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December 2023 by Mary P.
Came here to get some alcohol for a party I'm hosting tomorrow. I had some trouble finding certain kinds of mixers and alcohol at first, but every staff member I encountered was very nice and kind! I will be back at this location!
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December 2023 by Brandon B.
Need to learn how to open more registers when customers are waiting inline instead of having employees walk around
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November 2023 by kyle conner
Like most Total Wine stores, this store is perfect. Great selection helpful knowledgeable staff and very clean. You'll find what you're looking for here. Highly recommend this store.
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November 2023 by Tiffany D.
Lots of horrible reviews for the Total Wine, but I had a great experience overall.GLOWS:I was able to explore the store and a find some new items.-There was help to find the specific items I was looking for.-I was impressed to see a variety of samples being offered at the front of the store. I don't see that often back at home.
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November 2023 by Rod
I went in because a friend at work was leaving after 20 yrs. I was lost. Know nothing about wine, but wanted a 20 yr old bottle. A staff member quickly came to my aid and found a bottle in my price range and the exact vintage. 2003. I miss my friend but kinda wish I knew more about wine. This store has everything! Staff knows everything! A great experience and I don't even drink.
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November 2023 by Fe
Great variety and ample selection of organic wine options. The staff is friendly and the store is well organized and clean. The gentleman that assisted me with organic wines a few days ago, was personable and knowledgeable.
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November 2023 by Jennifer Coates
Total wine supposedly have a policy per the manager and cashier that everyone in the party have to show ID to purchase liquor even if only one person is buying liquor and that person showed their ID. They couldn’t show proof of the policy which makes me question total wine. I come in the store multiple times a week and have seen them not even ask many people for a ID, I guess they pick and choose who they want to ID. If I was having dinner at the bar with a friend and my friend is the only one having an alcoholic beverage, the bartender isn’t asking for BOTH of our ID. That would be a form of harassment. Do better! Other than that I love coming to the store.
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September 2023 by Sandra B.
Man oh man every single time I come into this store has been great, everyone is super helpful and friendly. Especially Mr.Darrell when I tell y'all the level of service is outstanding I'm not kidding. Always the best prices and can find everything I need. Please y'all don't forget to show Mr. Darrell some love
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September 2023 by Angela Owens
If you have never been to Total Wine, you must go because it's hard to explain the awesome experience! You can't imagine what the inside looks like from the outside! The store is huge, the shelves are fully stocked and very well organized! You don't have to drink alcohol to go inside and find things that will suit your needs. They carry a lot of kitchen gadgets, absolutely everything you need for a bar, as well! Excellent gift items! You can sign up for a proper tasting of different wines and they have this at an area inside of the store that is set up for several people to attend. Therefore, you will be sitting at a table and there will be someone talking about the wine that you will be tasting! On Thursdays, Fridays and Saturdays, every week, samples of, maybe, wines and/ or different liquors...and it's FREE!! Their customer service is fantastic, there are always employees and management visible throughout the store and no matter how busy they are, the checkout is fast! You will find liquors here that you won't find at other stores! It's a fun experience! Highly recommended.
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September 2023 by Obiora Okolo
Very bad experience and the rudest assistant store manager I have ever met.If you have a limit on the Hennessy and Remy Martin for black folks, you should let the customer know on the first interaction or post this policy in a visible area. Not as an afterthought - when a customer is on the way to checking out.*Update**Got a call from Dale ( store manager) - he apologized on behalf of his staff and offered for me to return( and ask for him) for a more pleasurable experience. When I returned and asked for him, staff stated he was busy. Experience this time was ok overall. Still nothing pleasurable and definitely nothing to change how I feel about the first experience!Generic response below. Customer service is already aware of the experience. And this response is nothing but fluff!!!
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September 2023 by barbara huntington
Parking was terrible. Hard to find someone to help us locate a specific wine. When we did find someone, they never heard of the wine we wanted. Sent us down an isle, had 2 choices. Bought them both. We won't be back. Will just order directly from the winery.
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September 2023 by Cisco H.
I had a fantastic experience at Total Wine when purchasing two kegs of beer. The store had an impressive selection, and the staff was incredibly helpful in assisting me with my choices.The checkout process was efficient, and they even provided useful tips on keg maintenance. I left feeling satisfied and well-prepared for a great gathering. Total Wine is definitely my go-to place for all things beer-related!
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September 2023 by Tony Ferrari
Mark at the Houston Heights location is the most helpful and friendliest employee. Always there with a smile and giving great advice on their selections. Take care of this man!
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September 2023 by Tony F.
Mark at the Houston Heights location is the most helpful and friendliest employee. Always there with a smile and giving great advice on their selections. Take care of this man
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September 2023 by Kathryn G.
Of course total wine is amazing! but after speaking with an employee and me saying i wish there was Bardstown fusion here . I went back this week and boom it was there ! Super excited that they know have it! Wishing they could keep blantons or eagle rare on the shelf! i will say when i called they giggled at me for even asking but hey a girl can only hope for the best!