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February 2024 by Anthony
Good service.
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February 2024 by Chris Lopez
Absolutely great service by Jennifer she was able to get in and out quickly great service
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February 2024 by Pankti Fadia
Amazing customer service ! I had a very complicated locked iPhone problem and Laura and Alex went out of their way to help me out. They were on the customer care with me for almost an hour. Tried everything they could to help me out. I highly recommend this store due to their exceptional customer service. Laura is amazing and very helpful. Alex is very knowledgeable
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December 2023 by Janice Wiggins
Had some phone issues, don't want to be on contract again so I didn't buy new yet. Still thinking.
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October 2023 by E. Cook
Let me just start off by saying if exceptional customer service was a face it would definitely have been Zee. To say she went above & beyond is an understatement. She work effortless & persistently to figure out a problem that Xfinity & other carriers couldn't solve.We initially thought the problem was fix after getting inside my car I notice the problem still exist. Zee was in the process of going to lunch & almost to her car when I stopped her. She came back in called i.t. & work relentlessly with them to solve the problem. After several hrs & persistent dedication she finally solved the problem. Although I was becoming frustrated Zee never waver in displaying exceptional customer service . It is a honor as well as a privilege to write this review because she deserve all the recognition & accolades for her actions in going above & beyond. Zee deserves employee of the month.
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September 2023 by Edgar Hdz
Awesome customer service. Thank you Alex !
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July 2023 by Editperea G
We left the store had been told “No” on trying to get some assistance with a phone that we bought with the insurance from this store.We watched three other customers be told “No” and leave. You know know who we’re getting all the “yes”? People buying new phone with new lines.TMobile, it’s ok to provide some customer service once in a while to those who pay for phones with insurance.
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July 2023 by Athena Zamora
The worst customer service today! Very rude and disrespectful to the customers!
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May 2023 by Luis Rubalcava
Really bad experience, every time i go in there to purchase a phone i get great service but once i need help with something that does not involved a purchase they could care less about customer service. Sales people with no customer service experience 12 years bring customer if Tmobile and I’ve never felt so disgusted with the service.
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January 2023 by MeGustaAzul0o0
Went here to get a new phone and David was super helpful. He explained all the different phones and their features/capabilities. He helped me transfer my new number, select accessories, transfer data from my old phone and was absolutely respectful and patient as the process took a couple of hours. He even stayed late to continue helping me out.
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November 2022 by Richard Perez
Veronica was very professional she helped me what I needed,great customer Services!!
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October 2022 by Nana ES.
B. Martínez was very Friendly and extremely helpful in changing me over from AT&T to T-mobile. I’m very satisfied and will absolutely recommend T-mobile and ask for Miss Martinez.
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May 2022 by Peabo Jackson
I had a great a great experience at T-mobile. La Tosha Thomas was very helpful.
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May 2022 by Larry Gregg
Friendly staff surprisingly fast service for mobile device store.
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March 2022 by Yesy Mata
watch out! when you make a contract!! I made my contract and the store manager put my coverage wrong, I had an accident and called to have my phone insurance covered and oh surprise my phone is not covered !! and now I have to be on the phone and wait 15 days for the insurance to cover me! same 15 days that I will not have a phone! My other option is to buy a prepaid phone, but since I am a client, the manager of this place did not want to sell me one because I am a client, what a stupidity, and now, due to her own mistake, I cannot have my insurance phone number and I cannot even pay for my phone, because I am going to buy cash. he wanted to sell me!!! a but to collect the bills if they are good.I think I have to change my phone company
