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December 2023 by AlbaDoggy
I LOVE this place! They are always so knowledgeable and can answer ALL my random questions! And it's a small group which really makes it feel like family. Also for such a small place, they really have a lot of machines and options! It's always so awesome to look and see the antique machines and how they've developed throughout the ages :)
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November 2023 by Patrick C
Let me start by saying this was my first purchase of an industrial machine, so I went in here needing a lot of information. Juanita took extra time to show me the different models available & showed me exactly what I needed to get the job done. The amount of time and care she took to ensure I understood the features of each product was phenomenal. The level of customer service is extraordinary & I will definitely be back. I highly recommend you buy from her!
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November 2023 by Maricris Buzzell
While I didn’t have my sewing machine repaired (didn’t realize they were more for industrial machines than personal machines), the wonderful lady I got to speak to was very communicative and wonderful to talk to. She checked their inventory for me on the chance they may have what I needed, and even offered to order the parts for me. Customer service was excellent!
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July 2023 by Gosha Himez
Good day! May be you have some job for my wife? She can sew and repair sewing machine.
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April 2023 by Dropathought
A good place to go for your sewing needs. The knowledge, and the friendliness is what keeps me coming back. Awesome staff
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March 2023 by Sam Hanetit
Very bad attitude all the time it's like they're giving it to you for freeOf course because they know they are the only one in the area ! I'm doing my business with someone else even it's further.
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February 2023 by Alexa Garcia
Such a friendly environment, they helped me not once but twice. They have great customer service! I recommend!
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January 2023 by German Flores
Very helpful I buy few machines for my upholstery shop and they are awesome , you can get anything for your trim shop and very nice customer service
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December 2022 by Vanessa Saenz
This is my first time I ever bought an industrial sewing machine and I couldn't had gone to a better place! Great customer service Juanita is AMAZING she gave me a class on how to use my new Yuki! We bought 2 8700 Juki . She made my experience smooth and easy! Jose is also great and very helpful they made me want to come back soon and keep growing our workshop area!Once again thank You!! Also, we live 6 hours away from the store and it was well worth it!
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December 2022 by Faq Yu
Bad customer service. Everything else is fine, but frankly I dont want to visit again. It was super awkward to stand there while the employees argued with an other customer over somthing they forgot to include in a list of items she needed. Whys it so hard to say, "i'm sorry about that ma'am let me ring that up for you and make a note of this incident so it doesnt happen again", instead of arguing for 20min and coming up with excuses why its not your personal responsibility; okay cool we get it, it wasnt your fault, ring the lady up and address the issue with the other employees so youre all on the same page.
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December 2022 by Maria Mumford
Made an appointment to speak with someone regarding 3 industrial sewing machines for leather and quilting. All 4 of us were wearing masks and we brought our materials to test on their machines as instructed. A man told 2 of us to leave because his employee was not wearing a mask! Guess they didn't want our business.
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December 2021 by Nicole Tripp
I was happy about the tuneup I got on machine. Sales team is not very friendly or helpful. I waited for 10 minutes in the shop, no other customers where there, just me, while the sales rep and other workers sat in an office have morning chat. They knew I was there but didn't seemed concerned about my interest to purchase a $2000 machine.
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December 2021 by Lorraine Becker
So thankful for this company yesterday. I had an hour left of sewing leather and my needle broke. It broke so hard it broke the screw that held it in. I drive 78 miles round trip for the screw and when I returned, already knowing I had an all- nighter ahead of me...it was the wrong screw. Just miscommunication. They were so awesome, an employee lived 20 minutes from me and brought me the right screw. It was a $3.99 part and I was a first time customer. Way to go!! Thank you so much!!
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December 2021 by Keefe Borden
I've come here several times over the last few years and have always received good service. The one exception was a recent visit. After speaking with Mr. Gerald Valentine, he was able to resolve my issue and I am now very happy.
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December 2021 by Sonia Castillo
Great employees! Very helpful. Recommend to everyone! Husband purchased a sewing machine.
