placed an order for eyeglasses at the I10 Old Katy Sam's Warehouse. Initially there was no price in the store's system for this particular frame. It took more than two weeks for the store's department responsible for pricing to assign a price to this particular frame. The five stars are for the optical center staff--I want to give a huge thank you to Lacoya and Mariam, the optical center's staff who remained persistent in moving the process alone. They called me by phone and provided updates on the status of other department's progress. I like my glasses and the pricing were better than other optical centers. Thanks, ladies.
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August 2024 by Blind Daisy
They left their grill chicken on the shelf so long it spoiled. I ate spoiled chicken. I've never smelt spoiled chicken in my life until that very day
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July 2024 by Glenn The Barber B.
I used to love this store, but now I hate it. I come in here the other day and there's everyone walking in the store with dogs! This store has groceries, dogs touching all of the groceries that people eat. I have a dog but I would never bring him into a grocery store. I'm canceling my membership ASAP. This is disgusting!
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July 2024 by Ahmed Jassem
They don’t have respect people
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May 2024 by Maria M.
Sams optical @ old Katy Rd. Great customer service Lacoya and Miriam made our day on 5/23/24 my husband needed glasses and it's awesome to be at Sams optical this 2 young girl's got out of there way to provide excellent customer .Thank you Lacoya and Miriam for making our day .Maria and Alfonso .
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May 2024 by Nelson B.
I generally have a positive experience at this location. The staff is efficient and I don't typically encounter major issues when shopping here. However, I did have an unpleasant encounter with one rude employee. The sample selection used to be a highlight, but I've noticed a decline in recent visits. It's not often that there are food samples anymore. On the plus side, I did enjoy a slice of pizza here last year and found it to be quite decent. I wish the staff would stop hassling me while I'm shopping. It's frustrating when they persistently try to get me to sign up for services even after I've clearly stated I'm not interested. It disrupts my shopping flow when I'm in a hurry.
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March 2024 by Alex A.
We (hundreds of THOUSANDS ppl) pay so much a month to have 1 person packaging the chickens? Slow as hell at that milking the clock as they do it. Cmon Sams club I'm no scientists but I don't think putting another person to hell wouldn't ruin profit margins especially when their hourly wage comes from customers pockets. Also the line at the end to scan almost everything in my basket is necessary? I'm paying so much for my membership to be harassed at the end of my shopping? Cmon consumers we need to speak up in NUMBERS.
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November 2023 by Tamara S.
Selection and club products are great! I even earn cash back just shopping there with my club card! The only thing I hate is how businesses push customers out the door at closing now. It doesn't matter if you just want to grab something on your way out or. Need one last item. They've gotten very rude about shutting down their registers at 8! Sam's closes so early and the only thing I would request is to extend hours to 8:30 even 9 and give customers up to a 15 minute grace period before rushing them out. That's not just Sam's. That's most stores these days!
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September 2023 by B C S.
Cafe is always out of stuff. They turn off app.order maybe 2 hrs before closing. What's the point?? The lone is enormous and there is one register bit the app is turned off !!!! So.logical it hurts !
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August 2023 by Britt G.
Pharmacy acts like people don't need their prescriptions at that moment. They tried to close @ 7 when guest were waiting to be served way before 7. (@ 6:53 to be exact) they were not working with urgency. My doctor called to expedite my prescription but they left her on hold. You would think people working with a controlled substance would ensure best customer service but I was heavily disappointed. Maybe another Sams Club can better assist me or maybe it was a bad day for them. There was only 2 workers and no urgency, maybe they were new.
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May 2023 by Julienne T.
I love coming to this location because all the employees are nice and genuinely want to help you. They always have what I need in stock compared to other locations. Parking here is a lot easier compared to the other clubs. The club is clean and very organized as well.
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April 2023 by Jessica M.
First time buying a chicken there and definitely my last time I was excited to have this for dinner until I saw it still bleeding inside definitely disgusting
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March 2023 by Andrew M.
first thing that i noticed when i walked in was an employee doing the stanky leg it really smelled like stank in there
