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March 2024 by Jack M.
I live about 50 miles from this particular store. I stopped by a closer store looking for two particular bottles of bourbon to give my brother for his retirement. He told me a while back he had been looking for these with no luck. I stopped by a Total Wine store much closer to my home. This stor e did not have these two bottles buy were extremely nice and helpful. This store looked at their computer and said that the Galleria Store had inventory, buy I would need to ask an associate for assistance as they were in the back. I am fairly new to bourbon and am getting to understand that stores keep some in the back, but have spent over $1000 with total wine on different bourbons (1 or two bottles of different types) in the last three months. So I checked the app prior to entering the Galleria store and indeed both bourbons showed limited quantity and to ask an associate. Exactly what I was told 40 minutes earlier at the other Total Wine closer to my house about the Galleria store inventory. Go in and look around, again not an expert as to how all this works. Finally I was directed to a woman in a white shirt named Felecia. She was quite rude and said no other store knows anything about her store ir their inventory. She did not offer any assistance. I am not sure why a customer who has spent over $1000 on bourbon in three months building my stock of different varieties (not buying to resell) is not treated with at least some respect. Long and short is great inventory, buy unless there is a nicer manager it's is hidden in the back. I felt like I was a cockroach that she wanted to scoot away.
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February 2024 by Ron D
Have everything you want! Love it
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February 2024 by Marquez V
The lady working the order pickup station on Fri. 2/02 around 3:30 seriously need some basic training in customer service.
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January 2024 by Jenny Rodríguez
Bad experience when picking up directly from the store. Some workers are rude. The administration should pay attention to those things. I give it one star.??
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January 2024 by Sunny Moon
I personally like the larger stores. Beware of asking questions at this location, it's easy to be led astray!
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January 2024 by Mario Gentile
My favorite store
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January 2024 by NiceGuy 2.
I received a voice mail from TW customer service saying the typical "the price of everything has gone up." I was not pleased. This is not just a small mark up, it's HUGE. If I didn't buy in bulk it would be no big deal but it is. You would think that there would be some sort of loyalty but there is not. I will just find someplace else to go or stop drinking Valpolicella altogether. It's overpriced.
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January 2024 by Sebastian Quibodeaux
Good prices
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January 2024 by Don Ron
Service was ok
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January 2024 by Franklin Lopez
Great selections and service by John
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January 2024 by Alex Barrie
First time at this specific location. Tony was super helpful, knowledgeable, and personable to be sure I found some A+ gifts. Highly recommend!
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January 2024 by jaime perales
Clean, wide selection and nice environment
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January 2024 by RO Love
The best and cheapest place in Houston to buy alcohol and too many wines to name! Friendly workers too!
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January 2024 by Local Movings
Great neighborhood convenience- wine and spirits!Great selection- !
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January 2024 by Krizia Gravina
Bad service not helpful staff
