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November 2023 by pradabae
had 2 misadventures that needed repair & this shop was in network with progressive . 1st time needed a new door. since it was a 2022 car, i had to wait extra due to shipping delays from covid . once received they said they’ll call me . NEVER DID. i had to call them & inquire about it since no new updates happened. the front desk lady told me it’s been there for a week. when i asked why no one bothered to follow up since i recalled SHE was the one that said they’ll call, she stayed silent. after weeks , repair team finished the job flawlessly. 2nd time (1 year later) had sadly to come back for a different instance & it seems everything was running pretty smoothly. however communication from the shop still was atrocious . a lot of promised call backs but NOTHING. no updates from their “tracker repair” for each job. had to call EVERY TIME to ask about new details. i was never given a promise date unlike last time which is understandable . great work takes great patience. but a simple voicemail or email , text SOMETHING so i wouldn’t be calling so much. Gary handled both jobs & he was great & had all the answers to my question with a professional manner. there was a couple of instances where i was told it’ll be ready when it WASN’T. had to cancel & reschedule a lot of errands due to all the delays. then when finally ready for pick up, there was an issue that i noticed . thankfully manager Javier was there to quickly address & offer solutions for the inconvenience . however , when it came to the SAME FRONT DESK lady that handled all the communications between us, it sucked so bad. she cannot do anything to save her life. despite the issue during pickup , i was still very satisfied with everybody ELSES empathy for my concerns . sophia, gary, liam, javier were all great associates except the other little girl. great place!
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November 2023 by An Tran
I wanted to give a shout out to Lam, the service advisor. He was so helpful with walking me through the process, and kept me updated throughout the processed. Lam was honest and transparent about what cannot be done and made sure to let me know ahead of time the parts that were delayed. Ask for Lam, the service advisor if you swing by this location!
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November 2023 by Robert Bueno
Great service! If you can, ask for Lam, he was very helpful and goes out of his way to explain the process and what to expect. He will explain and outline all your options, not like other place. Great service!
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September 2023 by Jack Mraz
They do good work with quick turn arounds. Friendly and high attention to detail
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July 2023 by Amanda E.
Getting into a car accident is obviously not a good situation, but service king made it as pleasant as it could be. Everything was very clearly explained and I was updated on my car throughout the whole process. Gary was extremely helpful and professional. He made sure I had a good understanding of the repairs that needed to be done and answered my many questions. I appreciated his transparency and patience. My car was done earlier than expected and came out beautifully! I highly recommend this location if you are ever in the need for collision repairs.
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June 2023 by gaby tovar
Gary did an excellent job at repairing our vehicle! I recommend 100%!Services: Painting
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June 2023 by Aaron wells
They were very helpful and professional. I have used them before. And would very happy to suggest them to my family and friends.
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May 2023 by Jesse Del Valle
Was greeted with a friendly smile and felt very comfortable as I walked in. Was worried about getting back home as my ride fell through but Gary made sure I had a ride back. Excellent customer service, unusual these days. Thanks again.
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April 2023 by Will Looney
Highly professional and easy to work with. I recommend asking for Lam - he will take care of you and is proactive with his communication. Overall a positive experience.Services: Air conditioning
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February 2023 by Deborah Burdick
Very friendly and professional staff. They had my car repairs done earlier than promised and kept me informed about the progress. Highly recommended!
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January 2023 by Ben Y.
Had an appointment scheduled through insurance for a second opinion after a repair through caliber collision. I worked with Gary who was professional, friendly and informative. He spent a good amount of time with me to try and figure the problem out. Overall a good experience.
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January 2023 by July Rodriguez
Best place to go for collision! Had my car back before the estimate date
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January 2023 by Mike Nelson
I had three estimates done to get my hood painted on my truck decided to go back to service King I got lucky that day the guy that took care of me his name it is Lam, he walked me through the details told me to take 3 days he kept his word. Also I want to thank the guys who painted my hood my truck looks fantastic I will definitely go back to service King if you do go to service King ask for the Lam .
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January 2023 by Kori Baby
Gary C is awesome!! I was very upset and confused about the repair process since this was my first accident and he explained everything clearly and was very reassuring
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November 2022 by Richard S Poulos
Lam Vu kept me informed about my repairsIn a time when everything is on back order I was expecting the worst. Image my surprise when my vehicle was ready in two weeks
