-
February 2024 by Mayra Navarrete
First time doing my taxes here and it was worth it! Had a great experience, everyone in the office is super friendly, welcoming and helpful!!Ralphi helped me out a lot! I will definitely recommend this place to anyone and everyone!
-
February 2024 by Milagros Marrero
UPDATED review********The owner gave me a call to make things right she apologized was very friendly I loved that she incorporated God in her words and she made up for everything that went wrong yesterday. She made me feel cared for and I truly felt her apology she helped me out and got my taxes taken care of in less than 1 hour plus gave me and my boyfriend an amazing amount on my taxes. Thank you for taking the time to speak to me and make things right from now I will be doing my taxes with Zee.This is my third and last time making an appointment with this unprofessional Staff. I moved to Florida so I called to make an appointment with Ralphie first off the way they answer the phone is so rude second off just the way they operate is just so unprofessional especially if you own a business I would except nothing but warm and kind customer service being a small company that they are. 12:30 comes I get no phone call so at 12:35 I call in the receptionist didn’t even know I made an appointment then she asked if I sent the documents I said yes then she says great you can walk in I told her for the 5th time I told you guys I live in Florida after I told ralphie 10 times I moved to Florida you would of thought she would of scheduled me in and put it in the notes that was the first bad feeling I got but it gets worse she transfers me to Ralphie. Mind you she always answers the phone with attitude I told her we had an appointment at 12:30 SHE FORGOT INSTEAD OF APOLOGIZING SHE SAYS NOTHING and proceeds to basically blame me and say I’m going to have to call you back because you sent me the documents yesterday evening and I have to look them over then she hangs up with me and calls me back 5 mins later saying the documents are blurry I have to resend and she doesn’t know when she will get to them I ask her what’s the difference between in person and virtual it’s LITERALLY THE SAME PROCESS she was just making a whole bunch of excuses so I told her I’ll go elsewhere and she said it with a smart tone still no apology. DONT COME HERE at the end of the day we are the customers they getting a cut obviously we deserve respect and this company is NOT IT
-
February 2024 by iris rodriguez
Have been doing my taxes here for a couple of years now and will continue to trust them with my Taxes. Ralphi has been awesome with getting my taxes done correctly, on time and with the best outcome.
-
February 2024 by Nikki Mtz
If you want good professional work done for your taxes I recommend Ralphi. She will do her best to get you a good refund for your taxes. She is the best !
-
February 2024 by Diana Gonzalez
First of all I want to start by saying this place is the one to go, the whole staff treats you like family and welcomes you with such warmth. The front desk gentleman was so kind and offer me and my family refreshments, my tax lady Ralphi was amazing and as always helped me and family get the most, definitely coming back
-
February 2024 by Desiree Garza
Just want to give Ralphi 5 stars on the customer service she provides year after year.. being a mother she always make sure to go the extra mile to get me the max on my return.. definitely recommend top dollar for ur tax returns!!
-
February 2024 by Sonic69 Super emeralds
The customer service is really good and they provide you with refreshments and gave me great advice on my taxes
-
January 2024 by ines toby
Best and friendliest service here in Top Dollar. Every single person here is so friendly and helpful! They greet you with some snacks and refreshments.
-
March 2023 by Frances Elizondo
This was my first time using Top Dollar Tax and I will only use them from here on out. The staff was very pleasant and knowledgeable. Ralphie is the best, she’s so welcoming and very helpful! Very satisfied with my visit and highly recommend Top Dollar Tax Services!
-
March 2023 by Christina T.
I don't recommend. They were trying to play fraud on me. I was told I had dependents when I had never claimed anyone at all and they were saying that my job had put down my dependent when I know that was a lie. The person that told me all this was Ralphie. Don't go here, all they want to do is take your money. Again, I DO NOT recommend.
-
February 2023 by Evelyn M.
Have been going to them since they opened! So thankful for all of their guidance! Very honest family, recommend them to all my family and friends!
-
February 2023 by Diana Murillo
I will never do my taxes on my own or go elsewhere ever again! Every single person here is so friendly and helpful! They worked so hard to get me my top dollar. If you want to get the best and friendliest service in Houston, come here. Enjoy a complimentary snack and refreshment while they work on your taxes.
-
February 2023 by Bianca Fitz
I’ve been doing my taxes with Ralphi at Top Dollar Tax Services for over 3 years, and I couldn’t be happier! Their team is professional, and highly educated on what they do. 100% recommended!
-
February 2023 by Tiff Ann
This is my second year working with my girl Ralphi, she's the best! She really did make it less stressful and was done in a timely manner. I will definitely be a returning customer moving forward.
-
February 2023 by Brittany S
I have put every bit of trust and faith into Top Dollar Tax Services for the last 2 years and nothing compares to their level of service! Ralphi is absolutely the sweetest and will do anything and everything to make the process as stress free as possible!
