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February 2024 by Angelica R.
Very clean store. Friendly staff. Will be sending all my friends & family here for all their needs :)
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January 2024 by Christopher Ford
Horrible customer service. Do not spend your money at this location. I would give a negative star if it was an option.
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December 2023 by Seema S
Excellent service.
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December 2023 by Alazah Dawson
Tierra bright was very rude to my husband. He called me to tell me the unpleasant attitude she had towards him. I came into see what was going on and asked for the manager. She instantly had an unpleasant attitude. Her attitude was so nasty I couldn’t believe it. I will be contacting regional manager and corporate.
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November 2023 by Angie Nahomy
It seems that it is a training that they give to the T-mobile advisors, I arrived and no one greeted me, I was walking around for about 10 minutes and they didn't even come up to ask me what I needed, much less tell me to wait. TERRIBLE attention, it seems like they don't care about their customers.
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October 2023 by Fiorella Barreto
Best customer service ever!!! Kenny, it’s just great with talking and selling. He’s stayed explaining to us how to get and use our new Apple watches and trading our phones, besides helping us get a pair of AirPods for my little sister. Definitely would be back for more things! If you guys need help with anything Kenny is your guy.
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August 2023 by Pretty Jeen
I had such a wonderful customer service experience with Victor and Tony such a great team!! 10 out of 10 definitely recommend!!!!
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July 2023 by Amy Sze Boon
WARNING: DO NOT GO TO THIS T-MOBILE. DO NOT GIVE THEM YOUR INFORMATION.I was at this store on 7/14/2023 @ 1pm. Wanted to get pricing on getting a new phone. Ask for my ID to pull up my account to give me more details. Was told will get good deal if I switch my current plan to a new one which will increase $75 a month. I told them I will talk to my son and will come back. Without my consent they switched my plan. SCAM SCAM SCAM. Had to call TMobile customer service for hours to fix this issue. Be careful who you trust even if it is a big company.
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July 2023 by Amy B.
WARNING: DO NOT GO TO THIS T-MOBILE. DO NOT GIVE THEM YOUR INFORMATION. I was at this store on 7/14/2023 @ 1pm. Wanted to get pricing on getting a new phone. Ask for my ID to pull up my account to give me more details. Was told will get good deal if I switch my current plan to a new one which will increase $75 a month. I told them I will talk to my son and will come back. Without my consent they switched my plan. SCAM SCAM SCAM. Had to call TMobile customer service for hours to fix this issue. Be careful who you trust.
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July 2023 by Le Roy Chaisson
Great experience inside of this T-Mobile store the representative by the name of Kianna explain very good about the plans that I wanted to set up my eSIM with no problems I could recommend this T-Mobile store to friends and family only problem it's a little hard to find inside of the galleria
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May 2023 by Jose Rivas
I would advise people to be really careful if you decide to come to this store and be alert at all times. I had fraud on my account because the sales representative did not take their due diligence and recognized that the person in front of him was not who he said he was. Not only was he out of state, he was a completely different race. Filed a fraud claim with T-Mobile and they assured me I will not be responsible for any of the charges. I will also be filling a police report. When talking to the employee over the phone he almost sounded like he was calling me a liar and the person he helped was the real me. . Not once he apologized for his error, I am not asking for an apology but it was the right thing to do. Recognize your mistake and learn from it. But not once did he recognize it. Not once did the manager call to apologize to me directly. Makes me wonder what type of management runs this store. Ruined my day because of their incompetence.
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May 2023 by Hansel Taveras
T-Mobile store visit exceeded my expectations. Knowledgeable staff guided me through various plans and helped me find the perfect phone. Great service, impressive selection, and a seamless experience. Great customer service. #TMobileSatisfaction
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May 2023 by saddlvn
I was helped by an awesome employee named Victor ! He helped me set up my phone and Apple Watch if you guys ever need someone to assist you I recommend him takes you step by step and maintains professionalism.
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April 2023 by Rafael May Mata
The worst service ever. I have never got this kind of service. The girl didn't want to sell me a phone because I will ruin her numbers, she was so rude! Avoid this place as much as you can.
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April 2023 by Reyanna Nicolas (Reyanna)
Nick was very helpful! Will definitely be back in the future for a new phone plan.
