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January 2023 by Aleksandra
Very poor service! Told the owner about the multiple issues that we had with the installation. Had the installer out who told us "tough luck". The owner said he would "make it right" and come see it for himself. We provided him with all the information he needed and he ghosted us. Stay away.
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January 2023 by Cliff Lane
I really wanted to give Shans a great review... I had them replace the carpet in the majority of my house. The carpet quality is fantastic, selection was great, and the guys on the store were really nice at point of sale. After that, it all went downhill. The delivery to the warehouse took quite a while. Communication between showroom and warehouse wasn't the greatest. The worst part was the install though. The seam between the two pieces of carpet looks terrible. They came out again and said it's basically the best they can do and it still looked bad. To this day, I'm still finding things they hid and signs of poor install.
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January 2022 by Nasreen Abbasi
Huge choice of all kinds of flooring.. great customer service!
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January 2022 by Tim Berryman
Extremely professional installers. They did a great job and a great follow-up as far as getting rid of all of their mess.If you're ever looking for great carpet deals give Al a call he'll take care of you.
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January 2022 by Dustin H
Thanks Sam and Adam for a smooth demo & install of my new wood flooring.Sam provided a very competitive price, Adam did a great job with scheduling and Pedro did a perfect install!This company is not just trying to make a buck on a customer they really value customer service and perfection. I will be using them in the future and recommending them to anyone looking for flooring. Can't wait to see the new show room on 45S! Congratulations Sam to you, your family and your TEAM!THANKS!
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August 2021 by Deanne D.
Some of the staff there are very inconsiderate and not customer service friendly. Check elsewhere if you can...
