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February 2024 by Tatyana Shaw
They close 30 mins earlier than the hours posted. I have been coming here for years & this is really inconvenient and unfortunate for health care workers who get off later in the evening.
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December 2023 by Nic West
I had never heard of this place, until I visited Houston. The chicken bacon ranch flatbread I had was good! Very simple, but really tasty, the atmosphere was cute and quaint. My partner got a jerk wrap and was able to customize it. I’d visit again.
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December 2023 by Daenera Vazquez
Today it was second visit to this tropical cafe.the young girl recommend me the Tropical ACIA BOWL, it was so YUMMM. this place customer service is really good far better than the few other cafe in Houston. looks clean 5/5.
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December 2023 by Kennedy Goma
trying out this place for first time, i had recommendation from my friend, Tropical smoothie has good flavors of smoothie and chipotle club was good too.
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November 2023 by Matthew Edwards
I work for door dash and had two orders go through this location. Upon arrival at 8:40am they had not opened the store and the posted opening time was 8am. There was a female worker who was just an associate waiting for god knows how long. Terrible service. UPDATE: the “manager” showed up at 9:20 and cancelled the two door dash orders that were with this store. Maybe show up on time dude.to your update, “owner” of this tropical smoothie, I didn’t steal jack i deliver everything I get handed to me. And I have physical proof that I give to doordash every day. And doordash doesn’t cancel orders it’s either the customer or the store. I talked to the customer when I dropped off her order and she didn’t cancel anything. Just accept that your in the wrong. I feel bad for the girl you had waiting outside for an hour and 20 mins because you didn’t wanna show up on time.
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October 2023 by Robert Cargell
Staff is really friendly and upbeat good food and
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October 2023 by Patricia Le
Smoothies are great. It's hard to ruin a smoothie when you have specific instructions. Unfortunately there clearly is little to no training on customer service. We walked in and were ignored for about five minutes straight. One of the two girls quickly looked away as soon as we made eye contact as we walked in. The other pointedly ignored us. Not even a "Hey we'll be with you in a few minutes!" Not even an apology when we were finally deemed worthy of being addressed. When we tried to order a Health nut drink which literally every other Tropical Smoothie had a button for the girl clearly couldn't be bothered to click the "more options" button on her screen. Honestly just order online if you HAVE to come here, because the employees are clearly socially inept.
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October 2023 by Symonne Simpson
I usually come to this location, but been out of the area for a while, i came by today but this location still has accuracy of same taste of smoothies ( Bahama Mama). Both girls were friendly, it was super quick to place an order.
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October 2023 by Jaylen Jatt
They only have one regular size of smoothies but it’s a hella good. I’ll recommend this place.
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October 2023 by Joshua Lymous
Place always closed before 9 when they say they close… if you’re not going to be open till closing time advertise. We live in the area, sometimes getting home later working as drivers and they’re closed 10-15-20min. before closing.
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October 2023 by Katie Delgado
Tropical Smoothie is a great when it comes to good tasting food and smoothies. Customer service is a whole different ball game. (Just this location) This is the only location I’ve come to where the place refuses restroom to paying customers, instead they put a sign that says restrooms are closed. Second the employees refuse to pick up the phone. I been coming to this location for the past year and nothing has changed. The employee said they do not answer the phone because no one is on the other end. I called a few times prior to arrival and it just rang through, there was no pick up. Place could do so much better with a few changes.
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October 2023 by Katie D.
Tropical Smoothie is a great when it comes to good tasting food and smoothies. Customer service is a whole different ball game. (Just this location) This is the only location I've come to where the place refuses restroom to paying customers, instead they put a sign that says restrooms are closed. Second the employees refuse to pick up the phone. I been coming to this location for the past year and nothing has changed. The employee said they do not answer the phone because no one is on the other end. I called a few times prior to arrival and it just rang through, there was no pick up. Place could do so much better with a few changes.
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September 2023 by Kelayne P.
I enjoy the Smoothies, especially the island green detox smoothie. My review is regarding the fact that the workers open this place super late, so I can never catch them open at 7am omw to work. I also can't catch them at at 8:30 omw home from the gym. It's pretty ridiculous.Google shows their business hours at 7am -9pm.I called at 8:45 and the girl working there said that they like to be going home at 9 so they close to the public early to clean up.What is happening with customer service these days?How is it okay for a business to advertise online hours but actually work on a sched that is more convenient for the workers..
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September 2023 by Karen Vasquez
The absolute worst tropical smoothie on the planet. I am pregnant and I wanted tropical smoothie and I tried to order online but it wasn’t working so my husband arrived at 8:43 to place the order which would’ve been sooner by about 20 minutes but like I said the online ordering wasn’t working. To then be greeted with rude employees not wanting to work saying “are you really going to order right now?” He still proceeded to order and they made the smoothie so distasteful and the sandwich without all of the ingredients. I typically love tropical smoothie and have ordered from many different locations frequently however today was such a disappointment. The smoothie tasted like it was missing ingredients. I would really like a manager to reach out to me regarding a refund or a free meal of what I ordered done the right way because this is just not right. $18 to the garbage. I also suggest firing those delinquents and hiring people that actually value their job and customers.
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August 2023 by Amanda Shieler
First off, I love this place, don't get me wrong. But I did a mobile order and they didn't give me the salsa for my quesadilla, we put no tomatoes on the flatbread, there was a tomato and there was a piece of plastic in the flatbread as well?! My corn side wasn't even full. Only giving 3 stars cause the food was still tasty and fresh.
