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June 2023 by NATHAN LONGORIA
This place is a 5 stars Great owner dealership works with everyone and to the best needs of the customer Rod is the man ohhh and they have some of the cleanest cars in houston tx !!!
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June 2023 by ANONYMOUS JR
They sold me a messed up car and then stopped answering the phone on top of that I stay out of state “MS” and they purchased My tag which sounded good at the time but now I can’t buy a new one in my current state until they take up the taxes they took from ms and they stopped answering the phone. Do not recommend.
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May 2023 by Delbert Joyner
DO NOT BUY HERE! Worst dealership ever! First, I bought a car here a couple months ago and I was fine with the price, but horrible closing. You know, the whole you have to have gap and maintenance package garbage. Second, they give me a broken key with the promise to get me another one. Then the key breaks into two pieces. I call and text and text the salesman about me having a two piece key to start a car I just bought. He assures me it's coming. Thats been two months. He said, it would bring with the plates, but a lie. THIRD, THE FRONT OF THE CAR JUST FELL OFF!, LESS THAN 30 DAYS OF HAVING IT. I have emailed, text and attempted to get ahold of them, but no response for weeks. I took it to another shop, for them to tell me it's been wrecked and the did not repair the damage correctly, but in fact just rigged it to look repaired. At this point I believe it's time for an attorney, being they do not want to help, or resolve the issue. Please share this review. I will be posting on as many places as I can.
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May 2023 by Dylan Stidmon
Finally done with Texas prime motors. The initial process was smooth but quickly spiraled into a massive headache and theft. Purchased my tahoe from them Jan 30th and after countless attempts to get the title since I'm out of state and need it to license the car, and countless excuses as to why I don't have them yet. I'm done. I've had to do several repairs to the truck since getting it, I'm a mechanic so it was only parts but easily would have been thousands in repairs. May 19th I was finally able to get plates on it after they mailed the paperwork with a check that was for 500 dollars, no where near enough to cover the amount I had paid to them for the taxes and processing fees, not including the late fees and everything that I then had to cover. I'm sure this dealership is closed down now and no way I'll ever recoup my money. But I have my title at least now.
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January 2023 by Bethany Hanna (Beth)
I purchased a 2006 Nissan 350Z and absolutely love the car!! My dad cosigned, the whole process was very quick, Israel and Ash both are super friendly! I purchased on the 19th, I haven't made my first payment yet, but my check engine light came on. I have to go back tomorrow to receive my fold down mirrors. Luckily, I had read some of the reviews here before purchasing and my dad has a retainer on a lemon lawyer already because my sisters car had issues when she bought it. I'm going tomorrow to get my new fold down mirrors and discuss whatever code the code reader gives me, hopefully they'll fix without the need of my dads lawyer. I'll update everyone once I get more information, but the customer service here really can't be beat!
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December 2022 by Jason Rosete Garcia
Best customer service I ever had and the easiest purchase. I bought a 2019 Ram 1500 from Israel, he was really organized I had called in to have all the paperwork ready for my purchase and I was out with my new car. I recommend definitely Texas prime for your new car purchase!!!
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November 2022 by Pablo Ramírez
Best customer service I ever had and the easiest purchase. I bought a 2019 Ram 1500 from Israel, he was really organized I had called in to have all the paperwork ready for my purchase and I was out with my new car. I recommend definitely Texas prime for your new car purchase!!!
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November 2022 by Gary Mitchell
The staff work with me on any issues or questions they help me on anything that I ask them to do. Givea shout out to Israel the salesman and Rad the financial service guy
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October 2022 by Jesus Espinoza
Best customer service I ever had and the easiest purchase I had ever done. I had bought a 2019 Hyundai Elantra from Israel, he was really organized I had called in to have all the paperwork ready for my purchase and as soon I walked in in couple of minutes I was out with my new car. I recommend definitely Texas prime for your new car purchase!!!?
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October 2022 by Jason R.
Recently purchased a 2014 Tahoe from Israel and Zad!! Hands down easiest purchase I've ever done!! I arrived at the dealership and everything was ready to go I was in and out in a little bit of no time I definitely recommend Texas Prime Motors for all your new vehicle purchase needs
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September 2022 by Haleem Oyeyemi
Izzy and the whole texas prime team hooked me up with my new car, from the purchase to delivery, they went above and beyond for more couldn’t be more happy.If you’re thinking of buying a car from them do it ??.
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July 2022 by Cyrus Jafari
This was a big purchase for me last year and I been Loving the car every day since. If you want the highest level of customer service then be sure to ask for Rod or Zad hope I remember the names correctly. From the first communication via phone his professionalism never wavered. Did not try to rush me, always patient, accommodating and his respectful personality makes you feel immediately at ease. Highly responsive to my texts and questions. Paperwork was a breeze and the nonsense time wasters that you get at other car dealerships was clearly absent - just good ole’ take care of the customer and strive to exceed their expectations. We love our Defender and already asked him to look around for a 2nd car.
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July 2022 by Dorsey Eaton
Big shout out to Texas Prime Motors. Israel is the man, he helped me out so much with my vehicle purchase. Best car buying experience I’ve ever had!
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June 2022 by Reinaldo Figueroa
I met with Israel. He was prompt and professional. Gave me the opportunity to take a look and made the overall purchase effortless for me. He was able to get me the best price with shipping included in the final cost because I live in Memphis.I’d definitely go to Houston again to buy from them.
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June 2022 by MMie Mckie
Think twice before making a purchase at this location... make sure you actually inspect the car even with a good carfax report...I am an out of state buyer and I made an online purchase through their Web page and through phone conversations... the phone conversation for transactions were great after reviewing some beautiful luxury cars and making a final decision on the vehicle I wanted... Now granted the conversations at first was great, texting, and phone communication was great, everything seemed umm perfect (in hindsight too good to be true perhaps), deal done, shipping paid... moving forward, the car was delivered out of state...Whilst, the car was purchased and delivered April 2022, but on the same delivery day and taking possession of the vehicle it unbelievably needed repairs and I texted the salesperson and told him what happened (he said he wasn't aware of it before being loaded and shipped, but he'll inform his manager) and I sent him a copy of the receipt and a photo of the product for the repair purchase and he thanked me for letting him know... The vehicle wasn't driven for almost a week after delivery due to awaiting repairs... I have been ringing them since days after being told a manager/supervisor will get back to us and even after finding other issues (more receipts and photos of the other products for other repairs sent) which he said he wasn't aware of them...Fast forward to now June 2022, I've yet to receive a call back, or text, even after speaking to a young lady in the business office of which I informed her about the situation and she said she'll have someone contact me within a day, well, umm I'm still awaiting a call back and even after leaving voice messages after voice messages after conversation with her and calls and text messages being ignored; now as of the 13th June, I'm into $1000.00 plus dollars for repairs and still no call backs... bad business practice especially not returning calls or ignoring calls.The vehicle looks beautiful inside and out, but buyer beware since it seems not sure all information about the vehicles are being shared with the buyer.All I'm saying to new vehicle buyers, just be mindful when making purchases from this dealership. I hope you will find the car you're looking for, but elsewhere... I'm happy for all those that found a good one here without major issues.
