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December 2023 by Terry Y.
I usually get my oil change at take 5 on w gray. But due to construction it was almost impossible to get into the shop today so I tried another location. Initially i had 3 guys come up and assist me. I thought that is great. But once I pulled into the bay the crew of 3 guys and 1 gal seemed to be unresponsive. There are 3 bays and as I waited for the other 2 bays to finished up 2 of the guys were just hanging around. The 2 vehicles then left and the one gal and one guy went to her car. The other two guys continued doing nothing. Finally 2 more cars came to the bays and they went back to work. I watched them the whole time because I wanted to ensure they filled my washer fluid. They never did, nor did they check air in tires. All they did was change my oil and spill oil on my motor. They sprayed with a degreaser but the smell of burnt oil on a hot motor was in the air. When I asked if they checked my washer fluid they said they checked it and filled it. That was a big time false statement! I will not be returning to this location again. One thing to have poor service but to be lied to on top of the poor service isn't forgivable. I do like Take 5 in general. Coupons are nice to have and not having to get out of vehicle is also nice. The failure of this sale is all I can attest to but witnessing the failures of poor customer service falls directly on management or lack of.
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November 2023 by Dillon W.
I got a check engine light the day after getting an oil change and engine air filter change here. On inspection of the air filter, the filter was clearly too loose and not the proper size for the car. Only later did I realize, after the check engine light continued, that the PCV hose was disconnected during the filter change. Obviously I will not be returning to this location.
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November 2023 by Elizabeth Nguyen
I went to get my oil change on a Friday morning, no line. Emerald and Josh did a great job, very professional and efficient. I’ll be coming back next time!
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November 2023 by Scott W.
I've gone here 3 times and had some issue with how they did the work. The latest was them breaking the underside of my vehicle and I now have to zip tie this piece in multiple spots to keep it up properly.
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November 2023 by Melissa C.
Honestly this Take5 is the absolute best! Got me in during my lunch break and were quick, efficient and very knowledgeable. Emerald gave amazing customer service and her and Joshua got me in and out in a great amount of time! They offered the exact service I needed, gave me great information on my vehicle and honestly for the price it was the perfect service! Thank you Take5 for taking care of my car
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November 2023 by markie713
Facility left tire caps off after checking tires and didn’t screw skid plate back on and it began dragging from the front right side. Now I have to replace skid pad. Completely incompetent workers and very unfriendly atmosphere. Don’t go here. Very dissatisfied after spending almost 200 dollars. Go elsewhere. I will be filing a complaint w company and better business bureau.Services: Tires
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October 2023 by Thomas Marsh
After getting my car detailed for $65 I went to Take 5 for an oil change. The service was ok but after leaving where I paid $108 for an oil change and air filter, I discovered that the crew left oil on my car in several spots. Is this the type of service customers get for $100?? I would rather go sit at the dealership than have the so called “convenience” of being able to wait in my car. Why are there not barriers that the techs can use to prevent oil from getting on the customers cars? Or do you just not care enough to provide that? Disappointing to say the least. Will not be going back if that’s what you think of your customers and if you’re that careless with our vehicles.Service: Oil change
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October 2023 by Allison Roby
Take 5 put the wrong oil in my Audi q3. They changed from the oil they normally would put in my car and I asked them at least 3 times to make sure it was the correct oil for my car because it’s a European vehicle. They insisted they were correct. My car started showing symptoms of engine failure, my coolant started to leak and there was only 1.8 quartz of oil in it when it’s supposed to have 4 quartz. I took it to valvoline 3,000 miles before (take 5) said it needed to be changed and they said if I wouldn’t have brought it in sooner my entire transmission could have been toast. I DO NOT RECOMMEND THIS PLACE to anyone.
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October 2023 by Van De Reiger
Out of all the take 5 locations I’ve been too, this location has always had rude and bad service. First time I went there (due to it being close to me) they over filled the tires extremely high to a dangerous level of psi. The last time I visited I arrived 35 minutes prior to the posted closing time and they stated they had been closed since 6:00pm when it listed 7:00 pm. Not to mention there was only one vehicle being serviced in their bay. Worst take 5 around. Note to mention, the first time I arrived one of their employees was extremely high and smelled like marijuana. Not that I am against marijuana, however, this is the equivalent of being drunk on the job; no professionalism.
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October 2023 by John G.
Lewis at Take 5 Oil Change is a true professional. He was friendly and helpful when assisting with my oil change. Great value for an oil change with great service. Stop by Take 5 Oil Change on Durham for professional, efficient, and reliable service!
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September 2023 by Emily Pfister
Carlos and the whole team at this location always take care of my needs and even check additional things like tire pressure or washer fluid. They offer bottled water and every time I go I know I’m going to get the best service. I’ve gone to other locations and they don’t even come close in comparison with the level of service
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September 2023 by R Meyer
There was only one person Josh who was there early on Sunday. He was friendly, offered us water and was very informative about what I needed done. He was quick and patient, even as more cars were coming in. He also already had my previous notes in the system, so it was no question what oil i needed. Why I love coming to Take 5!
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September 2023 by Evan Korngold
Very disappointing service. Took over one hour for the oil change. I asked twice to add air to the tires the guy didn’t do it. Then when I left I got a notice that the hood wasn’t closed, totally unacceptable and dangerous to not close the hood properly. He smeared oil all over my steering wheel. Lastly when I got home I realize he didn’t give me a sticker for when I need to return for the next change. No plans to ever go back.
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September 2023 by Luke Schubert
This place rocks. Super friendly staff, very helpful. I got my oil topped up (as I’m in between changes) and a fast vehicle inspection. I was out of there within 20 minutes, and I didn’t need to leave my car. Definitely coming back.
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September 2023 by Ernesto Perez
The best Take 5 Oil Change in the area. I’ve had bad experiences with other locations but this one on Durham has the friendliest and honest technicians. Cesar was great and provided a very positive and professional experience.Services: Air & cabin filter replacement
