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February 2024 by Oscar Sanchez
Good service
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November 2023 by Ronald H.
So, RF Installations finally agreed to come install a door knob today. However, the door is now cracking around the hinges. Please see attached picture. RF Installation has seen photos of the door and is claiming that the manufacturer made a faulty door. Kenneth at RF Installation claims the manufacturer will have to come to my house to look at the door because it must be their fault. RF Installation is a terrible company to deal with and Home Depot refuses to provide decent customer service.
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November 2023 by L W.
I never got my refund from my Van rental. I asked for their help and they handed me the same receipt I already had and said well it was refunded the same day and nothing else. Absolutely ridiculous. Will never use them again.
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October 2023 by Silvia S.
Not very friendly staff and justin so called manger wouldn't honor the price that was clearly on shelf.
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October 2023 by Marc L.
My high hopes just came crashing down. After trying to save money by using cheap labor for home remodel I decided to give The Home Depot a try since I always see there kitchen remodel center and such. Jayleen, who is a The Home Depot associate is great! She made me excited and tried to save me money. I mean everything was great. I had my cabinets picked out, my counter tops picked out, the back splash picked out and even the accessories like the kitchen sink. The problem began when the delivery of the cabinets were not delivered at the time promised. So, how does this that big of a problem, you may ask. It's a problem if you are the only person your household and cannot take time off from your job. I was able to take time off, but I had to work around it. I had to conform to The Home Depot timeline, which is Monday - Friday, 8am to 5pm, not weekends. Those are my work hours and I have to work to pay for the remodel. So everything is on hold until I am able to take more time off the have the cabinets delivery rescheduled and then coordinate the counter tops, ceramic back splash, installation. So in short. If you happen to live alone for whatever reason, and have only yourself to run your household then The Home Depot is not for you, concerning having installations done by The Home Depot. For about 12 cabinets kitchen remodel from The Home Depot is going to cost me about 14K, and I have to coordinate the work cause they don't work on weekend or after 5 p.m. I hope this helps you with your decision.
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June 2023 by Jillian R.
This location is amazing from their kind and oh so helpful employees plus the fact that everything is ALWAYS IN STOCK when you need items for your next home improvement project.
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May 2023 by Alayna M.
Ivy is incompetent, no one should have to go take pictures of bar codes so she can do her job. The number she needed was already on the item and she still couldn't manage. Then she snatched the money out of my hand bc I didn't want to listen to her excuses.
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March 2023 by Ronnie G.
Literally any time I curbside order something, after ten minutes of waiting I have to go in and stand in a 20 minute line in order to flag someone down to give me my order. The Friendswood/Pearland Home Depot is more customer service friendly. They seem to be the better store to buy from. I'll be purchasing from them from now on. If not them, Lowe's one exit down from Home Depot in EL Dorado seems to have faster customer service and curbside delivery.
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December 2022 by Sitza A.
This store can pride itself on "Consistency" from the original store opening to today Good customer service is nil to none. Trying to get assistance is impossible. Today I was in search of a specific type of lightbulb. Entered the store saw a Home Depot associate ' asked where bulbs were located. The associate (White male, salt & pepper facial hair) told me Aisle 1. Did locate the bulb area but unable to find the specific lightbulb. After searching a bit I saw the same associate & "TRIED" to ask for assistance. He informed me he was busy helping someone else & dismissed me by saying IF I have time I'll send someone to help you. Not sure if that meant "stick around & you'll find out IF I had time to send you assistance or go away because I can't be bothered".I finally located Angelica who works in the customer service area. She was kind enough to assist me. At my request passed my negative experience onto management. Management did respond & was very courteous. I will continue to avoid this location as it's not the first time this has happened.
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October 2022 by Glen L.
This place needs some new management. I went in this morning to get a toilet. There was not one stocked in its place, but there was on the top shelf. I spoke to two associates, and they said they were going to send someone but no one did. I finally talked to another associate, and he said a manager would come, but a manager did not come, just another hapless associate. Most of the associates here aren't interested in customers needs and do not really care about helping. I just don't understand it, train your people on how to help customers.
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September 2022 by Sergio
It's super easy to rent out tools. You can reserve them online or go by the office. They will pull a tag off the tool, ask for you ID and credit card and then ask you how long you will need it for. After that you are basically out the door. The rates are on the website and it's quick and easy. It isn't cheap but when you need a tool that's too expensive for one job it's the thing to do.
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September 2022 by Kimberele F.
Jared was GREAT! He helped through the whole process. Great communication, kind and helpful beyond belief! Thank you Jared for everything!
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April 2022 by Sergio Castillo
It's super easy to rent out tools. You can reserve them online or go by the office. They will pull a tag off the tool, ask for you ID and credit card and then ask you how long you will need it for. After that you are basically out the door. The rates are on the website and it's quick and easy. It isn't cheap but when you need a tool that's too expensive for one job it's the thing to do.
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February 2022 by JD W.
Buyer Beware! Do not purchase appliances from this Store. It's a complete joke how their operations work. They pay some incompetent 3rd party contractor to deliver the product, but they don't record or take accountability if something goes wrong. They pass you along to the next person to talk to and completely waste your time/energy. Do yourself a favor and buy from Lowes for some other appliance Store. Home Depots' Operations are full of blunders!
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November 2021 by Waynette V.
I didn't know that in order to shop at Home Depot in Clear lake I now have to be an employee that doesn't get paid. So I have to climb the ladder myself to get something off the top shelf because there's no one around to get it for me and then when I get to the front I have to unload and reload my basket , scan my own items and carry it out myself because it's self checkout only! Ie, they no longer have cashiers unless you're carrying cash in your pocket. So I spend $800 I'm supposed to bring cash if I want help in this store! Seems like if I'm going to have to be an employee and not get paid they could at least give me a discount what do y'all think?
