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December 2023 by Shantelle Stewart
This place doesn't deserve any stars!!! Filthy sheet's and pillow cases, the towels were stained and the covers were also stained. They have the nerve to say no refunds. This place should be shut down!! We didn't stay we left and took pictures of everything that was dirty. Smells horrible for it to be a smoke free place. Please don't waste your money here!! Keep driving!!!Rooms: Just plain nasty!! Management didn't care about our concerns.
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November 2023 by Melanin March
I would definitely advise against staying here. Came in for one night and the attendant at the front desk is rude. You can’t even enter the front desk premises they have the door locked. You have to talk to them through some type of drive thru window. The rooms are dirty, smell rancid and everything is stained, not the mention the rooms are infested with bed bugs. Called Priceline to try and get a refund and they won’t honor it nor with the front desk. They are well aware of the disgusting mess they have going on in this dump and yet somehow are still open.
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November 2023 by Kehinde Tijani
Please stay away from this hotel. It is worse than awful. The environment is dirty and untidy. Room is stuffy with cocaine and marijuana smell even in the so-called non-smoking rooms. Bed sheet is dirty. You can hardly breathe. Worse decision I’ve taken this year is spending a night in that hell of a place. DON’T TRY IT!!!
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November 2023 by Kimberly Kisinger
Rented a room here on a colder day. 1st, the motel would NOT allow an early check in, before 3pm. Second, the motel attendant, gave me a room on the 3rd floor. Meaning I had to climb three flights of stairs anytime I wanted to go in or out. Next, room #315, has a roach infestation. This was a problem for me because I spent $70 to have roaches crawling around in the bed I was to sleep in. At the same price, I could have rented a better room without the added guests. Lastly, the room I was given was freezing cold. The heater did not work. I tried to make it work for over half the day until I called the office. Upon calling the office, the motel attendant suggested that I turn on the heat "properly"... To which I stated that I had... Then the attendant comes up to my room, turns the heat on, and says to call him back in 20 min to see if it was working properly then. During that 20 min, the room filled up with MORE cold air. The air-conditioning unit as well as the doorway had pretty good sized gaps in them, which allowed extra cold air to come in. After the heater still didn't work, the attendant said the owner blamed the units not being used for heat for several months and said that it would take time to work properly... although Its now 4am, and I'm still freezing. Between the crawling roaches and the extra cold room, I have been unable to actually get any rest. I will not stay here again and I suggest you don't either. The amount of money charged is not up to the quality of the rooms in which they rent here.... lastly, during my one night stay, I developed a rash on my arms.
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November 2023 by Hope Thurman
Roaches! Roaches! Roaches! They won’t refund my money on priceline after they cancelled my reservation with paper work. The place is disgusting i was there less than 5 minutes. Roaches in line crawling up the wall. 3 huge ones in the bathroom i wish i had taken some pictures but i ran out too quick. Houston health department needs to close this place down! Don’t go here! If I could rate it zero I would. Disgusting! You get what you pay for but you should not even pay 2 cents for this infestation of roaches.
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September 2023 by Abigail C.
Avoid this Hotel! Bed bugs and roaches everywhere! It was so bad I had to contact the department of Public Health Sanitation. Don't stay here as they will refuse to refund you, too!
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September 2023 by Shadia Atkins
If I could give zero stars, I would. My recent experience at this hotel was nothing short of a nightmare, and I wouldn't dare stay here ever again. From the moment we arrived, it was clear that this establishment lacked basic standards of hospitality and cleanliness.Upon checking in, we were left waiting at the front desk for an unacceptable 15 to 30 minutes in the scorching heat. This initial inconvenience set the tone for the rest of our stay. As we entered the elevator, an overwhelming stench of what can only be described as hot urine and other unpleasant odors assaulted our senses. It was a truly repulsive experience that left us feeling disgusted.The first room we were assigned to was an absolute disaster. The moment we stepped inside, a putrid smell engulfed the space, making it nearly unbearable to stay in. To make matters worse, the air conditioning unit in the room was malfunctioning, leaving us sweltering in the heat. It was clear that basic maintenance and cleanliness were severely lacking.After complaining about the condition of our room, we were reluctantly moved to another one. However, this room also had a foul odor lingering within its walls. Although the air conditioning seemed to be functioning properly this time, it did little to alleviate our disappointment and discomfort.To add insult to injury, during our brief stay, we encountered several roaches scurrying across the floor. This was not only unsightly but also raised concerns about the overall cleanliness and hygiene of the hotel. Given these circumstances, we decided that it was best to cut our losses and request a refund.Unfortunately, our request for a refund was met with resistance from the hotel staff. Despite providing evidence of the unsanitary conditions and subpar experience we had endured, they denied our request without any valid explanation or attempt to rectify the situation. This lack of accountability and customer service only further solidified our negative perception of this establishment.In conclusion, my experience at this hotel was undeniably terrible. From the prolonged wait at check-in to the repulsive odors, malfunctioning air conditioning, presence of roaches, and the refusal to provide a refund, it was an overall nightmare. I strongly advise against staying at this hotel if you value cleanliness, comfort, and basic customer service.
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September 2023 by Ashton Ketchup
I wish I could give this place zero stars but 1 is the lowest I can go. The service was horrible and the rooms were just as bad. I called to make a reservation and asked if they had shuttles. They told me they had a shuttle running every 30 minutes and I was already outside waiting. Almost an hour goes by and I call the hotel back and they tell me they have no shuttles running after I had been told they had them running every 30 minutes. After getting a taxi and getting there to check in, they tell me I can’t reserve a room because I was 20 and not 21 (mind you I had reserved rooms at other hotels without any issues when I was 19). I told them to speak to their manager and they let me get the room for the night after having to go back and forth with the man at the desk. He had a bad attitude with me after he got off the phone with his manager. I get to my room and the lights by the bed are broken, the floor had a huge dip in it, the bathroom floor was broken, the room smelled very moldy, and the had thin blankets instead of comforters. After all this, I finally go to bed and the next day, after I got to the airport, I found out I got bit by bed bugs (I checked the bed before I got in and there was nothing in it, so I must have gotten them from sitting in the chair). I had to deal with being told false information, horrible attitude from the front desk staff, a horrible room, and bed bugs. This hotel needs to be shut down in general.
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September 2023 by Jennifer Juarez
The rooms are not how they show in pictures. The rooms stink bad. Do not recommend if you have kids. There is NO POOL. They claim they do but they don't. I file for a refund and he agree but I still haven't got nothing back. They claim the manager is not so they won't face the issue. They also take copy of your credit card. DON'T RECOMMEND, THEY LOVE TO COMMIT FRAUD AND STEAL MONEY.
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September 2023 by Danielle Owens
The man was refusing to give me a refund after showing him the pics of the roaches crawling everywhere. Even under the pillow! The calls a cop in there because I wanted a refund. Wasn’t in the room for 5 minutes! Just ride.
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August 2023 by Rachel Tiedeman
DO NOT STAY HERE!!!No shuttle as advertisedNo breakfast as advertised - when I asked what time is breakfast, the guy just said “coffee maker in your room!” ?Urine in the elevator (no pic as that was so disturbing)Broken tiles in the bathroomBathroom was dirtyLamp shades brokenCeiling had severe water damage to where it was sunken inDoor jam was not able to shut completelyWhole room was stinkyGuy at the front desk was extremely rude and did not speak very good English and was NOT helpfulI reached out to Wyndham Customer Care service and explained what happened…..they basically told me I was lying despite the pictures provided - that cuz I slept in the room they wouldn’t even give me a partial refund …..then they have the guts to say “we hope you visit again soon” ? these people….I just can’t believe itIf I could give 0 stars I would….I can’t even pick out 1 nice thing about this placeWorst hotel experience ever
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July 2023 by Tyteana White
Please do NOT stay here!!! This is the most disgusting hotel I’ve been to EVER. I am highly disappointed. The staff was rude and did not care. He shook his head at me when I let him know the room was infested with roaches. These pictures will tell you all you need to know!
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July 2023 by Sherrie Janis
I just needed something affordable, I didn't know that price came with a roach. I am terrified of bugs. I was laying in the bed when a roach ran acrossed the bed. I was terrified. So I tried telling the attendant who stated his name was Vicky , which I assumed that was a lie. The only solution he had for me was ask did I want bug spray ??? He stated he couldn't change my room because they are full. I saw empty rooms coming back to this room. I am literally having anxiety attacks and can not sleep here. Trying to get what my money could afford shouldn't mean I get a roach crawling across the bed.
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July 2023 by Sunny C.
The room was not what was pictured on the website. No surprise there. You get what you pay for right? And we were on a very tight budget. So $108 for two nights was looking pretty good. But the number of bugs in the room was ridiculous. Lucky for me I had my cleaning supplies in the car. Sprayed for the bugs and cleaned the bathroom before we could even think about getting comfortable. Even put our own sheets on the bed because of finding a roach on the bed too. To make things worse the "housekeeper/owners wife" decided she needed to go in our room to "check the carpet" for repairs. That carpet needs to be removed and linoleum laid down, it was so thick with filth it felt almost oily. And to get ice you had to take the bucket to the office and give it to whoever was sitting in the locked office to get it while you waited outside on the sidewalk. Overall it was an ok stay for the price. Just wasn't what I expected from a name like Wyndham.
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July 2023 by Vahid Brignoni
THE MOST disgusting hotel experience!!!!!! This place is a haven of roaches, low lifes, and nothing savory. I needed to stay in Houston on buisness and needed a cheap place. This place is not the cheapest but its definitely the WORST! Roaches in bathroom, dirty linens, attracts lowlife clientele, utter miseable place to stay. I made the mistake of prepaying and after one restless night (and encountering countless roaches) i swifty left and didnt get my money back. STAY AWAY from this hell hole fit only to be demolished! Dear manager Mr. Patel do yourself a favor either undergo a serious revamp of this location or tear it down!
