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August 2023 by Alissa Rifai
The messiest, most unorganized store I have ever seen. Good luck finding all sizes of an item. Clothes and merchandise all over the floor. Yuck!
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April 2023 by Fariha Bashir
Rudest cashier ever i encounter today! i was picking up my online order I asked her ma'am I am pregnant can I get bag it's easy to carry order is in the box she refused and then I want to see my items that I am picking up my order she didn't like that. I was very nice with her she is rude with me for no reason. Sorry to say but she was racist because I wore my religious attire hijab. Beware of this!!!
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March 2022 by Erin H
I ran in 20 minutes before closing to grab some replacement shoes for my little girl. I know how annoying it can be when everyone is ready to close and people keep showing up but they were so nice and didn't seem rushed at all. Thank you!
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March 2022 by fredda davis
The customers service is very horrible at this location. I always shop online but I decided to go to this for the second time. The first time the young lady was sitting on top of the countertop.You would think she would have gotten down when a customer walked in. Evening after asking her if they had Christmas shirt for little girls. She pointed in the area and said we might have some all there. While she still sitting on the countertop. She did bother to help or see what size I need…. Now the second time was on February 04 2022. I called to see if the store had a black dress for a funeral only because the one I didn’t come on time. The lady who answered the phone lied and said no they don’t have anything. So I went online and it showed they had plenty of black dresses. So when I went inside the store I went straight to the black dresses. The manager was talking on her personal phone because she was talking about how somebody man was doing them wrong. Yesss I could hear her conversation. But anyway once I decided to check out I asked the young why she lied about not having a black dress. She tried to make it seem like I called a different Children place saying their phone haven’t rung all day once again she lying too me again. I was actually five minutes away from the store. So I picked up my phone and went to recent call and called the number . And the store phone rung. I talk to the store manger and told her how the young lady have lied. And she was like oh sorry and went back talking on her personal phone. I think the whole store need new staff members and training.
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September 2021 by Jonathan Compton
They take they sweet time at the register they will let the line go down the street
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August 2021 by Angel Åftøñ :3
Normally I’ll shop here because it is close and convenient. There’s always a long line and the store isn’t always clean to shop comfortably. Today after standing in line for almost 45 minutes. The lady Jennifer was rude to me after I made a purchase. I promise I won’t ever come to this location. I’ll drive the distance if I’ll get better customer service.
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January 2021 by Eagle T
Incredibly rude manager
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December 2020 by denise armstead
Every time I come to this mall to go into the Childern twice it’s always one cashier it’s a line full of people for employees and only one cashier working not coming here again
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October 2020 by kervina edwin
I would like to take the time to thank Miss Raquel for her great customer service. I highly recommend store 1041 at the Willowbrook Mall to any parents that are looking for a welcoming environment for the kids clothing and accessories. Miss Raquel and her Associate are amazing , i will definitely visit this location again....and yes rating is 5+
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February 2020 by Carlos Nunez
Store needs upkeep...too much merchandise - feels super crowded...poor cleanliness.
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February 2020 by Gabriela Lara
Staff incredibly rude. Not coming back.
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January 2020 by rd H
Went into the store. Found a few things to get. Once in line had to wait because even though there were 3 associates (one who couldnt operate a register (from what cashier told lady she was helping ) waited and waited. A manager came up did something with the cashier and then turned around and went back to what she was doing didnt bother to help get the line going. We put items down and left. Luckily i know not all the stores are like this.
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December 2019 by Stephanie Castillo
My kids love shopping here but today I dealt with the rudest employee. You should never assume someone doesn’t speak English because of the way they look. The cashier that was helping me was really sweet and helpful then her coworker or manager (not sure which) butted in and started speaking to me in Spanish in a very dismissive way. My first time ever being treated this way at my kids’ favorite store. ?
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December 2019 by Melissa Motta
Went in for a pick up order . Lady told me it wasn’t there And got sent back ! Clueless! Later I received an email to pick up my order before it was too late ! It was there the whole time! Clueless workers who don’t have it together . Super packed lines ! Better management needed !
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November 2019 by K. Smitherman
Update: Visited 06/29/19 and the level of service has picked up. They still usually have one cashier BUT the other employees are out on floor helping customers.Slow, unfriendly service or lack thereof. I will order online because it will take you 15+ minutes to check out with only 1 or 2 people in front of you.
