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January 2024 by Mandy M.
Daniel was amazing! He not only solved my immediate problem but also saved me the headache and time of ordering a card and waiting for it in the mail. He let me choose the card design I wanted, made it AND activated it for me on the spot! I can't thank you enough!
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January 2024 by Charlie Hall
As of today I am moving my last account away from texas bay. I'm not sure what has happened to this place over the last three years. Their service has continuously gotten worse. When I originally opened an auto loan with them back in 2021, the service was exceptional. It takes multiple phone calls to get anything done. For instance this final account i'm trying to get a payoff letter. It took multiple phone calls back and forth For me to receive a letter so I can close the account. Every experience i've had with texas bay over the last twenty four months has just been very unpleasant..
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December 2023 by Eric Villanueva
Royce was very helpful and efficient with the service. He made sure to get all the information to us and helped us when we didn’t understand something. I would recommend this credit Union to other people! Thank you again Royce!
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December 2023 by Daniel Sandoval
My experience was great, very welcoming and respectful. Customer service was also good. Left pleased that my personal loan was taken care of and at a better interest rate. Karisa J thank you For your execution from start to finish. Hope to go back and finish refinancing my car loan and have another great interest rate.
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November 2023 by Stirlin Rivers
Karisa Jones opened my first Checking account with Texas Bay Credit Union. She made me feel very comfortable and I was confident that she was seeking my best interest.Madison signed me in to see Karisa, she was very friendly and welcoming.
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November 2023 by Daysy Martinez
I hardly do anything with my accounts at TBCU and if I have to I do online banking or drive thru. A few days ago I walked in last minute before closing time and was assisted by Zamaris with assistance from Karina. They were both so patient and super nice and handled my long transaction as if we still had two hours before closing time! Lol Zamaris went above and beyond for me that day! Just made my day a whole lot better after fighting traffic rushing to get to their window!
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October 2023 by La
Madison was very polite and helpful. She has a GREAT personality and I would recommend her to others to help you with any situation. Thanks again Madison!!
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October 2023 by Stacey Dobbins
Daniel was very professional and pleasant (09/27/23). I may have been his first customer-as soon as the doors opened. Greatly patience and awesome customer service. Keep up the good work Daniel!?
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September 2023 by Diana Davila
Daniel welcomed me with a friendly smile. Took the time to ask how my day was going. He handled my transaction fast and had me on my way.Great customer service.
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September 2023 by Emily Juarez
I rarely receive calls from businesses and companies to thank me for my membership, but recently I received a call from Ms.Madison @ Summerwood Location. She was awesome! So polite and very informative. Even though right now I am not looking for anything specific, it’s great to know that they follow up with their members to check up. Thank you so much Madison!
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September 2023 by Taketharacks Dee
Ilse has to be the best here. I was looking to buy my first car and she was the representative that was paired with me and though my first experience with this credit union was unsuccessful because of my paystubs she worked with me almost 6 hours that day and it almost seemed like she wanted the approval more than me. She has done everything she could in getting my needs met and this time around i was approved to get me my first car and she is the one I give full thanks to. This credit union has a great worker on their hands and i will recommend my friends and family to the same location and same representative for the replication of my great experience here
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September 2023 by Katrina Carter
Nathan has been nothing short of amazing during my car buying experience. He has gone above and beyond the call of duty. It truly feels like he cares about my best interests and he has displayed the absolute most patience. I could not have imagined anything better.
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September 2023 by Jasmine
My husband and I have been members of Texas Bay for a few years, and every personal banker we have spoken to has been great in assisting us with our financial needs. Recently we met with Karisa at the Sunmerwood Branch and she was very patient and helpful.
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September 2023 by Jonathan Castaneda
Nathan was great and I sincerely mean that. My interactions with him revolves around debt consolidation. I kept feeling bad because I had so many questions and kept changing my mind on things based on my own skepticism, lack of trust, and overthinking of what implications it could have on my finances; however, Nathan remained patient and provided me with answers. If in any way I may have flustered him or stump him with a question, you would never know it because he did not show such emotions. Nathan’s professionalism was shown by how thorough he was with the information he had to offer in regards to the concerns I had and his warm charisma will easily remind you why you’ve always felt at home withTBCU or encourage you to join the amazing Texas Bay family.
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September 2023 by Neke Lamark
Daniel is very helpful. He always help me in the time of need at the Texas Bay Credit Union. If you need anything, no matter if it is a car loan, checking account, or savings. He can assist you for any questions and he will have the answer.