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January 2024 by Samsung Smart Fridge ..
Not an issue with the location itself but the organization as a whole. -7-10 days for new card delivery has become multiple months and phones calls to actually receive a card on multiple occasions -random declines on the card when out of state even with prior notice -random declines when using Apple Pay even when in state -unhelpful and disinterested member services -large increase in the number of, and cost, fees for services -cards prone to cip damage and numbers rubbing If you weren't a fan of banks to begin with, they certainly don't help
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December 2023 by SHERYL REED
From the moment I stepped inside, I was greeted with a pleasant smile and a helping hand. The receptionist and customer service representative were friendly and extremely helpful. They helped take away any possible stress from the purpose of my visit to the branch. I am grateful for such a caring banking team.
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December 2023 by Zehra Erdem
Very professional and officers are so friendly. Especially Ceiu is great person she is so helpful and very professional.
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December 2023 by Sandra Howard
Ceiu was an excellent source of knowledge and made my process easy. Purchasing a new vehicle is a stressful process, especially with inflation but working with Ceiu gave me the feeling of working with family. I honestly can’t say enough about Ceiu, I appreciate her kindness and patience. Definitely an unmatched person and I hope she receives the recognition that she deserves! Smart Financial you most definitely have a great employee in Ceiu Colderon!
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September 2023 by Salvador Toledo
CEIU Calderon was awesome. She went above and beyond to help me. Thanks Ceiu...?
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September 2023 by Matthew Truswic
Like many have mentioned, it is a hassle dealing with this location. Once you actually speak to someone the service is okay but the process is as enjoyable as getting your tooth pulled at the dentist. Good luck playing the waiting game, looking at their “team members” that aren’t busy sitting in their offices staring back at you waiting in the lobby, and the receptionist URGING you to only use the virtual mechanical atms inside. Don’t recommend this location at all.
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September 2023 by May Bishop
Ashland Nerocker-Thomas greeted me with a smile and invited me into her office. She was polite and professional, she worked quickly to get my issue resolved.I was in and out of her office in a timely manner.The gentlemen at the desk welcome me in,with smile as well.They bothasked how could they help me,with professionalism. The 1960 staff is outstanding. 5 starsThank you,Mary Bishop
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September 2023 by Demetri L
My experience today was wonderful. Representative Ashlyn was very friendly and professional. She was outstanding!
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September 2023 by George Robinson
Exceptional customer service, the friendly smiles and genuine kindness of Torie Sampson, Alberto Chavez and the beautiful front desk staff make it a pleasure doing business with your company ❤️✌?
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September 2023 by Louie TheSecond
What happened to this bank? Horrible customer service experience. Nobody in the bank wants to be there, both employees and customers. I hope they fix this. I use to really love this bank.
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September 2023 by Corey Thompson
She was great help and took care of all my accounts needs.
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July 2023 by Jordi H.
Great service and very helpful staff. Have all my loans thru Smart financial! I tell everyone I'm close with to open an account because I believe in this CU.
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July 2023 by Felipe H.
You wouldn't believe how incredibly kind and helpful the people running this location are until you step in and experience it yourself! It's a busy location for the abundant amount of trusted clientele that come back for that reason alone.
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May 2023 by Freddie Bishop
I wanted to say by applying at Smart Financial Credit union The team that was at branch was very helpful I thank , Alberto Chavez, Roberto Reyez, Ashlyn Nerocker-Thomas , and Ceiu Calderon they gave me great customer service and I thank them a lot.
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May 2023 by Titiana Kouame
Ms Ashlyn was very pleasant with a beautiful smile while helping me resolve my concern thank you so much she made my day.
