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February 2024 by susan butler
I decided to cancel my membership after 2 years. I am please with all that I was able to purchase, so quality is good. Items are over priced but I was okay with that because I know I am paying for the “brand name”. Unfortunately, My size is always out of stock (XL and 36D) and I do not like that I cannot spend the whole $59 member credit. If I want an item that is $10 it uses my whole member credit and Savage gets to keep the extra. That is a huge rip off! Alternatively I could but something that is over $59 with my member credit but sometimes I just want a few things at a time while I wait for my size to come back into stock (which almost never happens). Additionally there are not enough items that I like that are over $59. When I use the bundle feature it is a pain because if you click the wrong thing you have to start all over. Why can’t we just add items to the cart and everything is deducted from or applied to the member credit at the end? I feel the new ownership of this company only look to increase profit and rip off customers before they realize it. They try to blind you with the idea you can buy anything you want for $59, but what happens if what you want and like is less than the member credit…the customer loses money. We should be able to spend our money however we want.
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February 2024 by RICH LUX SHOPPING
i got signed up for a subscription i did not sign up for
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November 2023 by Monica bufford
I went up there last Saturday and the manager that helped me was phenomenal. I was a little difficult to work with and she helped me anyways and not once changed her tone or mood with me. I went in another time before that and was helped very well that time too! I recommend this store 100%. They are really knowledgeable. Rihanna is not playing about that customer service! ?
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September 2023 by Dulces N.
I do not go to the galleria (2x a year ) often so when I found there was a brick and mortar savage x fenty I came by to pickup a few items needed since I had to pickup an order from coach and find a perfume i didn't want to order online anyway. Small yet cute, no changing rooms so know your size in bras. Employees were kind, there's no registers but check out was smooth.
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September 2023 by ricardo Garza
Hands down the best customer service them girls did a great job helping the wife and i with finding our clothes. And it was so convenient to have that store there. Just wish they would open up one in corpus christi
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August 2023 by Vin
Staff were very helpful on July 31st. I went there to exchange items I purchased online, and ended up buying more. The staff also showed me how to ask for help by using the dressing room monitor. I had a wonderful experience.
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August 2023 by Tezzie Baldwin
I love Savage X Fenty. The lingerie is absolutely gorgeous and is very pleasing to the eye. I also purchase the athletic wear and love that also. The clothing needs no introduction because they speak for themselves and carry a powerful presence. I am a member of the line and will continue to purchase clothing, underwear, bra and make up from the line. I will share photos at a later time.
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August 2023 by Miss A
Very nice store experience! Staff were helpful and friendly. They didn't have my size so I could buy anything. Store is kinda small.
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July 2023 by Corey Middleton
This was my first time at a Savage Fenty location. I flew in to Houston for a job interview. The appearance of the store is pleasing to the eye. the store associate, Beverly, immediately greeted me and made me feel comfortable as a guy in retailer for undergarments. She showed me various styles and size options. I was very pleased with my purchase & willbe returning for sure.
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June 2023 by Bonnika A.
Love the brand but the service left A LOT to be desired. Employees were in the process of "restocking merchandise" and apparently were too busy to even greet their customers. I make it a point to visit a brick and mortar store when I can (we don't have one in my city yet, Dallas) and this is the first time I was disappointed and did not purchase any items.
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June 2023 by D'Asia Emery
I traveled from Dallas and a Rihanna super fan, I really wanted to check out the store because I love the products. The store presentation was super nice and I loved the visual merchandising but the experience was horrible... Being that there were more associates than shoppers at the time it was really upsetting to see no one wanting to greet or assist you. They just stare and if you look like you're about to ask for help they turn to talk to one another. As someone who used to be a manager in retail I know when associates are purposefully ignoring customers and act like they would rather be somewhere else other than their job. I was really planning on spending a good amount on the items but after the customer service experience I had here I just dropped everything and left. I would just stick to buying her things online if I were you.
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April 2023 by Kristy R
Went into the store very excited to buy some pieces but the vibe was awful! The staff doesn’t even greet you or help. They just stand around purposely ignoring you and have stank faces. It discouraged me from buying anything because it was very awkward so I walked out without buying anything. They need to change management.I don’t understand how they have many sales associates and none of them can do their jobs. Every customer looked very uncomfortable
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April 2023 by Krista Nichols
Service is amazing, the vibes are fun and exciting, and the quality is outstanding! These big box stores had me out here feeling like I wasn’t cute but when I put on the athletic leggings from savage, not to mention the bras-I felt and looked sexy. I’m a forever customer
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April 2023 by Logan O'Hare
Visited this store with my wife on 3.31. Had an amazing positive experience because of Jazmine. She greeted us when we walked in and took her time to explain the sizing of the products and the layout of the store. She helped my wife pick out some very nice and comfortable items. The selection of the products was great and the displays of the items was fun and innovative with the wall of mannequins. Music playlist was also on point. Sizing of the items was very plus size inclusive. If you are looking for plus size lingerie, this is the place to go.
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April 2023 by Logan O.
Visited this store with my wife on 3.31. Had an amazing positive experience because of Jazmine. She greeted us when we walked in and took her time to explain the sizing of the products and the layout of the store. She helped my wife pick out some very nice and comfortable items. The selection of the products was great and the displays of the items was fun and innovative with the wall of mannequins. Music playlist was also on point. Sizing of the items was very plus size inclusive. If you are looking for plus size lingerie, this is the place to go.