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May 2025 by Larry Williams
Mirna was very helpful and knowledgeable. I really appreciate her assistance.
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February 2025 by Brookshields Riasco
Worst bank ever please don’t
Bank with these people
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November 2024 by Traporsche Jacob
I visited this location On October 31st to retrieve a debit card as I just opened an account online on October 30th. I confirmed with the representatives over the phone if I could walk into a branch to get a card as I requested to do so during my application. Once I get into the branch a guy immediately walks away and says someone will be with me. Another guy sitting upfront calls me over to assist. I informed him I was simply coming into to get a debit card he asks for my ID and then proceeds to tell me he can’t give me a debit card. I asked why is that and he says “You just opened the account yesterday they will mail you one.” I informed him I already confirmed with a representative over the phone if I could come into a branch and retrieve one and I was told I could. He continues to say I can’t give you a card we don’t do that. I proceeded to inform him he wasted my time asking for my ID and mind you the first guy who immediately walked away from the front is just standing there looking and witnessing me NOT be helped. I left and went to another branch and they gave me a debit card with NO problem.. Do better people
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October 2024 by Lenny Adams
I know it’s a Saturday a lot of people don’t like working on Saturday, but still your at work a customer service is a big part of your job. I really believe at least two of these people in this branch need to go through that training again I walk in I say good morning the guy just stares me down. Don’t say anything. The first thing at the woman’s mouth is do you have an appointment? She goes to sit at the computer and leave me standing there for a few minutes then says oh you can sit down. Like what the hell that’s if thats this credit union customer service I see why it’s empty
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October 2024 by Creole ConexTions
My favorite Branch. Amazing customer service experience from the staff and officers. 10/10 recommend!!
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September 2024 by Den'Trell White
They don't open accounts after 4pm. They close at 5pm. What kind of crazy policy is this?
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May 2024 by Daniela Cascarano
Unfortunately not the same TDECU from 13 years ago, the new manager is kinda rude.
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March 2024 by VM B
Good afternoon, Rafael.I just wanted to say thank you for your exemplary service. I really appreciate your time and help.Your customer service skills are fantastic.
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March 2024 by susy ap
Mr. Paredes has been incredibly helpful with my financial and personal information protection.
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February 2024 by SlayByMay MUA
Jeyson is the best! He exceeds my expectations every time I come in.
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February 2024 by Joshua Young
Outstanding experience! As a returning member of TDECU, I can certainly say that the overall atmosphere has greatly improved at this location and I am glad to see that.From the time I walked in, I was greeted by the staff and felt like I belong as a member. A huge improvement versus the feeling I had at this location many years ago. I was seriously going to either the Sugar Land or River Oaks locations just to avoid the atmosphere during that time.Shoutout to Jeyson who assisted me with opening up a commercial account for my new courier and delivery company. Very professional, knowledgeable, non-judgmental and welcoming.The branch manger Venita was very kind and professional as well. She seems like she is dedicated to creating an overall great banking experience at that location. As a small business owner, those are the things that I like to see.To the branch manager and staff at this location, kind doing what you're doing. The customer service has improved tremendously in my opinion. I know that some people can be difficult and/or downright rude but don't let those few bad apples spoil the day and or atmosphere. Glad to be back with TDECU.
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February 2024 by Verediana
My experience in this agency was not good. The employees was clearly try to get rid of us. The first one just send my son and I to another one for no reason, the second one looks available but asked us to seat. The third one called us and told us so ridiculous thing just to see us leaving. It works because I just thank and leftMy friend recommended me and said they could help me refinancing my car but what I saw today I don't believe that
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January 2024 by Haley Hustles
When I walk in I’m always greeted by a member specialist. I always experience professional and friendly service. The specialist here are great! If I know I am limited with time I usually book an appointment with Jeyson. Don’t just trust my review stop by one day or book an appointment!
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January 2024 by Barbara N.
Looking for currency exchange for Iraq Dinars. Where can it be exchanged for the top rate according to Googles exchange price.
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January 2024 by Tay Love
I have been coming to this bank for quite some time an each time I have come I have received amazing service. The team is very positive an welcoming. They work very efficiently to get my need met. I highly recommend.Thanks Rafael it was a pleasure speaking with you.
