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October 2024 by Jacob Newell
The employees at this location are great. They will work with you if their hands are not tied, and if they are, they will help as much as possible. They are friendly and corporative.
If you have a dispute on your account and are not in the wrong, and can prove it regarding lockouts, fees, or autopay payments that did not auto draft. My advice to you will be, do not pay their fee and call collections for dispute. It will never work in your favor. It will take time, but Smart Starts corporate office will take care of you. Tom specifically is fantastic. If you are unfortunate enough to get Rebecca. Do not give her the time of day. Immediately ask for her supervisor or hang up, and try again.
I do recommend this company/facility for your circumstances.
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October 2024 by santino olivo
Don’t respect your time at ALL!!! I get that we have to be here, but have some decency! If I could leave zero stars I would
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October 2024 by Daniel
Under unfortunate circumstances, I ended up having a smart start in my truck for a year. Because of my work, I visited 5 different smart start locations throughout the duration of my probation to get it downloaded & calibrated. When it was at all possible, I would do everything in my power to make it to the Kuykendahl location. It is by far the best location in the Houston area, and surpassed every other location I visited near Dallas, San Antonio, and west Texas. This was the only shop I never had a problem with. If you want to be in and out as quickly as possible with no issues, go see Thomas and his team at this location. I appreciate that I could always count on the Kuykendahl location to make the experience as painless as it could be.
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October 2024 by Bailey Phy
Very helpful and efficient location!!
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October 2024 by Nichole Crunk
Came here to get my device installed and Thomas made this experience a lot less stressful. Explained everything step by step so there was no confusion. Fast and friendly service! Thank you so much for making this hard time a lot easier on me!
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September 2024 by PJ Reddy
Thomas and Jeff were very helpful with resolving my smart stat issues. I previously got my smart start installed at Tint World, and due to issues I have been having, I chose to go to a new shop. Best decision I made. Product is working perfectly now. Can’t thank these guys enough, particularly Thomas.
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September 2024 by Timothy Legan
I definitely didn’t like the circumstances that brought me here, but I’m glad I chose this location. Thomas was very helpful with the install and removal of the interlock. The crew is always friendly and never talked down to me even though some people throughout this situation have.
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September 2024 by Michael Kita
The staff was extremely accommodating, and efficient. I was in and out in less than an hour for an install. They were very courteous and I feel confident working with them.
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September 2024 by Ashley Migl
While the reasons for having to do business with Smart Start was not anything I would have thought I’d have to deal with. Fortunately, I am very grateful to have chosen this location to assist me with things. They have been very helpful, friendly and nonjudgmental. They are not just happy to help with those who have a million questions, but they are also thorough in explaining things and make sure you as a customer understand how to properly work the device. I had a 10:30am apt and arrived roughly 30/35 mins early. Instead of just sitting around and making me wait for my appointment time, they were extremely quick to get my car in the bay so they would get started and get me out in a timely manner. When an issue came up with the billing, it was a super easy process to get fixed. Thomas, Jeff and Omar definitely made an overall stressful situation, less stressful. I was told the install could take approx 2 hours. I was was out of the door before 1120. I would highly recommend this location. Again, Thank you Thomas, Jeff and Omar for being easy going, efficient and very attention to my 100 questions that I had.
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August 2024 by Lisa Twomey
Great service receivng and returning equipment. Friendly, helpful and professional.
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August 2024 by Humza Ali
I had an exceptionally smooth & easy experience here, the technicians were very informative & extremely helpful with getting set up & are very knowledgeable with any questions you may have! I would definitely recommend getting set up here.
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August 2024 by s8n Medi
Great work on teaching me how to use it even though I was nervous, and it was a fast install!!
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August 2024 by Jade Morgan
The service that I got from the staff at the location was outstanding. They were very, very polite. They were very informative, they did their jobs well and at the same time they helped as far as being very personable and not making me feel so nervous about getting a device installed into your vehicle. I give them 5 stars thumbs up.
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August 2024 by Juan C Hoover
Same day service to complete my court ordered Ignition Interlock Removal Order. Thomas and Jeff were very thorough in answering my concerns and successfully following up with corporate to get the job done. I'm very pleased with Thomas for staying on the concern til completed. ?
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August 2024 by Johnny Hutchings
Guys were super fast and nice about it. Tomas and Jeff made this an awesome deal
