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October 2024 by JOOSE MAN
lost 2 designer shirts that cost about $700 in total. this place is a joke
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October 2024 by Adel Cherif
Be aware of which locations you take your items to. They look and watch out for specific high end brands and “they go missing in the warehouse” will only pay you fraction of what you paid retail, even if the item is no longer available for sale anywhere. Over priced is one thing, but over priced and shady is whole nother level.
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October 2024 by SEEP Consulting
Beware DO NOT TAKE CLOTES HERE!!! Service is terrible, they are overpriced, leave $500 shirts on wire hangers with no protection from getting creases in the shoulder area, they don’t listen I said “no crease” in pants and they put creases now pants are ruined…. They used to be great but now are TERRIBLE!!
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October 2024 by Rob
I want to love them for the services they offer, but I can’t. They destroyed two sports coats in a year. They reimbursed me for both of them, but still…
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October 2024 by Matt Zeis
The folks that work here are super friendly and helpful! They are always in a cheery mood and have a great attitude.
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October 2024 by Angela Fort
More expensive than any other cleaners. Basically price gougers. I brought in 2 simple dresses. Very similar. One was 21 for cotton, the other was 31 for a cotton linen blend. Three years ago these would have been 10-12 a piece. That is not inflation, that’s greedy price gouging. Found a much more reasonable cleaners that does just as good a job.
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September 2024 by Ariel Swartz
I continue to get coupons from tide laundry so I was like great I’ll use it! I went to pick up my laundry and had the coupon ready and they said sorry you need to show coupon when dropping off, nothing we can do. I’d understand if that was written anywhere on the coupon but it wasn’t. They said it was not possible to apply upon picking up even though I’m paying when I pick up? Also they said the manager could give me a call the following day and never did. It was 15% off of $100. It’s ridiculous they couldn’t honor $15 coupon that the company sent me. Never going here again
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September 2024 by Lawanda too Mcgee
The service is phenomenal. The price is very expensive, but quality out weighs the money. I feel like the irony could have been much better for the price.
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September 2024 by Nancy Belcher
This Tide cleaners is the best EVER!!!!
Friendly, they know your name and preferences before you ask, efficient, and exceed expectations EVERY TIME!
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September 2024 by Ryley Sauvinet
Fabulous staff, especially the morning lady. Her Customer service is top notch and she's so happy all the time. Luv the drive thru service also!!! Most of all, it's so convenient being right down the street from St.Thomas High School ?.
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September 2024 by Jeff Burnett
The work is good but I give them a 1 star on the prices. They are way way to expensive. 1 pair of shorts way 15 bucks. Yea that gave me 25% off. But that still way to high. They are other cleaners in the area that are just as good for less than half the price.. stay far away from Tide.
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September 2024 by Janelle Sam
UPDATE:
After posting the review below, the manager reached out to let me know that they "found" my pants. It was in the store the entire time but it was under another customers name! My review still stands as either 1) Action was taken to make whoever "misplaced" the pants return it, or 3) The operations are poorly managed with gaps in tracking orders accurately. Either way, resolution was only had because of the negative review and does not lend to trusting that the problem with missing clothing is addressed permanently. Again, my recommendation is to read all reviews posted as mine is not the first with a complaint like this.
ORIGINAL REVIEW:
Read all online reviews (including those on yelp) before using this business. I recently had matching top and pants set dropped off for cleaning. The outfit was from Black House White Market and it is not cheap. Somehow, the pants somehow "disappeared." I received no notification as to why there was delay in getting it back and had to go to the store only to be told that it must still be cleaned. I went back three times on three different days and was finally so frustrated that I had to send a message through the main customer service portal... only then did I get a call from a manager. I was told that the pants was missing and that they will send me a check to cover the cost and should receive it in 14 days. Basically, the pants was stolen.
Theft of quality clothing is a recurring complaint that you will read in prior reviews. When I went to collect the top I was told that "these things happen". This was said by the young lady working there and does not have the faintest idea that this is NOT something that just happens. I was inconvenienced by not having my outfit for an out of town trip I needed it for. I am also out the expense for replacing the pants until (or if) I receive the check to reimburse me. I also feel violated in the same way anyone would feel when anything is stolen from them. If you really like the clothes that you have, my recommendation is to think twice before dropping it off here!
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August 2024 by AH Warren
Fast, efficient and friendly service. What more could you ask for?
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August 2024 by Andrea Gonzalez
Great customer service! 100% satisfied with results on all clothing items I’ve brought in
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July 2024 by Elizabeth Herrera
Excellent service as always - both Memorial Drive and Colquitt/Shepherd locations have super friendly service and do a great job at both dry cleaning and wash and fold. I gave them so much work after Beryl and came back 100% perfect!
