-
February 2024 by Lesliexva
Letty was an excellent help , she was so helpful and very professional also very sweet and friendly , helped me out a lot made sure to explained me the process of everything . Overall had an AMAZING experience thanks to Letty and her T-Mobile team . Very satisfied!
-
February 2024 by Leonard Ross
Letty Johnson is totally AWESOME. Letty's customer service is way above par. She was so kind and took care of all my question and concerns when I recently opened up a account for my business. She also has helped me in the past for my personal account. Always greets me with a smile and is very professional.
-
February 2024 by Greg ht
Let’s call it T-Mobile geto edition. Good luck getting a decent service.Did mention the ear shuttering music constantly playing. That you have to scream so people can hear you.
-
February 2024 by chayla Palacios
If i could give this place a -5star i would. staff isn't helpful or knowledgeable. manger is stands around and doesn't seem like she knows what she's doing either.
-
February 2024 by Yosvani Soto Horta
Spend more than two hours. Just to deliver a router. There were only 3 workers and also only 1 actually working serving customers. I have never seen this on another T-Mobile. ?
-
January 2024 by Iberian Lion
Customer rep with name tag Ozzy needs to be retrained in customer service. He doesn’t know how to listen. He only listens to himself. He’s very rude.
-
December 2023 by Mary Phelps
Every one was so helpful
-
November 2023 by Geovanny Rz
Good attention
-
November 2023 by Alejandro Marquez
5G service is a joke. Not recommended.
-
October 2023 by Terry Simpson
Letty is AMAZING!!! She helped me make sure i understood what I needed to know and explained the promos and etc and she’s excellent!!!
-
September 2023 by Clifton Wakefield
This particular Tmobile location is great and always friendly and helpful. They have awesome staff.
-
August 2023 by Deliverit Pharmacy
Kam and Joana are the best! Their customer service is remarkable – they listen attentively, care genuinely, and make the whole experience both fun and seamless. I'm so grateful for their help and I'll definitely be coming back for their exceptional service!
-
August 2023 by Pablo Picasso
I strongly recommend going to 11160 Northwest Freeway Ste 100..I came to this Tmobile store because it is close to where i live and the the Tmobile internet support recommend to pick up a replacement for my 5g gateway. The rep Ozzy was rude on the initial approach and seemed he was forced to help me.I strongly believe that Ozzy and his manager do not have the creditably of being Tmobile 5g Gateway tech experts..Regardless of whether my 5g Gateway looked intentionally damaged (which according to their combination of intelligence was reason why it wasn't working) or not.Exchange worthy or not, because there is no protection policy i was to have left (exchange worthy or not) because of the work and hours spent on the phone and the notes Gateway tech support documented on my account i should have left with a brand new Tmobile Gateway.The 5g Tmobile Gateway didn't have a protection policy that is why I should have left with a brand new one.Either way they were both unprofessional.I called tech support back and I went to 11160 Northwest Freeway Ste 100.Tmobile internet tech emailed me the return label.The support crew at 11160 Northwest Freeway were not only considerate, the manager Naomi offered a sturdier return box if needed.I appreciate thier concern and professionalism.
-
August 2023 by Jacob Scrutchin
Kam was amazing, she greeted us with nothing but love and excitement! Through the whole process, she kept us smiling and explained everything!
-
August 2023 by JULIE NGUYEN
Kam's assistance has been incredibly valuable, and her customer service is truly exceptional!
