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July 2023 by Rodrigo Soley
Very convenient
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April 2023 by Tie my shoes Hughes
Missed a reservation at the first place. Contacted this U-haul, had 1 truck available and I was able to get it with in 15 minutes.
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June 2022 by Madinah Elder
I JUST WANT TO SAY THANK YOU TO MISS DEBORAH!!! SHE IS A HARD WORKER WHEN WE MET I WAS DROPPING OFF UHAUL I WAS LITERALLY LOOKING FOR A MAN TO UNHITCH MY CAR FROM U-HAUL SHE SAID NO ITS ME . MY CAR WAS GIVING A HASSLE SHE SAID NO WORRY'S I HAD GAVE UP THE PLACE THAT HITCHED MY CAR DID A POOR JOB STRAPPING MY CAR DOWN THE BELTS HOLDING THE TIRES WAS IN A JAM SHE WORKED IT OUT WITHOUT GIVING UP FOR OVER 30 MINUTES I JUST WANT TO SAY THANK YOU MISS DEBORAH YOU ARE AMAZING AND SO SWEET YOU GOT IT DONE WITHOUT QUESTION SHE IS A KEEPER !! MY NAME IS MEDINA I ARRIVED YESTERDAY COMING FROM CHARLOTTE IT WAS A LOVELY WELCOME TO HOUSTON SHE WAS MY FIRST ENCOUNTER!! THANKS AGAIN
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June 2021 by mohamed alhamisi
Worst customer service I’ve had, they treat you like they’re doing you a favor for free, this’s not how business works,( I DON’T RECOMMEND THIS PLACE TO ANYONE )
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June 2021 by Arlene Ulloa
So bad service, i just called for a simple question and I have not received an answer yet.
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March 2020 by JS
We returned a truck. The woman running the store didn’t let us go in or sign any paper stating the truck was returned. 4 days later she still had NOT reported the truck returned. We had to file a complaint to get the incorrect funds reversed. I wouldn’t be surprised if this location has had problems with overcharging in the past. In my personal opinion this is should be considered a scam. WE WILL NEVER USE THIS LOCATION OR UHAUL ANYMORE!!!
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September 2019 by Alex Lewis
Uhaul is not a good company. Find another.
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August 2019 by Alfredo Pérez
Great customer service! Angel helped me set up the trailer and explained everything.
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May 2019 by Melanie K.
man was ok, lady was completely rude!!! i asked how much the cost of the one way was bc i forgot because i was tired and she was a rude bi+€# about it.
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April 2019 by Perla Rodriguez
EXTREMELY RUDE. Complete lack of customer service. If I could give 0 stars I would. Went in with my family to rent a truck. As soon as we walked in the red headed lady at the desk was already acting rude because my mother was "taking too long to walk through the door". As we were trying to pay for our truck reservation she proceeded to scold my brother in law for touching one of their electronics (he was trying to see if it had an HDMI cable connection so he could potentially purchase it). I understand they have signs up, but he hadn't seen them because of their placement (on the back of the door so it's behind us when we walk in, on the bottom of a TV that was partially blocked off by something else, etc). I also understand that she had to say something about it (a business is a business), but if she had spoken to him more cordially it might have been okay. However, when I pointed out that it was an honest mistake because even I hadn't seen the signs she got extremely defensive and started talking down to me, pretty much saying that they place the signs where they place them and that's that. I suggested we go elsewhere because she was getting really riled up, and when my dad tried to diffuse the situation by saying "I just came to rent a truck" she told us we should leave and find a truck elsewhere. So we did. I have never had such a ridiculous experience at a U-Haul dealer before, or really anywhere to be honest. I highly recommend against renting here.
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December 2018 by Mark M.
I wouldn't call this place a traditional U-Haul location. They have no where to park trucks or your car if drive up there. If you pull into there big driveway or into there lot they yell at you and tell you to move. When I returned my truck the location was closed and I was forced to leave the truck in the street. They sent me a bill for a cleaning fee, missing pads I never purchased and missing dolly which I returned. When I called to get a refund for the cleaning fee, missing dolly which was returned and pads which I never got nor asked for they wouldn't give it to me, in fact every time I called they gave me an excuse as to why they couldn't refund my money right then. The first excuse I was told by the lady who worked there she was new and didn't know how, second excuse when I called back the lady said she needed to research and call me back.... I never got that call back. I called U-Haul and explained to them happen, uhaul took a few days then responded saying there would only give me partial refund, the location claimed the truck was dirty.... I moved boxes of clothes And I did not leave anything in the truck or add anything to the truck that would cause it to be dirty. The fact UHaul has no proof and does not document the before and after of what the truck looks like and then just claims it's dirty is not right in my opinion it's criminal. So now I am out $75 dollars cause this U-Haul location basically committed fraud and U-Haul corporate supported it. Something else to watch out for, while I was ordering my truck the lady inside made me buy more miles, she said if I purchase 25 miles I can lock in the $1.09 rate but if I go over 25 miles the rate would jump to $1.25. I spoke with U-Haul corporate about this and they said that is not how they work. But again UHaul still allowed them to charge my card without authorization. I don't recommend this location.
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November 2018 by Travis Funkhouser
I was scheduled to do an after hours pick up at this location. The truck was locked behind a gate making it impossible for me to get to it. When I tried to call their "24 hour a day" help line, they never answered or called back. They ended up costing me about 3 or 4 more hours to my move than I needed. I also had to Uber to a different location. Terrible customer service!!
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June 2018 by Greg Allen
Good friendly service.
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September 2017 by Sarah Murphy
Not being too heavy handed with the five stars, but this uhaul dealer was 10x better than the surrounding ones. Michael helped my room mate and I with our reservation (even though we showed up 30 min before they opened). We were desperate for a truck to get our apartment move rolling or else we'd lose our volunteer moving crew (amazing friends). This location had plenty of trucks available. Michael even gave us a dolly to use for free (he was great). Would definitely recommend this location over others. But be aware that these uhaul dealers are working off somewhat spotty data from the corporate HQ about locations of trucks and reservations. Call ahead if you're traveling a good distance.
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November 2016 by Sabrina Zenad
It's okay for a rental. One of the dollies was broken, but we worked around it. Area seemed a bit sketchy.
