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February 2024 by Tonya p
The gal helping me was over the top with explanation of the sandwiches and I needed something soft so she made it happen!
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January 2024 by Ляззат
Whoever is the cashier at thit's time today, She is very rude
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December 2023 by Brian Gabbard
Fast, friendly service and convenient location. No dine-in available, take-away or drive-thru only.
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December 2023 by Alex R.
Today I remembered why I don't come to this location. The past few times I ordered an Iced Brown Sugar Shaken Espresso in a ""Venti"" it ends up being more of a Grande. About a 1/4 of the cup is foam so it feels like I'm getting ripped off. At least fill it with water so my eye balls can visually be happy. Now I see why this location has such a bad rating.
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December 2023 by Angela Dial
Being a longtime resident of spring branch, this is my go to coffee House. At least it has been. I do not know what happened over the last 6 to 8 months, but it has gone completely downhill. The staff used to be warm, welcoming, and accommodating. Now, I would characterize them as rude, at best.Here are a few points for reference:1) Sarah cannot be bothered with any accommodations (to adjust her volume so we can hear her accurately at the drive through or with drink/food requests) and she’s flatly rude about it. I name her specifically because she was particularly rude this afternoon and I’m still miffed about it.2) the consistency of the drinks have varied wildly. I’m not sure why the consistency is off but when I order a mocha Frappuccino with oatmilk every day, it’s not a shockingly modified drink, so I would expect it to taste relatively the same every day but not lately. I phoned the location one day because I felt the feedback would be welcome, I was wrong. Now I try to stick to food orders only.3) the overall attitude of the store has completely shifted. They are rude, bothered, and sometimes make you feel like your presence or order has wrecked their day.I don’t understand what happened but I’m going to take a break and either go to the one near Home Depot (one exit up) or try some of these new smaller places.Starbucks, please help this store!Hope this helps.
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December 2023 by Sedric A.
Ingenuity by Alex! I told Alex I walked to Starbucks and if he had a drink carrier for four drinks. The store did but as I was walking with my dog, he took initiative to make my trip back home easier. And cut the cardboard in half and found a way to carry drinks home. Ingenious! He also provided my dog with a pup cup, super nice and thoughtful.
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November 2023 by Cj Chevis
Got a venti Frappuccino in no
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October 2023 by mercedes saucedo
Horrible service was there today for a doble chocolate frapp and is taste less i had my buy 1 get 1 free was un able to get my free because of an error on there end since it looked like a new employee really rude by the
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October 2023 by It’s Miranda
I usually never have a problem with this Starbucks but I’ve recently had this particular location not fill my orders up like they usually do. Taste is pretty spot on to every other Starbucks I’ve been to, (which is great) it just sucks they’re starting to skimp out. No sips taken, just received my drink like this. Disappointing.
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October 2023 by aria aguilar
I called and asked and they were more than eager to replace my order (no fault or error on their behalf just my own) and fast agreed to come at a later time showed up and was ready packaged to go. No hesitation no rudeness just happily and willing to do so. Starbucks is my daily go to and never fails.
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September 2023 by Yeimi Becerra
They didn’t attend me and my friend good. I was at the drive thru ordering and I heard the worker laughing at my order and at my accent I have never felt so offended. Never coming here again! September 23 11:57.
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September 2023 by Amber Gutierrez
Service is always nice, busy, and daughter loves her coffee there.Parking: Drive thru people wrap into parking so often hard to leave, they are not always considerate. Be warned.
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August 2023 by Janet L.
Great service and drinks were on point. I don't go to Starbucks that much anymore because they are so 'Hit and Miss' but my grandkids wanted to go. I was actually impressed. All the staff was courteous and polite. Wait time was almost nonexistent. Drinks were great. I promised the kiddos we'll definitely be back to this location.
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July 2023 by Alex F.
Bad reviews listed are impatient people. I've ordered multiple times going to work for breakfast and drinks and even on the weekends to get snacks for the family on a weekly basis for the past 4 months and it's all been a respectable modern satisfactory line of business. There's a few times I've had to wait an extra minute or two but it's nothing to fret about. Most people putting bad reviews just wanna sabotage and have no decent manner.
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April 2023 by Niecy Walls
Zero customer service. You walk up to the window and they walk away as if they didn’t see you. Literally every time, there should always be someone at the windows waiting for to take your order. No good morning, no friendliness, no smile. They just open the windows and wait for you to speak. I only come here because Wirt is always packed and have a long wait time