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February 2024 by Dwayne George
The employees are not customer friendly and they will see you setting and want say. Nothing how you doing are Nothing I went to work at 7am and got off at 7pm and went to the store and had to wait and they didn't even no I was there an then I was almost the last customer to leave the store. Not happy I went the gulf gate T Mobile store
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February 2024 by George Papadakis
Excellent service but expensive.
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January 2024 by Daniela Salazar
Samantha was very helpful and patient. She also took the time to explain all the details of our upgrade and promotions.
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January 2024 by Kim Nicole
The wait time was crazy 40 min just to be seen
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January 2024 by MaraShanna C
Manger is nice she help the best she could. But calling talking to a representative they mess things u
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January 2024 by Maria Martinez
Excellent client service.
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January 2024 by Levi Gutierrez
Great customer service.
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December 2023 by Crystal Duran
Excellent service, very friendly and they help you with a lot of patience
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November 2023 by Gorgeous Davis
No wait and great service Anjel had great positive energy and was very patient with me. T-Mobile has been great for me it’s much appreciated.
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November 2023 by Erica Ayala
Great customer service . Very clean store and super friendly.
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November 2023 by Alejandro R.
Two weeks ago I change my plan to the new promotion they have "go5g" supposedly lets you trade in your phone every year anyways when I was at the store, they told me my payment was going to be a up $20 difference well turns out today I received my billing for the month and it was $100 more. That's crazy. I'm really disappointed at T-Mobile especially at this location with the employees that work there Terrible service I feel like they took advantage of my generosity and just sold me a completely false advertisement. Please don't go to the store.
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September 2023 by Catarina Clarkson
Do not set foot inside this store!!!!! All I wanted was a new phone because my phone got wet and was no longer working. Alex who was working at gulfgate center T-Mobile sold me a second phone for "free". We only found out later The phone was not in fact free, we we were paying $25 a month for the line. This was another payment that I didn't even need and I didn't even want. I wanted to use my same phone number I've had for years and I did not need a new line or new second phone. I still don't know why I was sold another phone just so that way I can make a payment that is extra for something I'm not even using during inflation and rising prices of everything. I went back to the store a few months later in person to return the phone and cancel the line. I had to speak to a manager and was informed that it's no longer able to be returned due to the 14-day policy. She was trying to explain to me that I still got a free phone and while looking at the bill I could still see that we are still being charged $24.99 a month for the line. She was trying to explain to me that we got a good deal and I still walked out of the store confused angry and upset that I got scammed by T-Mobile employees at this establishment where I put my money towards having a cell phone. I called customer service to ask how we can remedy this situation and was informed that there was nothing they can do. I am disgusted and upset and I will never step foot inside a T-Mobile store again. I'm going to buy all my phones refurbished on Amazon.
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August 2023 by Ali’s Corner
Anjel has been of a great help! I got 5 new lines and some trouble happened but he made sure all my lines where up and active, he went above and beyond to help me and my family setting new lines!
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July 2023 by Chandra McBeth
Excellent!!! Excellent!!!! SERVICE!!!!!let me say it again....EXCELLENT!!!! EXCELLENT!!!! SERVICE... THEY ARE VERY GOOD AT WHAT THEY DO. THEIR HOSPITALITY IS OFF THE CHART... THEY HELP YOU TO UNDERSTAND WHAT EVER, YOU ARE THERE FOR..... YEAH, CHECK THEM OUT....
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July 2023 by Tonya Williams
Not my favorite company or location. Have had many problems with wrong information and terrible customer service. The rep that assisted me the day I came did a really good job.