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December 2025 by Snoui Productions
The customer service over the phone does not exist. This location needs to update the contact information as upon calling, somebody will pick up the call, be completely silent and hang up the phone after a few seconds; or the phone call gets sent to voicemail.
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December 2025 by Tiffany Dailey
This store has horrible customer service. I called this store several times and all they do is pick up the phone and hang it up. Definitely reaching out to corporate.
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November 2025 by Jared Streeter
Joe the sales manager was exceptionally helpful! I came in with a lot of questions and he was able to answer them all. This was the most friendly & helpful north face location I’ve ever been to!
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October 2025 by Jessica P
Joe was incredibly patient and knowledgeable about all things North Face! He introduced me to the Gore-Tex technology and explained its functionalities, he knew about all the jackets different fill powers, and how each piece works together. He helped me find exactly what I needed for both city wear and mountain use, even looking things up and comparing prices to make sure I got the best value. I really appreciated his patience, expertise, and how he tailored everything to my needs. Caris was also extremely helpful and knowledgeable, and I’m grateful for her assistance too.
Love my new gear! Спасибо.
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August 2025 by Miguel Lag
I had a issue with the way I was charged there was an error with the pos I got charged several times. I definitely wasn’t happy about it even though I was upset the team helped make it right. Thank you I truly appreciate it
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February 2025 by Muhammad Usman Haider
I recently purchased two jackets from The North Face store: the McMurdo Parka in Smoked Pearl and the Men’s Yumiori Reversible Jacket in Smokey Brown. I also ordered the Women’s Yumiori Reversible Jacket in Khaki for my wife, with the help of Joe, the store manager, who assisted me in placing the order online with expedited shipping.
The in-store experience was fantastic. The entire staff was friendly, helpful, and provided excellent customer service. A special shout-out to Joe—he’s an incredible person! Not only was he professional and knowledgeable, but he also went above and beyond to ensure everything went smoothly. His recommendations were spot-on, and his friendly demeanor made the process enjoyable.
Thanks to Joe and the amazing team, I’ll definitely be returning for future purchases. Highly recommend shopping here if you’re looking for quality products and outstanding service!
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October 2024 by Pablo de Lafuente
Small store with great selection. Very good customer attention
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July 2024 by Guillo Beltran
Had a great shopping experience here. All the employees were welcoming and was able to order a few items online just in time for my trip. Will definitely be comming back to this store!
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July 2024 by Celina Baldonado
Great customer service! Employee (wish I would have gotten her name) answered all my questions about use and quality of winter coat. I love it, kept me warm and dry during the winter months.
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June 2024 by Dani Gracia
1 hour waiting to return an online order
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April 2024 by Perry Smith
Went here one night with my brother and daughter, was looking for a jacket for my daughters trip and the manager guy accused me of stealing because I was sticking my hand in the pockets of this very interesting jacket I wanted to buy. I think they call the feature “multi-entry pockets” where it’s 2 pockets in one. The manager started making fun of me, belittling me talking to his co-worker right next to me on purpose saying “NOPE!! NO ALARMS IN THE POCKETS BUDDY”. Apparently he thought I was trying to steal and look for “alarms”.Look, I get it.. people steal all day everyday in this mall. I understand you to be ready for theft but belittling customer and making alarm siren noises is disrespectful. I’m not sure if you know but such accusations and behavior from employees in a business can actually lead to lawsuits that will hold up in court. It was probably because I’m non-Caucasian and have tattoos. Well, The Northface. Not only did you lose my business forever but you also lost my daughters business, my brothers business, my fathers business and I’ll be taking this complaint further than google maps.
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April 2024 by paula c
Everyone at this store has amazing customer service and is always extremely kind!! They’re very helpful and made sure I was taken care of.
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January 2024 by ricardo rodriguez
Tasty barbecue, it is the third time I have bought, and I will continue to do so.
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January 2024 by Jose Espinoza
Nice store
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December 2023 by Ninfa Mendoza
I keep calling the store in the galleria and no one and I mean no one answers. I’ve tried calling more then 3 times different times and no one answers ?
