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October 2024 by Alejandro Garcia
The attention of the night staff is extremely discourteous and rude. The bed was dirty with blood. I will definitely never go back.
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October 2024 by Xuan Zhen
I honestly just needed something cheap at the galleria so I could get to my event quickly, I had very low expectations, but the stay was great. The room was clean, the size of a decent one-bedroom apartment. The kitchen had everything for cooking, and the kitchenware was cleaner than at my own house. The bathroom was a little dated but functional. Plently of clean towels, extra pillow, bed was super comfortable, the floor was quiet, I didn’t hear the neighbors. I had similarly low expectations for the included breakfast, but it was great. Plenty of options, including gluten-free. The pool seemed very clean and well-maintained, didn’t have time to use it tho. Smooth check-in, deposit was only $50. I’m planning on coming back next time I need to visit Houston.
Rooms: My room was clean, quiet, and comfortable. There were shampoo, soap, shower gel, and conditioner provided.
Safety: There was an inner lock (in addition to the regular lock) that would prevent access to the suite from the outside without my permission. Staff knocked & waited for a response without barging in. Back area (pool + back entrances) is fenced.
Food and drinks: Breakfast was great! 10/10 would eat again
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October 2024 by Fatima “Limitless Fatima” Grant
This hotel is very dated & needs an extreme deep clean & upgrade. Hair all on bed,& in the bathroom. Spider & cobb webs all over the ceilings. Room smelled like a smokers room. Hot water only luke warm. Decor is horrific. Glad I opted to only stay 1 night & am completing my start in Houston across the street at the Regency. I would not recommend.
Rooms: Not total upgrades
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September 2024 by Eric Pinkney
I asked for them to claim my room three days in a row and they told me housekeeping was not able to go on my room from that. I’ve been paying them for the last couple of weeks and I will never come here never come here again whoever come here y’all are a real champ because they are dirty.
Rooms: They are clean until housekeeping take five days to do your room
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August 2024 by Maira Mendoza
Staff was great!!! This place is amazing and worth your money!! Beautiful suits and my favorite, Luna friendly!!! ??? Will definitely stay here again if in Houston!!!!
Rooms: We had a beautiful two bedroom/kitchen suite. Kids had their own room and bathroom!!!!
Nearby activities: Great restaurants and shopping nearby!!!
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August 2024 by Samantha Garza
It is strange that my comment is something, the truth is that this hotel is excellent, my trip was unlucky to fall into the hurricane and the hotel was wonderful, the power did not go out, it did not flood and above all, they always take care of their guests ! Without a doubt I would stay again a thousand times, the breakfast varied, the space in the room is very good, the mattresses delicious... the area is spectacular. Without a doubt I highly recommend it. Thank you very much for all the attention
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August 2024 by ilker Aktuna
Good location. Just next to the Galleria Mall.
Rooms are comfy but service is not so good. I arrived under heavy rain conditions. Hotel staff didn't help me at all, unloading the luggage from car to the hotel entrance.
Make sure you have car park prepaid together with room rates. Otherwise it may cost a lot for you.
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August 2024 by Jalen
Never book here you will regret it smelly & tilapia smell odor in the bathrooms ??
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August 2024 by Geesh Mann
It's right in the heart of the galleria. Decent stay. Nice but not lavish.
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July 2024 by CARLOS ciag
Didn’t like my room, wasn’t very clean and lack of maintenance and the hallways were like in restoration.
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July 2024 by Japheth Carter
It has me stunned with the suite with a patioo
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July 2024 by Trevor Steinkruger
This hotel is really hard to get to. There is zero free parking on premiss or even near the hotel. The parking garage you can pay for is really sketchy and doesnt feel safe. I was charged over 100 dollars randomly after check out and it was very difficult to get a hold of anyone to find out what the charges were for and get them removed. The direct customer service line l goes through an infinite loop when you try to press 3 for billing, and one of their other options hung up on me automatically twice.
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July 2024 by Christopher Tobar
The best place to stay and relaxing hotel
Rooms: Rooms are extremely comfortable
Safety: They have the best rooms and they make everyone safe
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July 2024 by Abby Jackson
From the beginning when I checked in hotel on 4th of july wknd, gentleman at front desk believe his name was Ray had a fake personna that rubbed me the wrong way. And a women working the morning shift when I booked an extra night had a stingy attitude. I felt racist vibes from the get go overall from both individuals. Will definitely not be coming back to this hotel again when returning to Houston. BEWARE OF THIS HOTEL
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June 2024 by Anson Tompkins (Bama)
Sort of stereotype newcomers trying to rent a room. Will deny you services based on no real reason...
Rooms: Great rooms. Perfect location.
Nearby activities: Galleria. Waterwall park.
Walkability: Close to everything you would need
