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March 2025 by Sarah Bailey
The support team was amazing. Kayla took the time to answer all of my questions and took me through a complete training. I would recommend this company. Responded with answers and support to keep the sign up and running successfully.
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February 2025 by PhilsFiveCents
One of the best places to shop for a sign. Huge selection and the only true RGB motion graphics sign factory in Houston. Nobody else in town makes their own brand RGB signs in house. Fantastic demos when you visit.
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December 2024 by Erum Qayum
Do not recommend this business. Our sign installation went well past 4 months, and we were originally quoted 4-6 weeks. The staff would not update in a timely manner, and I had to send multiple emails and make multiple phone calls to get a hold of someone, after putting down the $5000 deposit.
When it was time to install the sign, we were ASSURED it would be on a certain evening. This did not happen, and I had taken the day off for this. Patricia, whom I was dealing with, assured us it would only take 2-4 hours the next day. Well, they did not even get started til midday and it went on into the night and had to continue to the next morning, as the electricians "couldn't figure out" the installation. I had to spend my day off there with them.
Then the electrician quit, and he left several exposed wires, reported to my sign express' new electricians who came a few days later. They were still unable to get the sign to light up.
I had to pay another fully licensed electrician to connect the sign to power; he provided a report showing that the wires were exposed and frayed in a hazardous way that could have electrocuted someone if it had been hooked up correctly to power (which, again, they "could not figure out").
Sign Express did not reimburse me, as I felt they should have - given that the installation was late, spanned over a week, had to be completed out of pocked from my owner electrician and their general lack of communication, accountability and professionalism (and that I paid over $11000 for such poor service). They were also quite rude towards the end and I heard first hand gossip they spoke about me to my electrician when they didn't realize he was on speaker phone.
When the sign was installed, there were scratches on the vinyl and the sign was dirty (despite me asking ahead of time that it would be cleaned). They did rectify this, and the sign is quite beautiful - that is why I am giving 2 stars instead of 1.
I was very happy to end business with this company and do not recommend them.
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November 2024 by :D
I needed help replacing my father’s sign for his restaurant. They provided quick and easy service for us despite us being a small company!
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November 2024 by Ronald Bartay
BEWARE!!! We paid this company over $3,000 deposit to create us a sign and have basically been ghosted. We were at first told there was a death in the family-fine we gave them time- then after we had to get rude because of lack of communication they said our sign was already in progress so we could not get a refund and it would be done mid to end September. End of October and NOTHING... no sign no communication. They told us they had a permit from the city we contacted the city and they had ZERO record of them. They may be a real company with a real building but definitely scammers. We have even had an attorney send out a demand letter and no response to him either. I guess our next step is taking them to court because now its just principle of the matter.
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June 2024 by Duane Lowery
We waited 7 months for a sign that was supposed to be done in 10,12 weeks. After terrible communication the whole process with project manager it finally arrived. They sent a fence installer who never put up a sign in his life to install sign. He wasn’t equip to install ( asked if I could help install ) didn’t have wire to hook up. He also told me the project manager quit and called him and told him she didn’t care if he installed sign or not real professional there hmmmm. When we opened up crate to look at sign we discovered it looked terrible touch up paint on it from factory, scratches in front clear plastic . This is one of the worst places to get a sign from. Terrible terrible experience , communication , and final product.
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May 2024 by Butch Hagey
Thank you for all the help. Our signs now work much easier with better looking displays. Thanks to Customer Service help from Hanna.
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April 2024 by Matt Thrasher
Sadly I cannot give less than 1 star. Stay away and give your money to someone else.
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March 2024 by Pamela Phipps
Don't deal with this company
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March 2024 by Aaron Perez
Great place to work
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March 2024 by Frank Wall
The initial installation and training were great. However, since then your company has refused to talk with us. We have been trying to get some questions answered and to get some help designing slides. We have been reaching out to you for months with no response!
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December 2023 by B J Perryman Inc.
Sign-Express has been great to work with and we are super happy with the signs we have ordered!
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November 2023 by Kendall Garrett
Darick Endecott and his team have been so helpful to us that we have been repeat customers for some time. We trust their expertise and they have not steered us in the wrong direction. From our business sign out by the highway to the sign out by the river, they did not disappoint! A Huge thank you to Darick and his team!!
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November 2023 by Taylor Hauhio
They are super patient and knowledgeable. I loved the free graphics that they gave us. It really helped our small business.
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September 2023 by Frank
Sign Express was great to work with. Very helpful through the whole process all the way through the installation. They kept us informed every step along the way. They completed our project on schedule. They even took the time to train us on the new system and make it easy for us "rookies" to create signs. And all at a reasonable price!
