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March 2024 by Ariel C.
Disappointment. Do NOT buy their WARRENTY it's garage. Communicate lacks. I've been dealing with this issue for almost 3 months and it's still not repaired. They just want you to spend the extra money when it's NOT worth it. They make it seem so easy "we'll replace ". Bad experience. Dont waste your time here
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January 2024 by Rick U.
Horrible is the best description! We have been trying to resolve an issue with some bedroom furniture we bought right before Thanksgiving. The dresser wood is flaking on the drawer and top of the dresser and one of the night stands. I've contacted customer care who told me to send pictures. Which we did. Response was to be 24-48 hours...going on 2 weeks now. When I contact them, NO response. When I went to the store to discuss, they turned me away and said only customer care could resolve. What a way to treat your customers! Oh yeah, we also paid for the 5-year furniture protection!!! Not sure what the good that is for if they won't respond or acknowledge receipt or issues. Stay away from buying from them! Never have had an issue with other furniture; Crate & Barrel, Gallery Furniture, Arhaus. If any issues with their product, it's resolved quickly. Extremely disappointed in such a short period of time!
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December 2023 by Michael S.
Star was very good to us during Harvey (flood in 2017) when we had to replace all of our furniture. I use them all the time now. Just got a great price on a sleigh bed and end table. Also got a great mattress and box spring. Delivery is a little pricey but they do an amazing job. The team had it set up in about 10 minutes.
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October 2023 by Patrick Forristal
Gerard was extremely helpful. He clearly understands what it takes to sell the product. What I mean by that, is he was very respectful of our space and not overbearing. His timing was impeccable.His knowledge of the product was very valuable.His manners, tone and vocabulary were exemplary.
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October 2023 by Karla Espinosa
I just want to say what a wonderful experience we. Our sales people were Jill and Mark. Jill went on vacation and Mark took care of us, he was very patient and helpful. We came to the store 3 times before deciding on the bedroom furniture. Great experience!
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October 2023 by Eric Janda
Gerald gives the best customer service! Definitely would recommend him for Sales person to help! Goes out of your way for customers. We ordered furniture from Star Furniture. Excellent quality furniture. Highly recommended! Last forever.
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September 2023 by Nicole Martinez
I’m new to this area and really got lucky when my friend suggested that I check out Star to furnish my new home. Julie McGee was such a pleasure to work with and she patiently guided me around the store according to my needs in a hunt for the perfect fit. It was a success!! I’d suggest this store and especially this particular sales rep to anyone in the market for new home furnishings.
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September 2023 by Ryan Ross
We had a great experience at Star over the Labor Day weekend. Charlie, our sales rep was so great to work with. She did an amazing job helping us walk through what we wanted and matching that with their incredible inventory. We ended up finding exactly what we wanted! Great work Charlie and thanks for all the help!!
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September 2023 by Donna T.
8.26.23 I waited to write my review for Star Furniture until we received our delivery. Furniture shopping is a PITA (pain in the ***) We looked for weeks for stuff we liked. We needed living room furniture, bedroom furniture and a new mattress. We stopped in here because they were having their Labor Day sale. 25% off! Ok...let's do this. A real nice lady named Jill Smith helped us. She has worked for Star for 20 yrs, so she knows her furniture. She was able to find everything we were looking for and a few bonus pieces. The bonus items are a new rug and a great leather chair and ottoman on clearance. We have a few items on back order but I'm ok for now. Let me tell you about their delivery guys. This is super important to me. I have had some really terrible delivery guys come to the house lately(Lowe's). So now I'm nerves about all delivery guys. Star furnitures delivery guys were FANTASTIC! They put a "red carpet" down on our floor to protect it while they were bringing our new stuff inside. They were respectful of our home. They picked up all the trash, removed our old furniture and wrapped it up. They donate our old furniture to Salvation Army. I love that! They were careful not to hit the walls and did not drop tools on our floor. I DEFINITELY will be recommend Star furniture to my family and friends. I'm thinking about going back and looking for a coffee table now.
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July 2023 by Isabel Tavarez
Amazing services, the quality of the furniture are excellent. Mr Gerard charles, the seller representative did a wonderful job. So polite and helpful and friendly person. Also the price in the dinning set was perfect en exactly what i was looking for.
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July 2023 by Kris Turney
We really like this store and the quality of the furniture. There is a nice assortment of choices and the store is arranged very pleasantly. But the best part was our associate that helped us. Charlie Paul is an amazing person! She is a no pressure salesperson with a whole bunch of knowledge on all the furniture. We came in looking for a dining table and went away with that plus more. We didn’t think we would find so much of our furniture needs in one location! We love Charlie and Star Furniture!
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July 2023 by Darionne Michelle Williams
My husband and I were immediately greeted and offered assistance. We took our time roaming the store and found a bedroom set that we loved. It was out of stock and not available for 6 weeks but then our salesman called and said they were able to track down the set for us. We love it, it's great quality, and we appreciate the great customer service!
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July 2023 by June Baker
Very informed staff. Extremely friendly but not pushy. George was extremely knowledgeable with all the items we had questions about. It was a pleasure working with him!
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July 2023 by Sue Koop
Star Furniture employees were over the top helpful. I was not rushed or a salesperson following me around (which I do not like!). They answered all my questions and I found just what I was looking for. Also, the price was fair! Julie was amazing, patient and very easy to work with.Go Star Furniture
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July 2023 by Suzanne Bell
Purchased another leather chair matching one purchased months ago. Beautiful and love it! Today purchased a beautiful server for our dining space. Sage was our salesman and was terrific to work with. So helpful! Highly recommend him!
