Shoe Repair Plus is known for its excellent service and friendly staff. Customers have praised the shop for restoring beloved items, like cowgirl boots, to nearly new condition. The business is efficient, with some repairs completed in under 10 minutes, though some feel prices may be a bit high. They offer fair pricing for jewelry repairs as well, like bracelet clasp fixes. Payment is cash only, and they honor quoted prices given over the phone. Overall, the shop is well-regarded for its knowledge and commitment to customer satisfaction.