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November 2024 by Ayesha Butt
Horrible service and rude employees, also i did not know that store is a franchise until i call samsung customer support.
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November 2024 by Victor Montemayor
Excellent attention and service. That's if you come with time. Well, it may take time to do some paperwork. They also speak Spanish!!! Thank you
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November 2024 by Edward Powell
I initially asked a question about one of the phones and after that all the staff started hovering and eyeing me like I planned on stealing. Was a very uncomfortable experience
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November 2024 by Aimeé Pelayo
Warranty and customer service is really bad. 1500 device not worth it.
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November 2024 by Nancy Orozco
Horrible ? service and manager useless. I took my samsung z fold 5 for screen replacement and was quick we got it back the next day, after picking up the phone started loosing signal we contacted verizon and we replace the sim card and nothing, went back to samsung and that said that we needed to send to samsung to be checked if we wanted to fix it there will be another 750 to fix the phone after the 575.00 we paid already.
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November 2024 by Jose Loarca
The very friendly staff Abdullah B helped me with the purchase of my Galaxy buds pro, I was very satisfied with the attention of the store staff!!!!
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October 2024 by sarah iwuchukwu
I don't understand the point of their having a phone number when they never pick up even when you call Samsung customer service directly they are not able to get through to the store. It's been a full day since I was supposed to come and pick up my phone since yesterday they have delayed with no updates and I can't get through.
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October 2024 by Erich O.
Lots of sales help, but service is a chore and greatly lacking
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October 2024 by Telvis Wilson
My experience with picking up was smooth and fast.
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October 2024 by Doug Wombles
2024 update. Store is still awesome. Was just looking, the sales people are great. They had a crazy deal on watch trade-ins, so we traded in my sons 4 yr old watch for the new Watch 7.
First time seeing one of these, I need to go back now that the Aug 2022 unpacking has happened to get a hands on look at the new devices!
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October 2024 by Jesus Hernandez
I'm upset because I made an appointment and cleared my schedule for no reason??? So I come in 3 weeks ago because my Z flip 5 screen has some weird damage, and I try to make an appointment, a man named Monsoor makes it to get it fixed, and says I should get an email in the next 3-4 days for when my screen part should arrive, AND that they can fix it the same day. So 2 weeks pass, and I receive NO email whatsoever, and I decide to walk in to see what happened to the part. I talk to this tall black man with long hair, never got a name, and he says that they have my part but that because I walked in, I would have to make an appointment to get it fixed. So I make it for next sunday(today), and he says I should be getting an email soon. He had also stated that any appointments made before 1 could be a same day repair pickup, which is why I chose sunday. I still haven't gotten any emails, so Im nervous and walk in today right as they open, as that was the time I scheduled my appointment, and explain to the employee, a shorter black man with glasses, never got name either?, about my appointment. He then proceeds to tell me that the repair is going to take 24 hours, and I explain to him what the last 2 people told me, he says that the same day screen repair doesn't work for the Z flip series. I explain to him again but he also just says the same thing. I then proceed to ask for my phone back because I don't know how to get home from galleria, and need to know what time I work tomorrow, considering I won't have my phone, and he says he'll go ask the tech assistance what they can do. I agree, he checks and comes back to bring worst news. The part I need is still on BACKORDERRR. So they won't even be able to do the fix!!! I then tell him that the man from my 2nd experience told me they were going to save the piece they had there for me for sunday, and he said they don't have it, but kindly suggested that I could contact 1-800-SAMSUNG for a trade in repair, or go to a local UBREAKIFIX for the part. I was just frustrated because why did I even make an appointment, waste my time waiting for them to open, and waste gas money to get here just to be told I could do something else quicker?? Like hello? I don't blame the last guy because obviously it's not his fault but like come on?? The last 2 dudes couldn't tell me about this sooner? Also the lack of emails or communication in all of this? And it's not like I could get a manager. What were they gonna do if they part was also on backorder lol but yeah I never had any problems with the samsung store until recently it's just upsetting that they have wasted my time and gas money on this!! Like I'm broke I can't be wasting my time going all the way to the galleria almost every weekend!! Just disappointing and frustrating!
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October 2024 by Sammy Villena
Smart staff, very knowledgeable. Have great items both current and last generation should you want it.
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October 2024 by L Licerge
"I would give zero stars if I could. I recommend avoiding this place if you don’t want to waste your time. The manager believes that their apology for the missed communication can resolve the issue. I came to the store two days ago, repeatedly confirmed my needs, and made an appointment in the store for three days later.By the day, only to be told ‘sorry’ for the missed communication. It feels like my time is not valued at all.Anyway, Staff in store are friendly,manager said he could give me a discount as well, but that was not the point of the problem.My time was not important to them at all.I was very surprised at the way they dealt with the problem.
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October 2024 by Mohammed Sultan
After 15 years of being a samsung customer, I now can comfortably say they have the worst customer service ever, their point of contact between samsung and the customer often lack experience and provides falls information that later on will be affecting the whole deal!! The fact that samsung.com is not the same as samsung store is ridiculous! "Oh no, we are sorry, if you got it from samsung.com you need to get with them online " this is a fracture of my overall experience.
Items took 3 months to be delivered and that was after the tons of back and forth.
Samsung ultra 24, lagging, overheating, battery issues.
Shifting to Apple
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October 2024 by Marc Miller
I have a Galaxy watch that has an intermittent problem. About once a month I take it off my charger in the morning (fully charged) and it is dead before lunch. This has been happening since I got the watch. I wasn’t sure if it was me or the watch since it was intermittent. I called in February and was frustrated with the service. Today the same thing happened and I am sure the watch was fully charged this morning. During a lengthy service call running diagnostics and checking everything they could over the phone I noticed the watch said it was fully charged 7 hours ago. The watch was off the charger at 7AM and dead by 12. Since the watch shows a full charge 7 hours ago and was dead in 5 THERE IS NO DOUBT.
Your service department gave me one option. Send in the watch for diagnostics and get something back in 2 weeks. The problem is twofold. One, I would not have my watch for at least 2 weeks. Two, if the watch does not fail while they are running diagnostics, which is highly unlikely since it is very intermittent, then the will send me back the same wonderful failing watch.
I called the only Samsung store in Houston and explained the problem. The manager, John, said they had all the parts, their diagnostics would show the battery drain and to bring it in the next morning at 10AM. There were several problems with this visit. First, there was no appointment, second, they did not have any parts for my watch. Third, despite my concerns about diagnosing the problem he gave me the same information as your phone service AND he said the only option was to leave the watch so they could run diagnostics but their diagnostics could not do what he said over the phone. This was NOT an option. Unless the phone failed while on the bench, which was unlikely since it could not be replicated AND only failed about every 30 days there was no point.
The only option was to buy another watch. This was an unsatisfactory solution. I’ve been a Samsung customer for over 20 years and while there have been problems over the years this experience was especially disgusting. Purchased a new watch even though mine was still under warranty was the only option. It still leaves a very bad taste in my mouth.
What does the office of the President have to say?
