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November 2023 by Darvaia
Fast! in and out. Enterprise met me there with my rental w/o a long wait.
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October 2023 by Ro Jordan (Ro)
They contacted me immediately after my vehicle was received. I received a text about the status of the car. I was able to know what was going on until the insurance contacted me.
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May 2023 by Channon Grovell
AVOID!!! AVOID!!! AVOID!!! I took my SUV here to get work done in March my vehicle was supposed to be ready on March 31st. No one called me, I had to call them, and they told me that my vehicle would be ready at 5pm. When I arrive, my vehicle was not even there, and they told me to come back in an hour. But they close at 5. I had to wait an hour for someone to go retrieve my vehicle from discount tire. No apologies no nothing. When my vehicle came back, and I inspect it my vehicle was missing a clear strip from the front of my vehicle. They didn't know if it was missing from my SUV or another vehicle. I had to tell them it was my vehicle. I had to make an additional 3 trips to get them to put the strip on my vehicle. When my vehicle was finally completed, they charged my insurance $875 on May 4. Did not tell me they were going to charge me for something that was originally on my SUV. I recommend going somewhere else that will not scam your insurance company for more money than the estimates.
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May 2023 by Lula Morgan
Customer service was great!. Especially Mary. Great job on my car!!Services: Painting
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April 2023 by David Harris
They are very good people..Friendly and helpful..constant communication..and I will definitely go backFor any other repairs..
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April 2023 by Rhoda Brown
I am very pleased with the work performed. It was done quickly and efficiently. I would definitely come backService: Body & Trim
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January 2023 by Melissa E
I've had both my vehicles repaired at Service King and each time the customer service has been stellar! Not one time did I have to call to check on either of my vehicles. Each time I received a text or phone call on progress. All my questions were answered and they even stayed past their close time when I was running late to pick up my vehicle.
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January 2023 by Naomi E
Gotta give a shout out to Mary and John for their excellent customer service! Mary was the sweetest receptionist and even recognized me everytime I walked in. John made sure I left satisfied and even offered to help me remove my items out the rental into my personal car. I noticed I was running late so called to inform them and they assured me it was no problem and told me take my time. Once I arrived they were happily there waiting for me. Really appreciate the daily updates from Ted and Mary as well. Highly recommend!
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December 2022 by julieanna adams
Horrible. I arrived early for my scheduled appointment via my insurance company. After the very kind receptionist took the needed information and my keys someone who appeared to be a manager came from the back of the establishment and was not courteous but unkind and adamant they could not help me so I left. My insurance company communicated with them about this instance and I was asked to return for service. Returning was not an option espevially after the initial ill treatment. Customer service was not exhibited at all. I will not be going back there nor recommending them to anyone I know. Negative stars was not an option.. begrudgingly selected 1 star.
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November 2022 by Mike Mix
Service king did a fantastic job on my insurance claim. They gave me weekly updates and finished ahead of schedule. Priscilla and John were a pleasure to work with.
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October 2022 by Joseph “JJ” C
They fixed my car up just like new, even able to get it to me before the estimated time of completion. Loved the work and their communication.
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September 2022 by Rudy Delgado
Worst experience I've had when I brought my car in for service. I brought my car for repairs and come to find out they supposedly repair my car and when I looked to check all damages my bottom plastic cover was not even correct. They made a cover that protects my radiator out of what ever plastic they can come up with. If it wasn't for me checking my car they would of not said anything. After they had order the part I still had to take an additional day off work for them to replace the bottom protector and come to find out I have 4 loose bolts inside my hood that I have no idea where they belong to which scares me couse I don't know if they left something out of place. I had 2 major issue's which definitely I hope it doesn't happen to anyone. I definitely would not recommend the service repair shop.
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September 2022 by Krystal Benoit
They are very quick and did a great job on my car after I was rear ended.Services: Body & Trim
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August 2022 by diane G
I was very happy with customer service I got the help that I need and I was given my estimate 45 minutes that they said I would receive it I got everything I would recommend it to family and friends I had a very good experience thank you
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August 2022 by Ken
My experience at Service King was horrible. First of all when I went to pick up my car I noticed my check engine light was on, which wasn’t there when I dropped my car off. Second, my car wasn’t even fixed when I picked it up. I had to show them what was still wrong with my car. I was repeatedly told that the guys that need to fix my car couldn’t do it that day, or they’re on lunch, so I had to wait two more weeks before anything was even done. They’re unprofessional, horrible communicators, and don’t know how to do their job. I will never take my car back there again and wouldn’t recommend anyone else to either. Furthermore I get shady vibes from Alan.
