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September 2023 by Plz I Have A.
To be honest, Torrid has always done the minimum for their clothing. But it fits so I don't care about it too much. But I don't know why people work in customer service if they're going to treat the customers like shit. Everyone has bad days, but I think these ladies were just rude. I felt like I couldn't even look around without getting a death stare if I wanted to and grab something to try on.
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September 2023 by Shellie Kok
Roomy,friendly staff and alot of new styles in stock
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June 2023 by Chaos Love
I made the trip to this mall and was less than impressed with my visit. I love Torrid and shop oferten from other locations so I was surprised at how I was treated. The ladies at the counter looked at me and ignored me as they returned back to their conversations. No help offered even though I was trying to find where they stored my sizes in lingerie. I went to the counter twice and the ladies would just stop mid conversation and give me cold stares. Mind you I went in to buy a whole wardrobe but left since I felt like my presence was a bother. Very dissatisfied and disappointed
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February 2023 by Ivana Enriquez
Love the bras they last very long and have many sizes but sometimes the sizing is weird , great staff , wouldn't buy any underwear from here anymore cuz they are SO expensive but very cheaply made and never last me very long before ripping and I've seen on some review sites that its a consistent thing with torrid but still love the store
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November 2022 by Debra Benton
All the staff is personal and knowledgeable of the store's audience. It feels great to shop without judgment and it feel like shopping with friends. The styles are current and there is plenty to pick from.The rewards program is extremely giving. Immediately I received $10 off my next purchase with no stipulations.The store is very clean and the music adds an encouraging feeling while you shop or try onncloths.Overall the store is good and the people make it great. Thanks
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October 2022 by Sharla Truelove
Good service and got a lot of clothes for the money spent.
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October 2022 by Sharla Truelove Rodriguez
Good service and got a lot of clothes for the money spent.
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September 2022 by Traci D
Awesome clothes! A little pricey and confusing about what was on sale. Service was great.
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March 2022 by Michael and Tracie Escalante
Such a great shop. Clean, organized and they have a very personable sales staff. Awesome selection and very clean dressing area.
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January 2022 by sabrina boettcher
Wish they had a better selection of 00 sizes, but left with a purchase I was still excited about. Cashier was awesome ???
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January 2022 by Danielle Gonzalez
When it comes to Torrid my customer service experience are usually great especially at the Humble Location. They acknowledge you and try to assist, the Willowbrook location I will not be back. They lack personality, look at you up and down if you have a question and are more concerned about their conversations than you. Will not be returning
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December 2021 by Monica Ramirez
The staff was great! They helped this mama out finding everything my kiddos needed. Even kept it real if something didn't quite look right. Appreciated they joked with us too! Will definitely go back for sure!!!
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September 2021 by Kayla Fleming
I love shopping at Torrid. It has been my go to for a while now. I went into the store Saturday as I had an unfortunate accident with a dress I was going to wear to a wedding the next day so I needed a replacement fast. The two girls working in there were horrible. They did not greet a single person that walked in there (when I was there) they did not offer to help me (I did not need it but it is always nice to be asked) I found two dresses and asked for a fitting room. I was then told the fitting room was not open until 1pm (I was there at 11:30) I told them I had a football game for my son to get to and then a wedding. I told them I really needed to try these one as I am a weird size. She said No, its not 1 pm. I asked what are my options and she said and I quote "for starters plan better" I said excuse me! Both girls decided to start laughing and told me I can buy them but I wouldn't be allowed to return them since they KNEW I would be wearing at least one... I decided at that moment saying anything back wasn't worth it. I said thank you and I handed them the dresses and walked away.. that is when they both continued to laugh and one said "we did you a favor, these would look awful on you" I was absolutely mortified and defeated. These women should not work in that store. I will not return to Torrid. That experience really hurt. My son who was with me even apologized for them saying that was rude and uncalled for. Even my 9 year old knew better.
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September 2021 by Jessica Lee
I love shopping here. I never feel judged and I always find something cute or cozy.
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August 2021 by Jacquie Vargas
I love this location. Everyone I have spoken to has great customer service and are so helpful when I need to do exchanges or have issues with my online order. This is my go to location 100%
