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January 2023 by Mupshaw29 U.
I GOT PROFILED AS A PERSON COLOR AND ACCUSED OF STEALING SHOES while shopping for shoes at DSW located at 7534 Westheimer Rd, Houston TX?I went in looking for a pair of Betsy Johnson Rhinestone sneakers. They had them in the store in 3 different styles. The pair I chose in my size was the display shoe. I tried them on and decided on the white pearlized style. I found the box with the other shoe and walked to the clearance section to look around. I thought to myself check the shoe already in the box to make sure they where the same size. After looking in the clearance section I decided to wait and not buy the shoes. I walk back to the area where I got the shoes, place the shoe back on the display and the box underneath the display. I walked out of the store and an employee follows me out of the store and says to me "Mam you need to take the shoe out of your purse and put it back. Our security camera recorded you. I was caught off guard and turned around and said "Excuse me" She said to me again, "Our camera's recorded you." In shock I then opened my purse and said "I don't have any shoes in my purse, what are you talking about? I then returned into the store and asked to speak with the store manager. The same person that accused me was one of the store managers. I asked to speak to someone else and another manager came up. I explained what I was accused of and of course she defended the other manager and the security camera footage which neither of them had reviewed, they where told this by someone. I asked to see the camera footage because they said it was proof that I was stealing. They wouldn't show it to me and they would not give their names, I asked for corporate phone number and they would only give me a customer service number.DO NOT SHOP AT THIS STORE IF YOU ARE A PERSON OF COLOR.
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April 2022 by Ara P.
Returned some shoes and it was painless, quick and to the point...and this place is actually bigger than the one off the Katy frwy....
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October 2021 by Lou C.
I came to DSW was because the website tells me I can buy online and pick up here. If it's in stock, let me come in person and try them out. Not knowing what DSW stands for until I got here. I see why it's called Designer Shoe Warehouse style retail store. Unfortunately, it rubbed me the wrong way today. A white paper pasted on the door. I could vaguely read "closed at 6 pm today. Sorry for inconvenience." Ok. Security guard informed me that I have only 5 minutes left to shop. I asked where the men's section was and he circled with his arms. Ready. Set. Go. Anything orange? Not much. Anything I saw online that's here? Nope. I was able to take pictures and try anything attractive on as fast as I can... Five minutes is up. I came out empty handed. But it's ok. That's it. Folks. Goodbye.
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August 2021 by Nadine C.
Shopping in Houston, Texas... We had already been to one Designer Shoe Warehouse (DSW) and signed up for their Rewards Program. Shortly after our purchase, we received an email which gave us $10 off our next visit. Of course we wanted to take a look! This location on Westheimer Road is gigantic! Immediately, we perused the Clearance Section. Luckily, I didn't find anything and escaped unharmed... LOL! We enjoyed browsing through the many name brands... such as Nike, Stuart Weitzman, UGG, and Vans... and tote bags, hand bags, socks, sunglasses, and knick knacks. We'll be back again!
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May 2021 by Fox E.
Not to be confused with DFW which is an airport and not a shoeport. This is a good place for cheap shoes although it's not my favourite by any stretch of the imagination. I'll probably keep coming here in future whenever I'm down Westheimer way and looking for some good deals and some good steals on sneakers, but the prices aren't as good as they used to be.
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May 2020 by Dina D.
Ajee Had the best customer service. When I walked in the staff was so nice they were willing to help you with anything you need it. And this location always have such a wide selection and very clean store as well.
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August 2019 by Hande J.
These two stars are only for the location and variety. This store used to have a really nice manager, not anymore. The check-out process is really poor, I had a very rude cashier, who was incompetent at her work. When my cashier finally called her manager, it was also uncomfortable to witness how condescending and dismissive the manager was to her employee in front of customers. In my experience, this store's management lacks customer service big time, yet they could not care less. I've been a loyal DSW customer for many years, visited stores in different states yet never been to one operating this poorly. An embarrassment to DSW. I am also sending DSW an email regarding my terrible experience. Do yourself a favor, go to the Post Oak or Hedwig Village stores, deal with competent and pleasant individuals.
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August 2019 by Max B.
Check out service is a DISASTER. One cashier on Sunday afternoon!!!! Who ever manage this place, go find another job, you SUCK at this one!! Choice of men shoes is not big either. This place use to be good before. Won't shop here again for sure.
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June 2019 by David W.
everyone is always nice. this is the largest DSW i have been to. it's HUGE inside. they have so many shoes it's unbelievable. they mainly cater to women. about 80% of the store is for women, maybe more. if you REALLY want a bargain, go straight to the back where they have clearance shoes on clearance.
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June 2019 by Hollie K.
I ordered and paid for shoes online and was given the option to pick them up in the store. I went to pick up the shoes and still had to wait in line with everyone shopping/paying in the store for over 15 minutes. I placed the order online to avoid the slow lines here..... You definitely get the service you pay for. They could sell a lot more shoes with a quicker way to checkout. Next time I will just go to Academy for sneakers.
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November 2018 by Michele T.
Apparently they don't expect many customers. I've been in twice and while they have long lines and many registers, they aren't staffed to accommodate. I discussed with a manager, who might have been having a bad day. I won't return.
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September 2018 by Dee O.
This place is a pretty nice size, but lately I have had a hard time finding shoes that I like. This has happened maybe the last three times I have came here. I just walk away empty handed.
