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December 2025 by Wynne Walker
We’ve used Cubesmart for over a year and have had a good experience. Blana and Madeline were helpful when we switched units.
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December 2025 by Robert Loper
We were original customers when they opened. We like the location and hours. Very convenient to Heights residents. Always clean and neat. This is our unit.
Madeline and Blanca are top notch in the office. Always friendly and helpful. Definitely recommend this location to anyone in or near the Heights.
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November 2025 by Jason Finch
Madeline is always ready to help and any questions I have. The team here is great!
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November 2025 by Mark Anderson
CubeSmart's storage facility located on Shepherd Drive between W 15th and W 16th Street in the Heights offers clean, spacious, and climate-controlled storage spaces at competitive rates. They have a wide range of storage room sizes and corresponding monthly rates to choose from, and they key to getting the best prices is to use their website to reserve the storage space that best suits your needs. On the website, you'll find everything that CubeSmart offers, including their policies, rental agreement information, and discounted rates. It's a quick and easy process to reserve the space you need at the lowest price, and there's no obligation by reserving a space.
The next step is to go to the facility and speak with their friendly staff who are happy to show you around, and you'll have the opportunity to examine the room you reserved to make sure it's the right one for you. You can choose a different space at that time, but just be sure you're getting the discounted rate offered online by mentioning this to the staff member who is helping you complete the sign-up process.
Once you have your storage space secured, you'll discover how easy it is to move your belongings in. CubeSmart has made their facility ultra user-friendly with extra wide hallways, ample parking space, and rolling carts to transport your things from your vehicle to your space. You'll also enjoy their handy smart app that allows quick access through security gates and elevators.
Be sure to ask for Jose, Brianca, and Alison, each of whom has been so helpful and welcoming.
UPDATE: Nov.28, 2025: I am still a happy customer at CubeSmart! Madeline is absolutely wonderful. Be sure to ask for her when booking your next storage space or whenever you have a question about CubeSmart. Thanks a million to Madeline for always being so helpful and kind!
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November 2025 by Jafet L
Amazing Customer Service. I was attended by Madeline, who went far and beyond expectation. Thank you for the professional and kind support.
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October 2025 by derick mahar
Kaitlyn was awesome, great experience and customer service
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October 2025 by Alex Herrera
Kaitlyn was very helpful and sweet.
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October 2025 by Gene Richardson
I had a great experience with the manager Kaitlyn she showed me the perfect sized unit for when my house is finished being built to store my furniture. She helped me get set up on the app too which is very convenient for me to pay. I chose this facility over public storage and I'm so glad I did. Very kind and helpful manager at Cubesmart.
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October 2025 by Laura Fields
The manager Caitlyn is wonderful! I had an issue with my unit and she went out of her way to help me ! The facility is clean bright. I will recommend this place because of the gracious manager!
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September 2025 by Lanette Jimerson
Kia was so helpful during my move out! She made the process smooth!!
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August 2025 by Yoban Moran
Melanie was awesome! She made everything super easy and stress-free. She’s friendly, helpful, and really knows her stuff. You can tell she actually cares about the customers. If you need storage, ask for Melanie—she’ll take good care of you thank you from D&A
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August 2025 by Roxanne Claire
I had my storage here for about 9 months. It has been a great experience. I've rented from other places before but if I ever need storage again, CubeSmart in the Heights is my choice! It's clean, safe, and consistently has carts available. The office staff is friendly and responsive. Highly recommend!
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August 2025 by Diane Smith
I volunteer for a non-profit and we have had our storage unit here for several years. In the interest of saving money so we can offer more scholarship dollars, I asked the office if they had smaller units for less money. They understood our situation and were SO helpful! We found the perfect unit for the right price and they worked with me on the move in date so I wouldn’t have to pay for both units until my next rent due date. I highly recommend CubeSmart. It is also easy in and out!!
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August 2025 by Keagan Flynn
Wonderful experience! I paid for 3 months storage in a 10x10, moved out the day before the 3 months ended. Everything went well with no trouble.
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July 2025 by Mat Lauro
Madeline got us set up with our unit super fast and was extremely pleasant.
