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November 2023 by Zahtia glenn
Horrible customer service!! I came in hauling 2 only my kids at an early morning appointment. I didn’t have my insurance ID so I asked if the front desk personnel can look it up, she tells me she would need the ID #, after standing there for about 10mins trying to reach my husband & the insurance company I wasn’t having luck & asked if she could look it up with my name/DOD/social. She tells me NO & that it’s now been 10mins past my appointment & I would need to reschedule. Never have I had a doctors office unable to lookup insurance & put their customers through hell to find it and to then cancel my appointment because I simply can’t find it even though I was on time for my appointment. I was going to be a new patient but they definitely lost my business!!! Americas Best was able to look up my insurance information in less than 2 seconds.
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August 2023 by Jewel Francis
Dr. Tran and his staff are super amazing. They go above and beyond to ensure you are taken care of.
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June 2023 by Heather Luna
Hours say they are open til 5 on Saturday. Arrived at 4:25 and as I was walking up to the door, she got up and locked it. No explanation or nothing.
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February 2023 by Nicholas Lopez
This was my first time here at this location. The staff very friendly and welcoming and the eye doctor is very professional .and knowledgeable . I highly recommend this office . Couldn’t ask for more. I will be definitely coming back . Thank you everyone there . You guys are awesome and amazing.
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January 2023 by James Davis
I just seen Dr. Tony Tran on Dec 27th 2022.I have nothing but praise for Dr. Tony and his Support Staff. Who I believe is as important as the Doctor.Dr. Tony found a couple of possible problems with one of my eyes. He was able to "***** it down for me So I could understand the problem. And made sure I have my follow up appointment scheduled.Then One of the ladies helped me pick out the right glasses. I almost picked one that was to big for my face. So I appreciate that save a lot.So if you're in the Champions/Willowbrook area this is the place to get your eyes checked.You won't be disappointed.
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November 2022 by Suzane Laredo
TERRIBLE!! The front desk need to go through a customer care course , especially Daisy .She was very rude , no customer service skills at all . Not only that but they don’t even call to go over your benefits you have to call them to see what the coverage will be and how much your copayment will be .
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August 2022 by Chad Jackson
This place is amazing. They were friendly, the doctor was funny, and the front desk was very helpful. They don't try to bully you into buying the most expensive glasses. They do a very thorough eye exam with state of the art technology and the doctor has a good way of explaining exactly where your eye health is, I highly recommend them.
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August 2022 by Mallory Rosales
I had a absolutely amazing experience here, everyone was so amazing, things run smoothly and the manger is outstanding she went to great lengths causing me to want to come back anytime, it is the best experience I’ve had at any eye doctor in the last 22 years!
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April 2022 by Aurora Angelica
Such a good place to go too. Miss Yolanda and Dr.Tran are awesome. The staff really show they do something they love !! Definitely recommend. Made me feel so much like home. Such a good energy and time from them ! Best ever so far
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April 2022 by Jennifer Myers
Dr. Tran and the team are all kind and very helpful. Dr. Tran always answers all my questions and explains everything clearly. I've being coming here for my eye exams, contacts, and glasses for a few years.
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January 2022 by Brad Schier
I initially went to theTSO store to show them a small problem with some glasses that I had purchased over a year ago. I expected to hear "sorry, too bad so sad" but can't do anything about it! I was wrong! The manager immediately said she would replace them at no cost! Wow! I also was told they had a special $98 for a complete pair of glasses from a great selection!! I bought 2 readers, 1 for nighttime driving, and 3 prescription polarized sunglasses! from a great selection! Best deal I've ever gotten on glasses. The manger, Yolanda, was great at helping with selecting glasses and a joy to do business with. Strongly recommend TSO at Willowbrook for all your Eyewear needs!!!!
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January 2022 by Maryelaine Eckerle
Dr. Tran and his staff are always great to work with. He has been taking care of my son's eyesight since he was 5 and is now taking care of my daughter's too. 100% HIGHLY recommend!
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January 2022 by Valarie Edwards
Called to see if glasses were ready for pickup and was told they would be ready the next day and verified hours so can leave work early. Left work early and took the Beltway 8 only to get there and be told my glasses wasn't ready and the tech has not cut my lenses yet and tech gone for the day and won't be in till 9 or 10 the next day. Now I have to burn more gas, toll fare, time, lose work hours to come again to pick up my glasses that was not ready after all. Great eye doctor but will use a different location next time.
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January 2022 by Sandra Jones
A big thank you to the staff at the TSO Willowbrook location, Dr. Tran and future Dr. Jacob for excellent patient care. Yolanda Alanis-Serrato for her careful attention to my Eyeware selection, fitting and purchase of my Dailies contacts. The front desk service was awesome as well. 6.24.21
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January 2022 by Chonda Coleman
TSO-Willowbrook is outstanding. Providing excellent customer service is clearly important to this organization.Ms. Nancy was very helpful in getting me started. She set the tone for the entire appointment - professional, courteous & helpful.I have worn glasses for decades, so I have met many optometrists over the years. Dr. Tran is one of the best I have experienced - very thorough in his examination, answered all of my MANY questions, explained everything that he did.Ms. Deanna was awesome. She was very patient with me. I must have tried on 20 pairs of glasses. She has a great eye for style. She suggested a few pairs to try on that I normally wouldn't have selected. The pair I ultimately chose to purchase was one that she picked out.I will definitely be back. I hope to get the same trio again.
