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October 2023 by Neha Wadhawan
My review is for Joe Castillo the Installer. I bought few appliances from Sara Appliance in June and had to wait as we all know the "shortage". Finally mid August Joe Castillo was assigned to come and install. I must say he was very easy to communicate with and did a very professional job at installing with least post cleanup. My kitchen looks great and looking forward to him doing some more work at my house.
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October 2023 by Natasha Shamdasani
Sara Appliances always comes through for its clients. Their impeccable service starts with the beginning of the order until they ensure that everything is working perfectly, even if that means following up with the manufacturer to sort out issues. I wouldn't buy appliances anywhere else.
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August 2023 by Dawood Mirza
We recently embarked on a home remodeling journey that included a complete overhaul of our kitchen appliances. Kaushal and his team at Sara played an instrumental role in making this process a breeze. From design to selection, their expertise and support were truly remarkable.Their prices were around 20% lower than what we had encountered in other stores. This affordability allowed us to make the upgrades we wanted without breaking the bank.Kaushal and his team guided us through the selection process, offering invaluable insights that helped us make informed decisions. Their understanding of both design aesthetics and functional requirements was evident in the suggestions they provided.The installation team from Sara was exceptional in every way. They seamlessly installed all the appliances, and their attention to detail was evident in the final result. The appliances not only look great but also function flawlessly. Overall, we couldn't be happier with the experience we had with Kaushal's team and the appliances they provided.
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October 2022 by Renoo Singal
I had the most delightful experience at Sara Appliances specially while interacting with its extremely knowledgeable and welcoming staff. The installation of the refrigerator was flawless and the follow up of the company afterwards was commendable. I would unflinchingly refer them to all my friends and associates.
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October 2022 by Helena Kee
Sara's was recommended by friends, the online reviews also looked promising. And it is indeed a nice showroom with good pricing.So the reviews must have been talking about salespeople other than Richard, because unfortunately I’ve had 0 after sales customer service and followup 6 weeks after the initial sale,1. Calls never returned.2. Worse, a delivery was scheduled and the salesman didn't call with a delivery window and I had to make the call the day of the delivery.3. The delivery person showed up 3 hrs. after the window.4. A wine cooler initially offered turned out to be unavailable, and the salesman offered something else that turned out to be a beverage center. ok - so we’re also at fault for not checking. But this goes back to customer service - we’d asked about a wine cooler and it’s poor for the salesman to have ignored this. So we're looking at an exchange, and I suggested splitting the cost since the fault and the lack of service isn't solely ours. Still waiting to hear back.9/30 - Update after the wine cooler was delivered. KP and Renoo did make amends, particularly KP who had the leverage to absorb some of the costs that the salesman was unable to. Subsequent deliveries of a fridge, and the wine cooler were on time and the installers inventive in fitting appliances into off center spaces (old house!!). The wine cooler person knocked a piece off the bottom on the counter trim, and left a piece of aluminum foil to cover it. I have requested a better job!Anyway, I have upgraded since the followup from KP has been great!
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September 2022 by Judy Spohn
We are so thankful to Kaushal Parikh at Sara Appliance & Electronics! Simply put, he is a miracle worker! Our 20 year old built-in refrigerator stopped working, and we were told by our local College Station appliance stores and all big box stores that we would have to wait a MINIMUM of one year for a replacement. In fact, we were even told that the stainless steel brand we were looking for was no longer available. After contacting many stores in the Houston area, Kaushal at Sara Appliance and Electronics was the ONLY person to return our inquiries. He immediately contacted us and offered to help! And help he did! He found EXACTLY what we were looking for and arranged delivery to College Station in a matter of a few days! He delivered unbelievable service and professionalism! The built in refrigerator fits perfectly and matches all of our other appliances. Truly amazed and grateful!
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September 2022 by Steve Morse
After being screwed over by Best Buy I contacted Javier W., asked about the freezer I was looking for and he had it in stock and it was delivered the next day after my purchase. Thank you Javier!I highly recommend Sara Appliances.
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September 2022 by Kurt Hopf
A single phone call to the best deal on appliances from top line manufacturers. Always easy to do business with and delivery / installs are prompt and professional.
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September 2022 by ATDesign
Great appliances options .Paul is the best , he is very polite and very easy to work with .I always recommend my clients to get appliances for there Kitchen remodeling with Sara Appliances .
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February 2022 by Jillian Kerney
Needed a Jennair replacement cooktop and knew the model number. I called Sara Appliance and ordered the cooktop with the assistance of Paul Singh, a very knowledgeable salesperson. He informed me when it arrived at their warehouse near Gessner & Harwin. We elected to pick it up and have our appliance guy install it although they offer installation services. A part was missing from the cooktop box and Paul was able to tell me what to do about it. It was a very smooth transaction. Would recommend.
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December 2021 by Weezie Mackey
Sara Appliance basically came to the rescue when the big box stores couldn't. I ordered top of the line appliances (fridge, stove, dishwasher and over-the-range microwave) at the best prices, and they delivered when they said they would, despite all the supply chain issues in the world. They had inventory, and they worked with us while our house was being renovated to make sure the timing was just right. Everyone I talked to was professional, gracious, helpful and knowledgeable. We will recommend them to all our friends and coworkers because they care about service and quality.
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September 2021 by Vivek Shantharam
I wasted 1 month with Best buy on a washer dryer only to turn to this store and get it delivered and installed in 2 days. Delivered as promised. Thank you Mr Paul.Wished i visited them earlier.No nonsense like call centers, installation contractors, returns or customer service wait times that ihad to endure in best buy.
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September 2021 by Jerry Beaver
Lots of high end appliances you can actually feel and touch
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June 2021 by Laurie Buchsbaum
Paul Singh helped me with my request and followed up quickly. Refreshing customer service! I had called 4 other appliance stores and nobody else helped or bothered to follow up.
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March 2021 by Stacey L.
Dealing with them on a build. They have been very attentive and we are very happy so far. We gave them a list of what we were looking for and they came back with great prices, quickly.