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February 2024 by Bianca x
Jorge Helped me and had excellent customer service!! 2 days later went back to Get my husband a new phone and Alberto helped us this time and gave excellent customer service!!! Thanks t-mobile
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February 2024 by JJ Kouloumoundras
Elissa, went above and beyond for me. She very patiently spent time helping me figure out a mistake! I left as a happy customer??
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January 2024 by Kellie Adams
Very knowledgeable associates. Helped us with our new phones. Good monthly price for service. Magenta plan only $70/month for 2 lines.
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January 2024 by Chris Barber
The employees here are such a great help! Have to shoutout Spenser and Michael! They helped me get my iPhone 15 pro when we were having problems with my account and even stayed 3 extra hours to help resolve my issue. I would give TEN STARS if I could.
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December 2023 by Kayla Henry
Wonderful customer service! The store was exceptional and the staff was amazing, and was very helpful!
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December 2023 by Janette Cisneros
I had a horrible experience yesterday with the store manager Alex. He came out with Doritos all over his hands and beard. Didn't take the time to hear us out as to the situation. Said I needed to call tmobile directly. I have been a customer for tmobile for 20 years and I've never had a problem or bad experience. If this is how the store managers or manager treats long term clients I will be making a switch here pretty soon.
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November 2023 by J.J McQuaid
Don't get talked into buying a Samsung warranty. They make it easy to take your money every month, but if you need any sort of repair, good luck! You'll call the 800 number & be put on hold several times. You'll then be connected to someone you can't understand. You'll then be disconnected & have to repeat the process all over again. When you do get through (hours later), you'll be told to go to a repair shop that doesn't have the screen you need. "It's backordered. Sorry. Check back I'm a few months".Samsung Customer Service is a JOKE.And T-Mobile no longer repairs phones, so DON'T BUY THE INSURANCE.You can't use it.
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October 2023 by Adrianna Hernandez
The BEST tmobile I’ve been at. I was with my sister for upgrades. Elissa was helpful and knowledgeable. She got me the best deal. I would def ask for her!!
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October 2023 by HuuCindy Tran
I have been going to this location for my Tmobile needs. They have a very good selection of devices. They can order if they do not have it on site. Definitely, friendly and helpful. Savannah G is one of them. I am shown all possible options to choose.
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September 2023 by Mark Calvet Campos
I was treated poorly by the customer service person. I needed to remove one line and two insurance plans. I had other questions to possibly add a device, but he did not let me finish speaking. I’ve been with t-mobile since it was voice stream, and it’s not a way to treat people. Unfortunately, T-Mobile customer service has gone down hill. Once my phones are paid, it will be time to say, the heck with you T-mobile and good riddance. I’m moving to another carrier. For now, if you value your time and yourself do not go to this location.
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August 2023 by Misty Logston
These guys are awesome. The customer service is amazing. We've never felt more welcomed in a store.this is the only store we handle our business at!! Thank you
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July 2023 by N Platt
best kept secret in the area. with the closing ans movement of phone stores it was such a pleasure to find a local store staffed well ans with sufficient knowledge to really help! make sure you ask for Michael Sanchez he is clearly one of the Bests! but go soon - i imagine he will be managing his own store soon! he know the tricks and is super friendly. with shops like this and like Michael T-Mobil will stay in front of the competition.
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July 2023 by Mia Rey
Went to this location and could not be more satisfied with the customer service. My mom and I both had service from Jorge, and he was absolutely amazing, very helpful, and patient with both of us. He helped get us both set up and answered all of questions very thoroughly. He was very knowledgeable about the different plans and made sure to get us the best possible deal. Would highly recommend this location!
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July 2023 by kim anderson
I live on Galveston Island with a T-mobile store down the street from my house.I have no idea how many T-mobile stores I pass to drive 35 miles to THIS STORE at 3535 Clear Lake City Blvd!The 70 mile round trip is worth every mile, minute & gallon of gas to take my business to the professional & expert TEAM at THIS STORE!I've been buying cell phones for 30 years now & I have never had the pleasure of buying new devices at any other store, with any other carrier, as I had at THIS T-mobile STORE!I bought 2 new Samsung smartphones & 2 new Samsung smart watches from this TEAM & beyond being knowledgeable about the plan & devices they sold me, they were very kind & patient throughout the question & purchasing process --- this was a major upgrade for me & my hubby so we had A LOT of questions!Shout out to Michael Sanchez, George, Larry, Savanna & the rest of the Clear Lake City Blvd. TEAM: I am a customer for life now because of y'alls knowledge, patience & level of professional service --- y'all not only met my expectations, you truly exceeded them!I wish I could give y'all more stars!!!
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July 2023 by ddq771
Always trying to help. I get this, but a lot of it depends on personality and mood of individual working there. I was not lucky getting worthy person last time I visit this branch.
