-
October 2025 by Bridney Jones
I have been a customer here for a while Romy & Katherine were great. Today I called to cancel neither of them were available. Spoke w/ Zoey she was very rude and over talking me when I asked why am I being charged more for renters insurance when I already paid in full. Her attitude & customer service was very poor ! She also falsified information in the system that I would be contacted tomorrow we never discussed a call tomorrow. I specifically ask for the staff I’ve worked w/ before to avoid bad customer service like I received from Zoey. I was so irritated I came to the Westheimer location to address the issue. She is not at this location but Humble.
Fast forward spoke to JC in the office, customer service was great same as I usually receive by Romy! I appreciate his kindness, patience and understanding.
Thank you JC!
-
October 2025 by Regina
Mr. Ocampos was not only very knowledgeable but also kind. I am very appreciative of his expertise and efficiency.
-
October 2025 by John Quick
I got helped with great agents!
-
October 2025 by Sarai Mejia
He was gentle and helped me to find a good option in car insurance
-
October 2025 by Aby Cruz
Great customer service. John helped me and explained very well what I was paying 👍🏽
-
October 2025 by Taylor Palmer
Nick reached out to me with a great quote. The switch was quick and painless, I am glad to be back with State Farm. Thanks, Nick!
-
October 2025 by Reginald Clark (Reggie)
John was the best agent I have ever dealt with. He made everythging easy to understand and I highly recommend him as a agent.
-
October 2025 by Sean Racz
Had amazing customer service, John helped me out and made everything super efficient. He also went above and beyond and found a few other things I didnt know I could get coverage for. Highly recommend.
-
October 2025 by Noor Azim Aslami
I’m new with this insurance company, but I’m happy so far.
The price is very good and the service looks great.
-
October 2025 by Nelly Quiam
So grateful to have known Ms Lilly Palencia of State Farm…Highly commendable. Patient
efficient & knowledgeable..She led & guide me
to the utmost outcome , satisfactory coverage &
affordable premium at this time that everything is uncertain …I felt important assisting me or it’s just her normal attitude… Wish you more success!!!!!!!
-
October 2025 by Monica Edmond
Let me first start by saying there needs to be a few more gold stars for me to highlight! I first started speaking with John Ocampo around 9/24/25 regarding an auto insurance quote and in one week (today) my husband and I are part of the State Family family! Not only that my daughter & son are covered as well (and one daughter waiting to sign on). Where there is good services we all will follow. John has impeccable customer service skills. He was extremely knowledgeable & well versed on all of the products offered by your company. John fulfilled his promises to callback, text & email with updates even while he was a little under the weather. He is definitely an asset to your company. I will also be referring a couple other family members & friends ends. Thank you John Ocampo for exemplifying unmatched customer service skills and representing State Farm.
-
September 2025 by Andy Arroyo
Ricky Izquierdo and his team made the whole process so easy! I reached out for an auto insurance quote and within less than 2 hours I was fully insured. Ricky was professional, friendly, and explained everything clearly so I felt confident about my coverage. It’s rare to find that level of efficiency and customer care at the same time. I’m grateful for the great service and highly recommend Ricky Izquierdo’s State Farm office to anyone looking for fast, reliable, and trustworthy insurance help.
-
September 2025 by Mary Tompkins
John,Nick, and Marisa are awesome! We had a really good time and hope they come back again.
-
September 2025 by Brenda Hardaway
Thank you for the enjoyable experience. We appreciate having had the opportunity to work with you. We hope to collaborate again in the future. Mr. Davis, it was a pleasure engaging with your team, and we look forward to future endeavors together.
-
September 2025 by Aquilla Johnson
John and the others are awesome
