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October 2023 by Jenny Nguyen
I will not be returning to this car wash. My car is fairly new and had only been washed once before I came here. After the “hand wash” here, all of a sudden I have all these micro scratches, and the bug guts are still there. For all that, I might as well have gone to an automatic car wash!! It wasn’t even that busy, and they could’ve spent more time with removing the bugs. Very disappointed and again will not be coming back to any of their locations.Services: Auto detailing
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October 2023 by dwayne brinkley
AN ABSOLUTE AMAZING EXPERIENCE AND SERVICE. THE WHOLE STAFF WORKED ON MY CAR AND TREATED MY CAR AS IF ITS THEIR OWN. THE ATTENTION TO DETAIL IS CONSISTENT AND HARD TO FIND. THANK YOU ALL VERY MUCH!
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September 2023 by Hayden Williams
The woman who checks you in and takes payment is rude and unprofessional. It is extremely overpriced even for the basic wash.. the car detailing was sloppy. HIGHLY…don’t recommend. Drive two blocks closer to Westheimer and get a great car wash and detail at Splash for half the price.Service: Auto detailing
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September 2023 by Kolce Davis
I have been a loyal customer of SOAP Hand car wash for over a year, regularly bringing in my Tesla Model 3 for a cleaning. However, my recent experience with them has left me deeply disappointed. On July 14th, 2023, I bought in my Tesla Model X, which features falcon wing doors. I understand that these doors are less common, but I expected the car wash staff to handle them with care. Unfortunately, they seemed unfamiliar with such doors, this unfamiliarity is potentially why my vehicle ended up with infuriating scratches. In my rush to leave, I didn’t immediately inspect my car. It was only when i reached my destination that I discovered multiple scratches on the doors. I promptly documented the damage with photographs taken the same day. My disappointment deepened when I tried to address the issue with SOAP. On multiple occasions, I approached their staff and management, hoping for a resolution. The first few times, I was met with apologies but no real action. The manager claimed to have informed the district manager, but I received no callback or message. Finally on my third visit, i was able to speak directly with the district manager. He promised to review the security footage and assured me that he would contact me. However, weeks passed, and there was no response.I returned today, this time speaking to a female manager. After explaining the situation and showing her the evidence, she contacted the district manager. To my dismay, the district manager was dismissive and even slightly rude, insisting that SOAP was not responsible for the scratches. When I requested to see security footage, he mentioned there would be delays in providing access and that he couldn’t do it right then.It’s disheartening that a business I once trusted has failed to take responsibility for the damage to my vehicle and has not followed through on resolving this issue. As a patient and understanding customer, I gave them ample opportunity to make it right, but their lack of accountability has left me with no choice but to share my disappointing experience.Potential customers, especially those with unique car features like falcon/gull wing doors, butterfly doors, etc should be cautious when considering SOAP for their car careService: Auto detailing
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September 2023 by Annabelle McKenzie
I love this Soap Hand Car wash! They are very efficient and I am able to leave at a reasonable amount of time every time I go. The staff are friendly and polite. I highly recommend.Service: Auto detailing
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August 2023 by Ashley D.
This is by far the worst experience I've ever had! First off, I paid $170 PLUS A TIP for them to do a terrible job on my car. It wasn't washed completely. The outside looked like it wasn't even touched. When I went outside, the woman at the front desk had to come out to translate and proceeded to tell me "you brought the car like this, we didn't do this" HELLO!!! You're a car wash! THATS EXACTLY WHY I BROUGHT THE CAR TO YOU! TO WASH IT!! She claimed it was "a different service"??? Because paying that amount of money wasn't good enough for a decent job, apparently. Nothing got resolved. She walked away when she couldn't give me an explanation on why the service couldn't be completed properly. SAVE YOUR MONEY!
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August 2023 by Baevee N.
I needed a place to wash my car and I happened to find this place on yelp. I paid $58 for a car wash and it was a little disappointing. I still had stain marks all over my car. I had to wipe everything down myself. Also, I'm not sure what they used to clean the interior but it's super oily and greasy. It kept leaving a residue with everything I touched. Once again I had to go in and wipe off all the grease. They definitely weren't thorough with everything. My backseat still had stain marks as well, so I had to remove it myself. For the price I paid I expected a lot more.
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July 2023 by T G.
I arrived at this car wash and asked if they have an option for ONLY outside wash as it was not an option on the board. The woman says sure. The gentlemen then proceeded to wash the outside of the car. This took less than 5 minutes. I go inside to pay, the woman says it will be $30 !!! I said - but the inside and outside is $30 how can the outside only be $30? She continues to repeat herself. I explain - if the inside and outside is the same cost as ONLY an outside was why didn't you say that? She is rude and this place is a rip off. I will never go back and will be sure to tell all 10 other people I know that used to visit to NEVER go again. There is no way an outside only way should be the same cost as the inside & outside. RIP OFF DO NOT VISIT THIS RUDE ESTABLISHMENT.
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June 2023 by Lydia L.
The car wash interior waiting space is super clean with nice cold AC running! The crew did an amazing job cleaning on our car!
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May 2023 by Nicholas “Nick” Meadows
First time going here to get my car cleaned and seats shampooed. So much effort put into each car by the team. My car is literally spotless inside out. The lobby is comfortable with a nice couch and TV. Respectful customer service. Definitely coming back!
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April 2023 by Demonté Meadows
First time going here to get my car cleaned and seats shampooed. So much effort put into each car by the team. My car is literally spotless inside out. The lobby is comfortable with a nice couch and TV. Respectful customer service. Definitely coming back!
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March 2023 by Jacqui Ramos
I paid extra for light conditioning of leather, they did an awful job. It smelled like old fish. The product was just slapped on. None of my leather seats were cleaned and keep in mind that I paid extra for that service. They even got the product on my seat beat and didn’t bother to clean it up. Outside wash, not good. They SCRATCHED my car and now I’m going to have to pay extra somewhere else to fix it. 100% don’t recommend this place. Won’t come again. Take a look at the pictures.
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March 2023 by Laurent Pianelo
Best place in Houston to get your car cleaned and taken care of. Highly recommend!Services: Auto detailing
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March 2023 by Craig W.
They did an awesome job with my car. I am so pleased with the polish and conditioning of the seats. I highly recommend them!!!!
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February 2023 by Breauna Villarreal
Great place! First time trying here They did a great job on washing my vehicle, extremely detailed!! The owner is very skillful with details for your car specifically! The employees are extremely polite and helpful! I’ll be going here from now on thanks soap!Update remained using them it’s been two years with them now, friendly, professional and they are like family will be a returning customer.Thank you!
