-
December 2023 by Lily J.
Worst steve madden i have ever been to. Sold me the display and when I went to return them they said i wore them and they couldn't be returned. This was 24 hours after I bought them...
-
September 2023 by Mikiahayla Grantham
Christine (store manager) was amazing when I called the store concerned about a shoe that didn’t fit that well. She went above and beyond to make sure I understood what I needed to do to make sure I got the correct size before the shoe sold out! I appreciated her kindness and patience
-
May 2023 by DiAndra H.
One of my favorite shoe's especially for comfort! Only thing you will likely have to go a size up ( i have wide feet so I have always sized up ) and they have matching purses and shoe sets. So I do order from them on a regular or my go to store when i have an occasion
-
May 2023 by Cthulhu
Rude staff, can’t even say excuses me. Or it may be the music blaring at top volume
-
April 2023 by Dennise VE
Rude and ignorant staff, you should really train them better.
-
November 2022 by Nrsnik W.
I had been eyeballing a pair of cowgirl style knee boots on the website for weeks. I then decided to go in the mall at the Local Galleria here in Houston to ensure I still liked them in person. So glad I did. The original Cognac color online was much darker than in person. When I saw the black, I fell in love. Service was quick & simple. Soon as I walked in, showed a pic of the boot from their online store, I was immediately brought the black pair. Of course my original size was too small once I tried on & had to go a size up. Overall, with pointy toe boots, I would suggest trying on 1st and seeing in person. Will def shop at this location again!
-
October 2022 by Modern F.
The manager by the name of Christian was extremely rude. I think if she doesn't like her job she should consider seeking one she enjoys to avoid taking out her disgruntle attitude on customers. If you have issues at this store forward all issues and concerns to
[email protected] or corporate.
-
October 2022 by Joy Peace
The worst representatives. Absolute worse. The store representatives look miserable, unhappy, idk... jealous, unprofessionally dressed, Upset about their jobs. Came today w/ my sister for sneakers. A black heavy set lady, w/a mini nude looking wrap dress, low cut in the front with a very high ponytail/bun thing on her head, asks if we needed help. My sister tells her what she needed, she goes gets the stuff hands her one shoe... My sister was on the phone video chatting her husband so he can see the shoes. While awaiting his response the lady goes " are you going to try on the shoe or not?" So rude, arms folded, dip in the hip, rolling eyes. These women were looking dehydrated and half asleep.She tries on the shoe we debate about it a little. The reps. just stand there on one side of the store looking, like the shoe police. Not greeting ppl coming in, not SELLING SHOES. Just staring. My sis asked for the other shoe to try on too. W an attitude she gave it to her. She tried on one more pair. REPS had No interaction with the customer AT ALL. It was so weird!I would have easily sold both pairs of shoes to my sister if not 3 pairs if I was the rep there. She is easy to sell too! But nope we were indecisive about both pair so we left. I told her not to buy anything because the vibe was so DRY, unwelcoming, unfriendly... a mess. We left without giving our money to theses weirdos.Yall need to hire better because ISSA NO.
-
July 2022 by Crystal Gonzalez
Worst location ever. They never open on time, yet the workers always show up late to open with their starbucks in hand. Then they act as if helping you is a hassle. Would recommend just driving to a different location.
-
July 2022 by Luis Ibanez
WORST CUSTOMER SERVICE!! THEY NEVER OPEN ON TIME AND THEY DONT WANT TO HELP CUSTOMERS!
-
May 2022 by Maritza Urbina
Worst customer service. The first associate was unhelpful, walked away when I went up to the counter & the second associate Christine was very rude and condescending. Horrible experience.
-
March 2022 by Jarian Crockrom
Great store, I just don’t like going to the Galleria but it was a gift for Valentine’s Day so we’ll worth it. I’ll go back.
-
March 2022 by Brandon Beery
They are slow and don’t pay attention to the line the store is empty why are we standing here
-
January 2022 by taylor rebel
Terrible customer service. Felt very unwelcome.
-
November 2021 by Corina Bueno
Simone's customer services was amazing!I kept sticking with 8.5, politely she recommended going up a size and sure enough... it was perfect!
