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January 2024 by Dionne Hemphill
Had a last second rental need! Was pleasantly surprised how quick the booking and check in was.There were just two hassles at check out:1) when I went to pick up, I unexpectedly had to provide two people as references that the young man called to verify.I had to then text my friends and tell them to pick up his call (from a rando number ?). I wished this step was made clear on the website.The instructions on actually driving the truck off the lot weren't clear. I didn't see part of the directions until much, much later. It was a REALLY tight squeeze getting out the gate.Everything else went very smoothly. Staff was very nice.
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January 2024 by Troy Junior
Jesus is the most helpful worker I've ever came across at U-Haul. From picking up the truck all the way to the drop off. I even forgot my bag in the truck and Jesus stayed past his shift just to make sure that I got my items back. I couldn't have asked for a better employee to have been helped by. Keep up the great work!
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December 2023 by Arista Mullenix
I appreciate the GM of this location! The night I moved my stuff in I got into the gate before closing but was a minute late for getting into the building of my unit. I gave them an emergency call and they granted me access! Thanks again!
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December 2023 by Kutay Gunal
We were given a truck that smelled as if there was livestock carried on it. Then when we were dropping the truck we were suppose to take a furniture dolly and another truck. We opted for getting the truck next morning instead of same night. Jennifer promised that although they open at 9 am we can do online check in and someone would be available here at 830 or she would answer her phone. All these 3 did not happen, besides even if we wanted to pick up the dolly she said she has none available although it was booked. With that all the only help was provided to move it to next morning which we wouldnt have opted for if we knew she wouldnt answer the phone or we wouldnt be able to check in.
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December 2023 by Sirri Hayfavi
Been given a truck with terrible smell and wrong info 3 times. Be careful with Jennifer it looks as if she is friendly and going to help you only up until you need her and she doesnt pick up her phone.
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November 2023 by Trulyy Trishh
THIS PLACE HAS THE WORST CUSTOMER SERVICE!! girl with the black hair a supposed “general manager” who didn’t even state her name nor have a name tag on let’s call her ‘carmen’ . I already had a few issues with scheduling before i got my reservation so i was a little upset. their phones and computers are down so the only way you can contact them is by going inside. i traveled 50 mins to get to them just for her to initially tell me that they only accept CC! then i left and came back in and told her that CS did not make this known. bc u can book with a debit card but have to pick it up with a CC. next thing is carmen did not tell me Box truck can be book with a debit card, the right cs agent dorothy told me. that’s carmen’s FIRST mistake. now she’s trying to setup my reservation THEN she proceeds to ask me if i have another ID like we can just walk around with two IDs SECOND mistake. then without telling me she puts a block on my account with my ID having a B restriction on my drivers license even though i’m over the age of 21. THIRD mistake, then the only way I found out about it cause some braud named lisa called me when i’m standing right in front of Carmen smh. so for over an hour i stood in her face to figure out my options while she ‘helped’ other customers only to leave without a vehicle that I reserved 3x smh. I would NOT BOOK here nor the San Jancito location since they are rammed by the same people save your money and TIME and go to another location like the one off S Voss road.
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September 2023 by Fe
Customer service was fine. This isn't my first time at this location. Checking in online didn't get me far. There was only 1 person working on a Friday evening, which I doubt was her fault. Seemed unfair and she was cool. Waited behind 5 or 6 people to get my truck rental. She seemed like she was doing her best. The parking lot was an absolute cluster. The street was blocked. The lot couldn't be entered. It's a tight space but didn't seem like there were enough people available to move vehicles. This location is conveniently located for me. The truck was in decent shape. Newer than the last one I rented. I'd rent here again but not likely on Friday or Saturday, if I can help it. Please staff more people.
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August 2023 by Nyesha Cornish
I just want to shed light on your employee Artie. Today his coworker was late and he was stuck by himself with a line out the door for over an hour. He handled it gracefully and constantly thanked everyone for their patience. He was very kind. It’s hard to find good customer service this day and good workers. I hope they are taking good care of him! Thank you Ardie!!
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July 2023 by Michael
Really friendly and helpful staff! They were great to work with, especially during the stress of moving. I rented their plastic moving boxes and I gotta say that it's a much better system than using cardboard boxes. Only issue with the place is that the parking is very limited, but that's Midtown for ya.
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July 2023 by Chef C.
I am going to agree with EVERYONE who has stated that the general manager, JENNIFER, is an absolute ROCKSTAR. We began renting from this location in February of this year. Two units, and the original truck as well. The truck we got out of the downtown location as they were out at the moment on Louisiana St. NO PROBLEM! They helped us get the truck to Midtown, set us up with 1 unit and when we realized that we couldn't get everything done in 1, they were there for us and had the 2nd one ready (right next door to the original) in 15 minutes. The security is awesome, the cleanliness is amazing, I cannot speak more highly of Jennifer and her ENTIRE staff. There is obviously a great amount of care and training for them as the culture of the store is refreshing for any self storage place we have EVER used. Ask anyone in the shop, and they are most accommodating, friendly, efficient, and above all respectful. As most times you're using self storage, it's not just because you have a surplus of items and want to store them (yes that does happen, but not the norm, as I have noticed) it's because you are in a stressful situation (moving top 5 most stressful events in life). Jennifer and her team are there to help in any possible way to help with your move, storage, and payments (online, over the phone, or in person). Truly she's a class act, and get staff follow suit as she is obviously one heck of a leader. Promotion is DEFINITELY needed for her and her entire staff as she moves up the ladder. I will not go anywhere else to have my storage needs met moving forward.
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April 2023 by Mike Wilson
The guy that owns this location is super customer kind but amazingly i find myself giving him and his uhaul location a 5 star review and was never actually an official customer. heres what happened , they have storage lockers for as little as 28$ dollars a month but theres only one obstacle i cannot go around * im afraid of elevators and because of storage protection for everyone's belongings all floors must be accessed by elevator,so i wasnt able to become official but if your ok with elevators and enjoy great customer service from staff and the owner and need storage in the midtown downtown area this is the place for you ,great prices and a great facility.
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March 2023 by Chef Christopher
Augustine, I cannot say enough about his professionalism, grace, and absolute understanding during a very stressful time to deal with. His care and desire to be the most helpful individual shone through like a beacon of light in the fog. I cannot say enough good things about this young man's customer service excellence. That is an innate talent that some people just don't have. He has it in spades.The truck was late and he guided us to the other location to pick it up, he FULLY explained everything that was asked of him with patience and aplomb, and he went out of his way to make sure that we felt safe and as stress-free as possible, as this is a day full of anxiety and stressors. He deserves a raise and/or a promotion and I WILL be contacting corporate office to say these things as well. Great hire U-Haul, amazing training, and wonderful insight and helpful assistance from Augustine saved the day. 6 STARS
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March 2023 by Chef Christopher Carter
Augustine, I cannot say enough about his professionalism, grace, and absolute understanding during a very stressful time to deal with. His care and desire to be the most helpful individual shone through like a beacon of light in the fog. I cannot say enough good things about this young man's customer service excellence. That is an innate talent that some people just don't have. He has it in spades.The truck was late and he guided us to the other location to pick it up, he FULLY explained everything that was asked of him with patience and aplomb, and he went out of his way to make sure that we felt safe and as stress-free as possible, as this is a day full of anxiety and stressors. He deserves a raise and/or a promotion and I WILL be contacting corporate office to say these things as well. Great hire U-Haul, amazing training, and wonderful insight and helpful assistance from Augustine saved the day. 6 STARS
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February 2023 by Oscar Eaglin Jr
Very Professional And Courteous Honest Family Owned Business.. Thanks So Much For Everything!Oscar Eaglin Jr.
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January 2023 by Amy Easterling
Arthur McGowan went above and beyond for us. We moved out of our storage unit and turned in our keys/lock on 12/3 and never received our move out confirmation.Called onn12/6 and Arthur immediately went to walk down our unit and sent me the move-out confirmation within 30 mins! Great customer service and greatly appreciate him!
